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Behavioral Health Case Manager Jobs in Puerto Rico

Alivia Health

PR · On-site

$14.25 - $17.50/hr

En general, el (la) manejador(a) de casos de Key Accounts será responsable de las siguientes tareas: i. Revisar e interpretar las recetas médicas para garantizar las terapias apropiadas. ii. ...

APS Health Care PR

PR · On-site

The Health Professional 3/MCI its responsible for providing intensive follow-up to members ... Experience: · Minimum 2 years of experience in a Clinical, Behavioral or Managed Care field ...

DaVita

Healthcare Operations Manager

Vega Baja, PR · On-site

$94K - $148K/yr

What you can expect as a Healthcare Operations Manager: * Patients come first. You have an ... As leaders, you are able to reward others for demonstrating those shared beliefs and behaviors, and ...

Costco

Pharmacy Manager

San Juan, PR · On-site

$63.75 - $75/hr

... behavioral health/employee assistance, health care reimbursement account, dependent care assistance ... This is a full-time management/leadership position (45+ hours per week). Job Duties * Observes ...

IQVIA

Care Specialist (Nurse Educator)

San Juan, PR · On-site

$70K - $75K/yr

... behavioral/social sciences, public health, or business-related disciplines * Must be licensed nurse (either LPN or RN) * A minimum of 3 years professional experience in social work, case management ...

Costco

Service Deli Clerk

Caguas, PR · On-site

$13.75 - $16.75/hr

Stocks and rotates display case. Restocks and assembles large boxes of ingredients and supplies in ... behavioral health/employee assistance, health care reimbursement account, dependent care assistance ...

Costco

Service Deli Clerk

Bayamon, PR · On-site

$11.75 - $14.50/hr

Stocks and rotates display case. Restocks and assembles large boxes of ingredients and supplies in ... behavioral health/employee assistance, health care reimbursement account, dependent care assistance ...

MCS Health

Especialista en Revision Medica

San Juan, PR · On-site

$70 - $95/hr

Experience in utilization review, payment integrity, claims review, case management, managed care, or healthcare reimbursement operations preferred. Knowledge of CMS guidelines, coding methodologies ...

New

DaVita

Registered Nurse

San Juan, PR · On-site

Case management or telehealth experience * CNN or CDN certification What We Offer: * Medical, dental, vision, and 401(k) match * Paid time off and PTO cash-out * Mental health and family support (EAP ...

ICBD Holdings

Director of Operations

Caguas, PR · On-site

$90 - $120/hr

Provide day-to-day leadership and management that mirrors the company's adopted mission and core ... Bachelor's Degree or higher strongly preferred. * 5+ years of experience in the Behavioral Health ...

ICBD Holdings, LLC.

Director of Operations

Caguas, PR · On-site

$80 - $100/hr

Provide day-to-day leadership and management that mirrors the company's adopted mission and core ... Bachelor's Degree or higher strongly preferred. * 5+ years of experience in the Behavioral Health ...

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All JobsBehavioral Health Case JobsBehavioral Health Case Manager JobsBehavioral Health Case Manager Jobs in Puerto Rico

Behavioral Health Case Manager information

What does a behavioral health case manager do?

As a behavioral health case manager, your responsibilities include assessing patients and working with counselors to develop a treatment plan, choose the necessary resources for each patients’ mental health needs, and set up referrals. You are expected to follow up and document the progress made by each of your clients and provide behavioral health education for individuals and groups by developing educational materials like articles, fact sheets, and public service announcements for the community. Additional duties of a behavioral health case manager include setting up meetings with providers and patients as needed and informing all necessary parties of the processes involved in each patients’ treatment and the plans for ongoing treatment. You keep updated records of each client, collect and analyze data to evaluate all treatment and recovery programs, and continuously improve your offerings.

What does a behavioral health case manager do?

A Behavioral Health Case Manager coordinates care and support services for individuals experiencing mental health or substance use challenges. They assess clients' needs, develop treatment plans, connect them with resources, and monitor progress to ensure effective treatment. Case managers also advocate for clients, collaborate with other healthcare providers, and help navigate barriers to care. Their goal is to support clients in achieving stability and improved quality of life.

What are the key skills and qualifications needed to thrive as a behavioral health case manager, and why are they important?

To thrive as a Behavioral Health Case Manager, you need a background in social work, psychology, or counseling—often supported by a relevant degree and, in some settings, licensure or certification. Familiarity with case management software, electronic health records, and knowledge of community resources are typically required. Strong communication, problem-solving, and empathy are essential soft skills for building trust and advocating effectively for clients. These skills ensure comprehensive support for clients, efficient coordination of care, and positive health outcomes.

How does a behavioral health case manager typically collaborate with other healthcare professionals?

Behavioral Health Case Managers frequently work as part of interdisciplinary teams that may include psychiatrists, psychologists, social workers, nurses, and primary care providers. They coordinate care plans, share updates on client progress, and facilitate communication to ensure that all aspects of a client's mental and physical health are addressed. Regular team meetings and case conferences are common, allowing for collaborative problem-solving and holistic support for clients. Effective communication and relationship-building skills are crucial for navigating these collaborative environments.

