Alexandria, VA · On-site
$14.50 - $19.50/hr
Business Development Center (BDC)Role Overview As a BDC Representative at Safford Mazda Alexandria ... You will play a pivotal role in driving customer engagement, managing inbound and outbound digital ...
Alexandria, VA · On-site
$14.50 - $19.50/hr
Business Development Center (BDC)Role Overview As a BDC Representative at Safford Mazda Alexandria ... You will play a pivotal role in driving customer engagement, managing inbound and outbound digital ...
Sterling, VA · On-site
$44K - $88K/yr
Tools include VinSolutions CRM (core), with Mastermind and CDK experience considered strong pluses ... Service (BDC) * Field inbound service calls/texts; triage concerns and schedule service ...
Quick apply
Sterling, VA · On-site
$44K - $88K/yr
Tools include VinSolutions CRM (core), with Mastermind and CDK experience considered strong pluses ... Service (BDC) * Field inbound service calls/texts; triage concerns and schedule service ...
$14 - $18.75/hr
As a Service BDC Representative, you will be responsible for ensuring all service customers receive prompt responses to Internet and telephone inquiries. These efforts will primarily focus on ...
$14 - $18.75/hr
As a Service BDC Representative, you will be responsible for ensuring all service customers receive prompt responses to Internet and telephone inquiries. These efforts will primarily focus on ...
Alexandria, VA · On-site
$14.50 - $19.50/hr
Department: Business Development Center (BDC) Role Overview As a BDC Representative at Safford ... You will play a pivotal role in driving customer engagement, managing inbound and outbound digital ...
Alexandria, VA · On-site
$14.50 - $19.50/hr
Department: Business Development Center (BDC) Role Overview As a BDC Representative at Safford ... You will play a pivotal role in driving customer engagement, managing inbound and outbound digital ...
Manassas, VA · On-site
$14 - $18.75/hr
As a Service BDC Representative, you will be responsible for ensuring all service customers receive prompt responses to Internet and telephone inquiries. These efforts will primarily focus on ...
Manassas, VA · On-site
$14 - $18.75/hr
As a Service BDC Representative, you will be responsible for ensuring all service customers receive prompt responses to Internet and telephone inquiries. These efforts will primarily focus on ...
$15 - $20/hr
As a Service BDC Representative, you will be responsible for ensuring all service customers receive prompt responses to Internet and telephone inquiries. These efforts will primarily focus on ...
$15 - $20/hr
As a Service BDC Representative, you will be responsible for ensuring all service customers receive prompt responses to Internet and telephone inquiries. These efforts will primarily focus on ...
$15 - $20/hr
As a Service BDC Representative, you will be responsible for ensuring all service customers receive prompt responses to Internet and telephone inquiries. These efforts will primarily focus on ...
$15 - $20/hr
As a Service BDC Representative, you will be responsible for ensuring all service customers receive prompt responses to Internet and telephone inquiries. These efforts will primarily focus on ...
Fairfax, VA · On-site
$18 - $20/hr
This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC ...
Fairfax, VA · On-site
$18 - $20/hr
This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC ...
This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC ...
Quick apply
This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC ...
Fairfax, VA · On-site
$18 - $20/hr
This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC ...
Fairfax, VA · On-site
$18 - $20/hr
This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC ...
$17 - $23.25/hr
First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self-motivated ...
Quick apply
$17 - $23.25/hr
First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self-motivated ...
$15.75 - $21/hr
... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...
$15.75 - $21/hr
... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...
$15.25 - $20.50/hr
... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...
$15.25 - $20.50/hr
... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...
$15.75 - $21/hr
... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...
$15.75 - $21/hr
... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...
Alexandria, VA · On-site
$16.50 - $21.25/hr
... BDC Manager and communicate effectively and efficiently. • Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast ...
Alexandria, VA · On-site
$16.50 - $21.25/hr
... BDC Manager and communicate effectively and efficiently. • Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast ...
Rockville, MD · On-site
$15.75 - $21/hr
... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...
Rockville, MD · On-site
$15.75 - $21/hr
... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...
$15.25 - $20.50/hr
... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...
$15.25 - $20.50/hr
... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...
... BDC Manager and communicate effectively and efficiently. • Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast ...
... BDC Manager and communicate effectively and efficiently. • Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast ...
$15.75 - $20.25/hr
The continued growth of our group is attributable to the outstanding customer service provided by our BDC, Sales, Service and Management Team. This growth requires adding the right people to ensure ...
Quick apply
$15.75 - $20.25/hr
The continued growth of our group is attributable to the outstanding customer service provided by our BDC, Sales, Service and Management Team. This growth requires adding the right people to ensure ...
