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Behavioral Health Case Manager Jobs in Puerto Rico

WESTCARE INC

Case Manager (51106)

Caguas, PR · On-site

$19.50 - $25/hr

The Case Manager coordinates behavioral health, medical, educational, social, and community-based services to ensure families receive integrated, person-centered, and culturally responsive care.

WESTCARE INC

Case Manager (51106)

Caguas, PR · On-site

$19.50 - $25/hr

The Case Manager coordinates behavioral health, medical, educational, social, and community-based services to ensure families receive integrated, person-centered, and culturally responsive care.

Encompass Health

Case Manager

Manati, PR

$17 - $21.75/hr

Join Encompass Health, where being a Case Manager goes beyond just a job; it positions you as a vital link between exceptional care and the transformative impact on each patient's journey. As the ...

Alcanzando Horizontes LLC

PR · On-site

$19/hr

We are seeking a highly organized, detail-oriented, and compassionate Case Manager to join our ... Comprehensive benefits to include health insurance, dental insurance, LTD. * Vacation, sick and ...

St Vincent De Paul Cares

PR · On-site

$21.63/hr

Health Insurance * Life insurance * Dental Insurance * Vision insurance * Short- and Long Term ... behavior from residents/clients. On an as needed basis, employees may be called upon to work ...

UHS

PR · On-site

The Clinical Manager (CLM) of the Behavioral Health Contact Center is responsible for the depth of ... Offers support to Case Managers and to all the efforts related to complying with handling the phone ...

UHS

PR · On-site

The Clinical Manager (CLM) of the Behavioral Health Contact Center is responsible for the depth of ... Offers support to Case Managers and to all the efforts related to complying with handling the phone ...

Alivia Health

PR · On-site

$14.25 - $17.50/hr

In general, a Case Manager will be responsible for the following tasks: * Review and interpret doctor's prescription orders to ensure appropriate therapies; * Transcribe prescription data in ...

OncoHealth

Case Review Representative

Guaynabo, PR · On-site +1

$13 - $15/hr

Triage and manage inbound emails from health plan clients, routing case specific emails to an appropriate team member, and resolving tier 1 level issues * Triage request/claims processing issues to ...

Elevance Health

PR

Certification as a Case Manager or a BS in a health or human services related field also preferred ... Our values and behaviors are the root of our culture. They are how we achieve our strategy, power ...

Alivia Health

PR · On-site

$14.25 - $17.50/hr

Role Summary: We're seeking a dedicated professional to support neurology patients in accessing treatment, managing authorizations, coordinating with healthcare providers, and providing ongoing case ...

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site +1

About the Role The Case Review Specialist ensures that case documentation is provided by the ... health plans update drug policies, offer utilization management and formulary advice, and ...

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site

About the Role The Case Review Specialist ensures that case documentation is provided by the ... health plans update drug policies, offer utilization management and formulary advice, and ...

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All JobsBehavioral Health Case JobsBehavioral Health Case Manager JobsBehavioral Health Case Manager Jobs in Puerto Rico

Behavioral Health Case Manager information

What does a behavioral health case manager do?

As a behavioral health case manager, your responsibilities include assessing patients and working with counselors to develop a treatment plan, choose the necessary resources for each patients’ mental health needs, and set up referrals. You are expected to follow up and document the progress made by each of your clients and provide behavioral health education for individuals and groups by developing educational materials like articles, fact sheets, and public service announcements for the community. Additional duties of a behavioral health case manager include setting up meetings with providers and patients as needed and informing all necessary parties of the processes involved in each patients’ treatment and the plans for ongoing treatment. You keep updated records of each client, collect and analyze data to evaluate all treatment and recovery programs, and continuously improve your offerings.

What does a behavioral health case manager do?

A Behavioral Health Case Manager coordinates care and support services for individuals experiencing mental health or substance use challenges. They assess clients' needs, develop treatment plans, connect them with resources, and monitor progress to ensure effective treatment. Case managers also advocate for clients, collaborate with other healthcare providers, and help navigate barriers to care. Their goal is to support clients in achieving stability and improved quality of life.

What are the key skills and qualifications needed to thrive as a behavioral health case manager, and why are they important?

To thrive as a Behavioral Health Case Manager, you need a background in social work, psychology, or counseling—often supported by a relevant degree and, in some settings, licensure or certification. Familiarity with case management software, electronic health records, and knowledge of community resources are typically required. Strong communication, problem-solving, and empathy are essential soft skills for building trust and advocating effectively for clients. These skills ensure comprehensive support for clients, efficient coordination of care, and positive health outcomes.

How does a behavioral health case manager typically collaborate with other healthcare professionals?

Behavioral Health Case Managers frequently work as part of interdisciplinary teams that may include psychiatrists, psychologists, social workers, nurses, and primary care providers. They coordinate care plans, share updates on client progress, and facilitate communication to ensure that all aspects of a client's mental and physical health are addressed. Regular team meetings and case conferences are common, allowing for collaborative problem-solving and holistic support for clients. Effective communication and relationship-building skills are crucial for navigating these collaborative environments.

What is the difference between Behavioral Health Case Manager vs Mental Health Counselor?

