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Benefits Representative Jobs in Virginia (NOW HIRING)

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Benefits Representative information

See Virginia salary details

$31.7K

$54K

$78.8K

How much do benefits representative jobs pay per year?

As of Sep 2, 2026, the average yearly pay for benefits representative in Virginia is $53,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $66,900.00 per year, depending on experience, location, and employer.

What is a benefits representative?

A benefits representative creates and manages the benefits packages for the employees of a company. As a benefits representative, your duties are to develop benefit packages based on job classification and seniority, answer employee questions regarding their coverage, and regularly review these agreements in an effort to develop a more cost-effective plan. This career requires a bachelor’s degree in accounting, law, human resources, or a related field. Additional qualifications include professional experience in HR and strong research and analytical skills.

What are the key skills and qualifications needed to thrive as a benefits representative, and why are they important?

To thrive as a Benefits Representative, you need a solid understanding of employee benefits programs, insurance policies, and relevant regulations, often supported by a degree in human resources or business administration. Familiarity with benefits management software, HRIS platforms, and enrollment systems is typically required. Strong interpersonal skills, attention to detail, and the ability to explain complex information clearly help set top performers apart. These skills ensure accurate administration, compliance, and effective communication with employees regarding their benefits options.

How do benefits representatives typically collaborate with HR and employees to resolve benefits-related issues?

Benefits Representatives work closely with HR teams to communicate and administer employee benefit programs. They often serve as the first point of contact for employees with questions or concerns about insurance, retirement plans, or wellness programs. Collaborating with HR, they help interpret policies, process enrollments and claims, and coordinate with external vendors when necessary. This role requires strong communication skills and the ability to explain complex benefits information in an accessible way to ensure employees understand their options and resolve any issues efficiently.

What is the difference between Benefits Representative vs Customer Service Representative?

AspectBenefits RepresentativeCustomer Service Representative
Primary RoleFocuses on explaining and managing employee benefits, including health insurance, retirement plans, and wellness programs.Handles customer inquiries, resolves issues, and provides information about products or services.
Required CredentialsTypically requires knowledge of benefits programs, certifications in benefits administration or HR, and strong communication skills.Requires excellent communication skills; certifications are usually not mandatory.
Work EnvironmentOften works in HR departments, insurance companies, or corporate offices.Works in call centers, retail, or service-oriented settings.
Industry UsageCommonly employed in insurance, healthcare, and corporate HR sectors.Found across various industries including retail, telecommunications, and hospitality.

While both roles involve communication and customer interaction, Benefits Representatives specialize in employee benefits and HR-related programs, whereas Customer Service Representatives focus on general customer support and service inquiries.

More about Benefits Representative jobs

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Cities in Virginia with the most Benefits Representative job openings:

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For Benefits Representative jobs in VA, the most frequently searched job titles are:

Benefits Representative jobs near you
Infographic showing various Benefits Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,971 per year, or $25.9 per hour.

Patient Benefits Representative - Radiation

The US Oncology Network

Norfolk, VA • On-site

$22.55 - $26.51/hr

Full-time

Medical, Life, Retirement

Posted 22 days ago

US Oncology rating

7.1

Company rating: 7.1 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

378th of 898 rated healthcare providers

Job description

Overview
Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Patient Benefits Representative to support our Norfolk location.
***Please take this quick survey once you've submitted your resume to complete the application process: Patient Benefits Representative PI Survey
****If you have completed the survey before, even for another position, please do not take it again.
Employment Type: Full-Time, In-Person
Benefits: M/D/V, Life Ins., 401(k)
Compensation Range: $22.55/hr - $26.51/hr
Responsibilities
  • Prior to a patient receiving treatment (Radiation Oncology or Medical Oncology); obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.
  • Assesses patients' ability to meet expenses and discusses payment arrangements. May educate patients on financial assistance programs as well as identify sources and provide assistance with completing forms.
  • Based upon diagnosis, estimated insurance coverage, and financial assistance, completes Patient Cost Estimate form. Completes appropriate reimbursement and liability forms for patient's review and signature. Forwards appropriate information and forms to billing office.
  • Ensures that patient co-pay amount is correctly entered into system (or conveyed)
  • Verifies and updates demographics and insurance coverage in computer system according to Standard Operating Procedures (SOPs).
  • Stays current on available financial aide. Develops professional relationships with financial aide providers. Networks with financial aide providers to obtain leads to other aide programs.
  • Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records.
  • Maintains updated manuals, logs, forms, and documentation. Performs additional duties as requested.
  • This position will require weekly travel between our Brock and Princess Ann Office locations where our Radiation sites are located.

Qualifications
    • High school diploma or equivalent required.
    • Minimum three (3) years pre-services coordinator experience required and two (2) years of patient benefits experience preferred.
    • Proficiency with computer systems and Microsoft Office (Word and Excel)
    • Demonstrated knowledge of CPT coding and HCPS coding application.
    • Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.
    • Must be willing to travel to all clinic locations as needed.

    PHYSICAL DEMANDS:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.
    WORK ENVIRONMENT:
    The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.

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