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Behavioral Health Case Manager Jobs in Puerto Rico

WESTCARE INC

Case Manager (51783)

Barceloneta, PR · On-site

$13.05/hr

Maintain and demonstrates a comprehensive understanding of the Behavioral Healthcare Home model and ... Facilitates the case management plan, providing transportation to and from appointments ...

WESTCARE INC

Case Manager (51783)

Barceloneta, PR

$13.05/hr

Maintain and demonstrates a comprehensive understanding of the Behavioral Healthcare Home model and ... Facilitates the case management plan, providing transportation to and from appointments ...

WESTCARE INC

Case Manager (51106)

Caguas, PR

$13/hr

Maintain and demonstrates a comprehensive understanding of the Behavioral Healthcare Home model and ... Facilitates the case management plan, providing transportation to and from appointments ...

WESTCARE INC

Case Manager (51106)

Caguas, PR · On-site

$13/hr

Maintain and demonstrates a comprehensive understanding of the Behavioral Healthcare Home model and ... Facilitates the case management plan, providing transportation to and from appointments ...

Encompass Health

Case Manager

Manati, PR

$17 - $21.75/hr

Join Encompass Health, where being a Case Manager goes beyond just a job; it positions you as a vital link between exceptional care and the transformative impact on each patient's journey. As the ...

Encompass Health

Case Manager

Manati, PR

$17 - $21.75/hr

Join Encompass Health, where being a Case Manager goes beyond just a job; it positions you as a vital link between exceptional care and the transformative impact on each patient's journey. As the ...

APS Health Care PR

PR · On-site

Recognizes opportunities for referrals to Behavioral Health Case Management and refers accordingly. Identifies quality concerns through the review process and refers them to Quality Department for ...

St Vincent De Paul Cares

PR · On-site

$21.63/hr

Health Insurance * Life insurance * Dental Insurance * Vision insurance * Short- and Long Term ... behavior from residents/clients. On an as needed basis, employees may be called upon to work ...

UHS

PR

The Clinical Manager (CLM) of the Behavioral Health Contact Center is responsible for the depth of ... Offers support to Case Managers and to all the efforts related to complying with handling the phone ...

Alivia Health

PR · On-site

$14.25 - $17.50/hr

In general, a Case Manager will be responsible for the following tasks: * Review and interpret doctor's prescription orders to ensure appropriate therapies; * Transcribe prescription data in ...

OncoHealth

Case Review Representative

Guaynabo, PR · On-site +1

$13 - $15/hr

Triage and manage inbound emails from health plan clients, routing case specific emails to an appropriate team member, and resolving tier 1 level issues * Triage request/claims processing issues to ...

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All JobsBehavioral Health Case JobsBehavioral Health Case Manager JobsBehavioral Health Case Manager Jobs in Puerto Rico

Behavioral Health Case Manager information

What are the key skills and qualifications needed to thrive as a Behavioral Health Case Manager, and why are they important?

To thrive as a Behavioral Health Case Manager, you need a background in social work, psychology, or counseling—often supported by a relevant degree and, in some settings, licensure or certification. Familiarity with case management software, electronic health records, and knowledge of community resources are typically required. Strong communication, problem-solving, and empathy are essential soft skills for building trust and advocating effectively for clients. These skills ensure comprehensive support for clients, efficient coordination of care, and positive health outcomes.

What is the difference between Behavioral Health Case Manager vs Mental Health Counselor?

AspectBehavioral Health Case ManagerMental Health Counselor
CredentialsCertification (e.g., CCMA, CMHC), relevant degreesMaster's degree in counseling or psychology, licensure
Work EnvironmentHospitals, clinics, community agenciesPrivate practice, clinics, hospitals
Employer & IndustryHealthcare providers, social service agenciesMental health clinics, private practices
Primary FocusCare coordination, resource linkage, support planningTherapeutic counseling, diagnosis, treatment planning

While both roles support mental health, Behavioral Health Case Managers focus on coordinating care and connecting clients with resources, whereas Mental Health Counselors provide direct therapy and diagnosis. The roles often overlap but serve different primary functions within mental health services.

How does a Behavioral Health Case Manager typically collaborate with other healthcare professionals?

Behavioral Health Case Managers frequently work as part of interdisciplinary teams that may include psychiatrists, psychologists, social workers, nurses, and primary care providers. They coordinate care plans, share updates on client progress, and facilitate communication to ensure that all aspects of a client's mental and physical health are addressed. Regular team meetings and case conferences are common, allowing for collaborative problem-solving and holistic support for clients. Effective communication and relationship-building skills are crucial for navigating these collaborative environments.

What Does a Behavioral Health Case Manager Do?

As a behavioral health case manager, your responsibilities include assessing patients and working with counselors to develop a treatment plan, choose the necessary resources for each patients’ mental health needs, and set up referrals. You are expected to follow up and document the progress made by each of your clients and provide behavioral health education for individuals and groups by developing educational materials like articles, fact sheets, and public service announcements for the community. Additional duties of a behavioral health case manager include setting up meetings with providers and patients as needed and informing all necessary parties of the processes involved in each patients’ treatment and the plans for ongoing treatment. You keep updated records of each client, collect and analyze data to evaluate all treatment and recovery programs, and continuously improve your offerings.