AspectBehavioral Health Case ManagerMental Health Counselor
CredentialsCertification (e.g., CCMA, CMHC), relevant degreesMaster's degree in counseling or psychology, licensure
Work EnvironmentHospitals, clinics, community agenciesPrivate practice, clinics, hospitals
Employer & IndustryHealthcare providers, social service agenciesMental health clinics, private practices
Primary FocusCare coordination, resource linkage, support planningTherapeutic counseling, diagnosis, treatment planning

While both roles support mental health, Behavioral Health Case Managers focus on coordinating care and connecting clients with resources, whereas Mental Health Counselors provide direct therapy and diagnosis. The roles often overlap but serve different primary functions within mental health services.

More about Behavioral Health Case Manager jobs

What job categories do people searching Behavioral Health Case Manager jobs in Puerto Rico look for?

The top searched job categories for Behavioral Health Case Manager jobs in Puerto Rico are:

What are popular job titles related to Behavioral Health Case Manager jobs in PR?

For Behavioral Health Case Manager jobs in PR, the most frequently searched job titles are:

Behavioral Health Case Manager jobs near you
Infographic showing various Behavioral Health Case Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Case Manager (51106)

WESTCARE INC

Caguas, PR • On-site

$19.50 - $25/hr

Other

Re-posted 6 days ago

Job description

Position Summary:
The Family Tree Program Case Manager is responsible for providing comprehensive case management services to children, adolescents, and families participating in the Family Tree Program. The Case Manager coordinates behavioral health, medical, educational, social, and community-based services to ensure families receive integrated, person-centered, and culturally responsive care.
Working within SAMHSA's principles of recovery, resilience, trauma-informed care, family engagement, and health equity, the Case Manager assists participants in overcoming barriers to treatment, strengthening protective factors, improving family functioning, and increasing access to community resources that promote long-term wellness.
Essential Job Functions:
  • Conduct comprehensive strengths-based assessments of participant and family needs.
  • Develop individualized service plans in collaboration with participants, families, and the multidisciplinary treatment team.
  • Coordinate behavioral health, substance use, primary care, educational, vocational, housing, transportation, and social service supports.
  • Monitor clients progress toward established goals and revise service plans as needed.
  • Ensure continuity of care across providers and systems.
  • Embrace and embody WestCare's mission, vision, guiding principles, clinical vision, and goals.
  • Build collaborative relationships with children, youth, caregivers, and family members.
  • Psychoeducation and prevention in substance use and risk behaviors. Providing group and individual interventions.
  • Encourage active family participation in treatment planning and service delivery.
  • Educate families regarding available community resources and support services.
  • Promote family resilience, empowerment, and self-advocacy.
  • Identify participants experiencing behavioral health crises.
  • Coordinate crisis intervention services and safety planning.
  • Facilitate referrals to emergency behavioral health services when appropriate.
  • Follow up after crisis episodes to ensure continuity of care.
  • Maintain timely, accurate, and complete case records.
  • Document all clients contacts in accordance with organizational policies and grant requirements.
  • Complete assessments, service plans, progress notes, referrals, and discharge documentation within required timeframes.
  • Maintain confidentiality consistent with HIPAA and organizational policies.
  • Participate in multidisciplinary treatment team meetings.
  • Collaborate with therapists, psychiatrists, peer support specialists, schools, healthcare providers, child welfare agencies, juvenile justice, and community partners.
  • Advocate for participant needs across systems of care.
  • Conduct outreach to participants who miss appointments.
  • Utilize engagement strategies to reduce barriers to treatment.
  • Promote retention and successful completion of services.
  • Assist with collection of program performance measures.
  • Participate in quality improvement activities.
  • Support SAMHSA reporting requirements and outcome measurement activities.
  • Participate in staff meetings and required trainings.
  • Complete continuing education related to trauma-informed care, family engagement, behavioral health, and evidence-based practices.
  • Perform other duties as assigned.

Essential Qualifications:
Certifications/Licenses:
Education:
Bachelor's degree from an accredited college or university in social work, psychology, counseling, and/or similar course of study, plus six (6) months of professional experience in chemical addiction or mental health counseling. Individuals must be a team player, pay attention to detail, and have a collaborative nature and be willing to travel.
Experience and Competencies:
  • Experience working with children, adolescents, and families preferred.
  • Experience working in behavioral health, substance use treatment, child welfare, healthcare, education, or community-based programs preferred.
  • Experience with SAMHSA-funded programs preferred.
  • Trauma-informed care
  • Family-centered practice
  • Recovery-oriented systems of care
  • Child and adolescent development
  • Behavioral health disorders
  • Substance use disorders
  • Community resources
  • Care coordination principles
  • Crisis intervention
  • Motivational interviewing
  • Cultural humility
  • Social determinants of health
  • Build rapport with diverse families.
  • Maintain professional boundaries.
  • Work independently and collaboratively.
  • Prioritize multiple cases.
  • Maintain accurate documentation.
  • Navigate electronic health records.
  • Communicate effectively verbally and in writing.
  • Problem solve and advocate effectively.
  • Experience creating and giving group workshop sessions.

Working Conditions:
  • Work is primarily performed in an office or residential treatment setting; and
  • Some outdoor activities may be required.

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