Park guest's vehicle, bring guests vehicles down from garage, help guests with luggage, and drive guests to and from the oversize lot.
Responsibilities
- Parks guest's vehicles
- Proper and safe use of the man-lift
- Retrieves guest's vehicle from parking garage and secure the guest's vehicle
- Hangs keys on the keyboard on the proper hook
- Remove keys from the keyboard and properly match the valet ticket numbers
- Files valet tickets in the ticket rack provided
- Answer the phone professionally and courteously
- Maintains cleanliness of key booth
- Keeps the valet office door closed when absent from the office
- Drives guests with oversized vehicles to the employee lot and returns guests to their vehicles
- Allows no one to park outside the valet office without leaving his or her key with Valet
- Tickets guest vehicles and help them with luggage
- Move luggage and or call a bell person
- Pull luggage out of the luggage room for guests when bellmen is unavailable
- Exemplify our core values, family style service, our mission and vision
- Exemplify our DEI (diversity, equity, inclusion) culture
- Perform other job-related duties as assigned
Qualifications
- Ability to understand and comply with all Company and departmental rules and regulations, policies and procedures
- Ability to multi-task
- Ability to competently park a guest's vehicle and competently bring down the guest's vehicle
- Must have a positive attitude and good spirit
- High School diploma
- Valid driver's license
ADDITIONAL REQUIREMENTS
- Constant direct contact with guests
- Fast paced work area that requires directing guests and answering guest questions
- Work may be performed in confined areas, entail various conditions of hot, cold, noisy, smoky, dimly lit or brightly illuminated, moving objects, high places, slippery surfaces and exposure to solvents/oils, fumes/odors, dirt/dust
- Work requires knowledge and use of electrical, mechanical and computer equipment and flame/heat generated devices
- Work may be performed with others, around others, with verbal contact and/or face-to-face contact
- Work may include shift work and be performed inside and outside
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.