What is the difference between Behavioral Health Case Manager vs Mental Health Counselor?

AspectBehavioral Health Case ManagerMental Health Counselor
CredentialsCertification (e.g., CCMA, CMHC), relevant degreesMaster's degree in counseling or psychology, licensure
Work EnvironmentHospitals, clinics, community agenciesPrivate practice, clinics, hospitals
Employer & IndustryHealthcare providers, social service agenciesMental health clinics, private practices
Primary FocusCare coordination, resource linkage, support planningTherapeutic counseling, diagnosis, treatment planning

While both roles support mental health, Behavioral Health Case Managers focus on coordinating care and connecting clients with resources, whereas Mental Health Counselors provide direct therapy and diagnosis. The roles often overlap but serve different primary functions within mental health services.

More about Behavioral Health Case Manager jobs

What job categories do people searching Behavioral Health Case Manager jobs in Puerto Rico look for?

The top searched job categories for Behavioral Health Case Manager jobs in Puerto Rico are:

What are popular job titles related to Behavioral Health Case Manager jobs in PR?

For Behavioral Health Case Manager jobs in PR, the most frequently searched job titles are:

Behavioral Health Case Manager jobs near you
Infographic showing various Behavioral Health Case Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Advanced Practice Provider (NP/PA) Bilingual English/Spanish

Duo Health

Ponce, PR • On-site

$108K - $136K/yr

Other

Re-posted 25 days ago

Job description

Company Mission
Duo Health is a new type of medical group designed around the needs of patients with chronic kidney disease and their physicians. Our unique Health Mobilization™ platform partners multidisciplinary care teams with community nephrologists and activates all the other clinicians, facilities and community organizations necessary to treat the whole patient on their own terms. Our team is comprised of leaders in value-based health care, technology and behavioral science who share a vision for advancing health equity one relationship at a time.
Our interprofessional care teams, which include physicians, nurses, social workers, and patient navigators, provide high-touch and comprehensive care to a small panel of patients. Team collaboration is essential to our intensive, psycho-social model of care which includes assessment, medication management, social management, and behavioral health management. Duo Health is dedicated to ensuring our staff reflects the diversity of our patient population and applicants whose work demonstrates a commitment to issues of diversity are encouraged to apply.
Job Description
The Advanced Practice Provider will act as part of a care team that directly interfaces with a panel of patients with CKD stages 3b, 4, 5, and ESRD in order to drive quality value-based care. He/she will interact with and evaluate patients in the home, at other sites in the community, via teleconference, or via telephone as appropriate. In this role, the NP will create close working relationships with the care team members to enhance the impact of each care team member in working with their patient panel.
Location: This role provides in-home care across the Ponce area. Nurse Practitioners operate as part of a care team and travel to patient residences or to other locations to meet patients. This is not an office-based or clinic-based position.
Work hours: Monday-Friday, 8:00 am-5:00 pm with paid after hours on call rotation
Duties and Responsibilities
  • Assume responsibility for an assigned panel of patients in collaboration with the Duo Health care team; provide clinical care and support s focused on patient- level interventions

  • Complete history and physical exams, order laboratory and diagnostic tests as needed, and evaluate test results.

  • Educate patients about medication usage and side effects, and prescribe medications as permitted by regulatory authorities .

  • Identify and manage patients' clinical conditions and psychosocial care.

  • Participate in regular care team huddles.

  • Perform structured assessments and develop and implement comprehensive care plans for the patient panel.

  • Educate patients and caregivers about clinical conditions and treatment plans.

  • Determine the need for consultation from medical, surgical, and/or behavioral health specialties.

  • Facilitate care across care settings, including emergency department, hospital, skilled nursing facility, home health agency, hospice, and/or community-based organizations as appropriate.

  • Be available for after-hours telephonic support as needed.

  • Document all encounters accurately and in a timely manner.
  • Assist in the development, implementation, and improvement of clinical protocols and guidelines of care to optimize patient engagement and experience, patient quality of life, chronic condition documentation, quality of care as determined by HEDIS and Duo Health measures, clinical outcomes that reduce unnecessary medical spend.
  • Maintain confidentiality in regards to all patient sensitive information.
  • Communicate effectively with other members of the Duo Health care team as well as partner clinicians related to patient needs, tests, and care
  • Support other care team members to enhance care team member experience
  • Support and participate in company efforts for continuous quality improvement.
  • Adhere to all company policies and procedures.

Requirements
  • Licensed Advanced Practice Nurse (APN), eligible to practice in Puerto Rico.

  • Bilingual English / Spanish. Ability to communicate effectively both orally and in writing

  • Must meet Duo Health clinician credentialing criteria, including passing a background check.

  • Consistent access to a car, an active Driver's License and a verifiable good driving record with insurance. Must be able to travel to patient homes.

  • Must be self-motivated and able to perform work in accordance with defined operating procedures.

  • Ability to develop and maintain inclusive and equitable relationships with patients, caregivers and staff

  • Experience with significantly complex patients in hospital environments preferred

  • Experience with chronic kidney disease or end stage kidney disease on dialysis preferred

  • Experience working with community resources from diverse backgrounds

  • Must be comfortable interacting with patients and care teams both telephonically and in-person.

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