Leesburg, VA · On-site
$16.25 - $21/hr
The continued growth of our group is attributable to the outstanding customer service provided by our BDC, Sales, Service and Management Team. This growth requires adding the right people to ensure ...
Leesburg, VA · On-site
$16.25 - $21/hr
The continued growth of our group is attributable to the outstanding customer service provided by our BDC, Sales, Service and Management Team. This growth requires adding the right people to ensure ...
$21.5K - $31.5K
3% of jobs
$31.5K - $41.4K
4% of jobs
$41.4K - $51.3K
9% of jobs
$55K is the 25th percentile. Wages below this are outliers.
$51.3K - $61.3K
22% of jobs
The median wage is $70.7K / yr.
$61.3K - $71.2K
12% of jobs
$71.2K - $81.1K
8% of jobs
$81.1K - $91.1K
11% of jobs
$94.5K is the 75th percentile. Wages above this are outliers.
$91.1K - $101K
16% of jobs
$101K - $110.9K
9% of jobs
$110.9K - $120.9K
4% of jobs
$120.9K - $130.8K
1% of jobs
$21.5K
$78.4K
$130.8K
| Aspect | Bdc Manager |
|---|
| Credentials | Experience in sales, customer service, and team management; often requires a high school diploma or equivalent, some roles prefer post-secondary education. |
|---|---|
| Work Environment | Office setting, managing a team, overseeing sales processes, and coordinating with dealerships or sales departments. |
| Employer & Industry Usage | Used in automotive, retail, and financial sectors; common in dealerships and sales organizations. |
The Bdc Manager oversees the Business Development Center team, focusing on sales strategy, team leadership, and performance metrics. In contrast, a Bdc Representative primarily handles customer inquiries, schedules appointments, and supports sales efforts directly. The manager has broader responsibilities, including staff management and strategic planning, while the representative focuses on customer interaction and lead generation.
A BDC manager oversees the business development center (BDC) at an automotive dealership. The BDC department is responsible for setting appointments with potential buyers to meet with the sales representatives at the dealership. Staff members, known as development business representatives (DBR) or business development representatives (BDR), make these calls. As the BDC manager, your duties include hiring and training these representatives, setting quotas and appointment goals, driving sales, and tracking results.
$14.50 - $19.50/hr
Other
This job post has expired 1 day ago. Applications are no longer accepted.
As a BDC Representative at Safford Mazda Alexandria, you will be the digital face and voice of our dealership. You will play a pivotal role in driving customer engagement, managing inbound and outbound digital communications, and keeping our sales pipeline moving. If you love fast-paced environments, building instant rapport over phone/text/email, and turning digital inquiries into showroom appointments, this is the perfect spot for you.
Key ResponsibilitiesFirst-Class Communication: Respond promptly and professionally to all incoming customer inquiries via phone, email, text, and live website chat.
Lead Conversion: Initiate strategic outbound follow-ups to prospective and existing customers, turning warm digital leads into confirmed showroom appointments.
CRM Mastery: Maintain flawless data integrity by logging all customer interactions, notes, and appointment statuses in our CRM system.
Cross-Department Synergy: Coordinate closely with our sales and service teams to ensure a seamless handoff when a customer arrives at the dealership.
Performance Tracking: Assist leadership in monitoring lead statuses, appointment show-rates, and key sales performance metrics.
Reputation Building: Deliver a premium customer experience that enhances the reputation of Safford Mazda Alexandria and drives long-term repeat business.
Top-Tier Communication: Exceptional verbal and written communication skills with a knack for sounding warm and professional over digital channels.
Laser Focus & Detail: Strong organizational skills with the ability to manage a busy inbox without letting leads slip through the cracks.
Tech-Savvy Skillset: Comfortable navigating CRM software or similar digital customer management tools.
Multi-Tasking Master: Ability to thrive and manage your time effectively in a fast-paced, modern dealership environment.
High Energy: Self-motivated, target-driven, and possesses a genuinely positive, team-oriented attitude.
Bonus Points: Previous experience in automotive sales, retail customer service, or a call center environment is a major plus!
Competitive Compensation: Base pay plus performance-driven incentives.
Career Velocity: Clear pathways for professional growth and advancement within the Safford Mazda Alexandria dealer group.
Culture: A supportive, high-energy, and dynamic team work environment.
Perks: Generous employee discounts on vehicle purchases, parts, and service.
Investment in You: Comprehensive onboarding, professional development, and ongoing sales/tech training.
Safford Mazda Alexandria is a premier automotive dealership located in Alexandria, VA. We are fully dedicated to providing an unparalleled customer experience and delivering top-quality vehicles. We pride ourselves on cultivating a welcoming, collaborative environment where both our guests and our team members can thrive and achieve long-term success.
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