What does a Behavioral Health Case Manager do?

A Behavioral Health Case Manager coordinates care and support services for individuals experiencing mental health or substance use challenges. They assess clients' needs, develop treatment plans, connect them with resources, and monitor progress to ensure effective treatment. Case managers also advocate for clients, collaborate with other healthcare providers, and help navigate barriers to care. Their goal is to support clients in achieving stability and improved quality of life.
More about Behavioral Health Case Manager jobs
What job categories do people searching Behavioral Health Case Manager jobs in Puerto Rico look for? The top searched job categories for Behavioral Health Case Manager jobs in Puerto Rico are:
What are popular job titles related to Behavioral Health Case Manager jobs in PR? For Behavioral Health Case Manager jobs in PR, the most frequently searched job titles are:
Behavioral Health Case Manager jobs near you
Infographic showing various Behavioral Health Case Manager job openings in Puerto Rico as of July 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.
Case Manager (51783)

Case Manager (51783)

WESTCARE INC

Barceloneta, PR • On-site

$13.05/hr

Full-time

Posted 26 days ago

Job description

Position Summary:
Responsible for ensuring that clients receive the individual range of medical care and other comprehensive services necessary to optimize each client's substance use, mental health, and health outcomes.
Essential Job Functions:
  • Maintain and demonstrates a comprehensive understanding of the Behavioral Healthcare Home model and treatment principles.
  • Participates as member of the treatment team by implementing the therapeutic community concepts.
  • Serves as part of the case management team.
  • Ensure HMIS data is collected and available for data entry in a timely manner. Enter the HMIS data into the system as required.
  • Participates in agency Case Management activities and completes case management tasks as indicated.
  • Develop an array of resources such as medical, housing, employment, educational, financial, public entitlement, parenting and other resources that meet the needs of clients and builds and maintains working relationships with resource providers,
  • Conduct case management assessments, develop client case management plan with input of client, and incorporate this plan into the client's master .treatment plan.
  • Facilitates the case management plan, providing transportation to and from appointments, accompanying clients on appointments; obtaining outcomes of appointment by arranging for the procurement of medical and other records/documents, obtaining prescriptions and lab work and other tasks.
  • Ensures that the medical team (physician, nurses, and psychologist) review clients' off site medical care, including appointment outcomes, new prescriptions, lab and other appointment.
  • Oversees clients' medication management using agency protocols. Monitors that prescriptions and other medications are filled or purchased using established protocols. Ensures that prescriptions are renewed on time.
  • Checks medication logs to for errors and reports any errors to medical team.
  • Ensures that funder requirements related to Communicable Disease testing an immunization are completed and compliant with timelines.
  • Coordinate services provided by ancillary agencies; coordinate and participate in treatment planning and reviews with the entire treatment team; consult with each patient concerning attainment of case management plan goals and objectives.
  • Evaluate each client's need and eligibility for public or other entitlements Assist with facilitation of the health insurance application and enrollment process for eligible uninsured clients; and assist client in accessing all eligible entitlements.
  • Evaluate each client's documentation of personal identification, immigration status and legal status and assist client in obtaining relevant documentation.
  • Evaluate client's level of life skills and functioning and provide individual and group counseling training/education in areas of need.
  • Assist medical and other staff in securing health care and medications required by each client. Provide oversight of the healthcare plan.
  • Evaluate client's level of life skills and functioning and provide training/education in areas of need.
  • Participates in discharge planning assisting each client in
  • securing stable, safe post-discharge housing;
  • securing a stable source of income, including assisting each client in securing employment or public entitlements;
  • Identifying and developing a workable plan to ensure that the client's medical, child care, legal and other areas of need are met after discharge.
  • Assist clients in planning finances securing and understanding bank accounts and other financially-related areas.
  • Maintains accurate documentation of client case management activities.
  • Along with primary therapist, assure implementation of behavioral management strategies.
  • Attend and participated in training activities, staff meetings, and supervisory sessions.
  • Serves as member of Quality Improvement Team and conducts assigned quality improvement activities.
  • Other assignments requested by Supervisor.

Essential Qualifications:
Certifications/Licenses:
Education:
Bachelor's Degree in a social service field, preferred. Ability to understand substance abuse/mental health treatment concepts, Ability to understand and address needs of clients with Co-occurring Disorders. Familiarity with the community's health and other resources.
Experience and Competencies:
  • Positive Mental Attitude.
  • Basic computer literacy including data entry.
  • Valid driver license.

Working Conditions:
  • Work is primarily performed in an office or residential treatment setting; and
  • Some outdoor activities may be required.

Physical Demands:
  • Requires mobility and physical activity: Having an adequate range of body motion and mobility, to work in the office environment including standing and walking (even and uneven surfaces) to interact with co-workers in the office environment, sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 30 pounds. Constant use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to operate a motor vehicle.
  • Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
  • Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
  • Requires seeing: Clarity of vision at 20 inches or less as well as vision adequate for driving a motor vehicle. This factor is required to complete paperwork for many of the employee's essential job functions and when driving a motor vehicle.
  • The normal work routine involves no exposure to human blood, body fluids or tissues. Job duties do not include performing or assisting in emergency medical care or first aid.

Mental Demands:
  • Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
  • Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.
  • Requires the ability to work under time deadlines.

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