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Bdc Assistant Jobs in Washington (NOW HIRING)

asburyauto

BDC Service Agent

Arlington, VA

$18/hr

As a BDC Service Agent at Koons Arlington Toyota, you will have the opportunity to make a positive ... Digital career path tool to assist with career development * Continuous training through Asbury ...

asburyauto

BDC Service Agent

Arlington, VA · On-site

$18/hr

As a BDC Service Agent at Koons Arlington Toyota, you will have the opportunity to make a positive ... Digital career path tool to assist with career development * Continuous training through Asbury ...

asburyauto

BDC Service Agent

Arlington, VA · On-site

$18/hr

As a BDC Service Agent at Koons Arlington Toyota, you will have the opportunity to make a positive ... Digital career path tool to assist with career development * Continuous training through Asbury ...

Asbury Automotive Group

BDC Service Agent

Arlington, VA · On-site

$18/hr

As a BDC Service Agent at Koons Arlington Toyota, you will have the opportunity to make a positive ... Digital career path tool to assist with career development * Continuous training through Asbury ...

Browns Alexandria Mazda

BDC REP

Alexandria, VA · On-site

$14.50 - $19.50/hr

Business Development Center (BDC)Role Overview As a BDC Representative at Safford Mazda Alexandria ... Performance Tracking: Assist leadership in monitoring lead statuses, appointment show-rates, and ...

Browns Alexandria Mazda

BDC REP

Alexandria, VA · On-site

$14.50 - $19.50/hr

Department: Business Development Center (BDC) Role Overview As a BDC Representative at Safford ... Performance Tracking: Assist leadership in monitoring lead statuses, appointment show-rates, and ...

Hersons Honda

BDC Service Appointment Consultant

Rockville, MD · On-site

$15.75 - $21/hr

As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with scheduling service appointments and ensuring a smooth customer experience. Benefits Healthcare Plan ...

asburyauto

BDC Sales Manager

Woodbridge, VA

$70K - $100K/yr

As a BDC Sales Manager at Koons Woodbridge Ford , you will have the opportunity to make a positive ... Digital career path tool to assist with career development * Continuous training through Asbury ...

asburyauto

BDC Sales Manager

Woodbridge, VA

$70K - $100K/yr

As a BDC Sales Manager at Koons Woodbridge Ford , you will have the opportunity to make a positive ... Digital career path tool to assist with career development * Continuous training through Asbury ...

Asbury Automotive Group

BDC Sales Manager

Woodbridge, VA · On-site

$70K - $100K/yr

The BDC Manager is responsible for responding to customer inquiries and ensuring that the ... Digital career path tool to assist with career development * Continuous training through Asbury ...

Bomnin Automotive Group

Service BDC Agent

Manassas, VA

$14.50 - $18.75/hr

Position Title: Service BDC Agent Department: Service Employment Status: Full-Time (Non-Exempt ... Greet and assist service department customers professionally and courteously. * Answer incoming ...

Bomnin Automotive Group

Service BDC Agent

Manassas, VA

$15.50 - $20/hr

Position Title: Service BDC Agent Department: Service Employment Status: Full-Time (Non-Exempt ... Greet and assist service department customers professionally and courteously. Answer incoming phone ...

Bomnin Chevrolet Dadeland

Service BDC Agent

Manassas, VA · On-site

$15.50 - $20/hr

Greet and assist service department customers professionally and courteously. * Answer incoming ... The Service BDC Agent role may involve prolonged periods of sitting and using a computer or phone.

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Bdc Assistant information

What is a Bdc assistant?

A BDC assistant, or Business Development Center assistant, supports automotive dealership sales and service departments by handling customer inquiries, scheduling appointments, and managing communication channels such as phone and email. They often use customer relationship management (CRM) software and require strong communication and organizational skills to ensure a positive customer experience.

What is a Bdc Assistant job description?

A Bdc Assistant supports the Business Development Center by handling customer inquiries, scheduling appointments, and managing communication between customers and sales staff. They often use CRM software and require strong communication and organizational skills. The role typically involves working in a fast-paced environment and may require prior experience in customer service or sales support.
What are the most commonly searched types of Bdc jobs in Washington? The most popular types of Bdc jobs in Washington are:
What cities in Washington are hiring for Bdc Assistant jobs? Cities in Washington with the most Bdc Assistant job openings:
Bdc Assistant jobs near you

BDC Service Agent

asburyauto

Arlington, VA

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent at Koons Arlington Toyota, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience. 

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

  • Must be able and willing to receive a high amount of inbound calls
  • Partner with the service department to schedule vehicle service appointments
  • Greet customers and provide information on shuttle schedule if needed
  • Contact and communicate with customers to identify automotive service needs
  • Follow all dealership processes and procedures, high frequency of contact with customers
  • Thorough documentation of all contacts within the customer management system
  • Complete internet lead management service work plans on a daily basis
  • Answer all calls in a prompt, professional and courteous manner
  • Use scripts to collect all pertinent customer information and document in the system accordingly 
  • Agents must adhere to Asbury phone scripts
  • Excellent customer service skills and motivation to be successful
  • High volume incoming and outgoing calls, ranging from 50+ calls per day 
  • Advanced computer & phone skills 
  • Minimum typing 35-40 words per minute at minimum
  • Experience using customer tracking systems to track calls and appointments preferred
  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
  • Appointment setting experience a plus
  • Able to multi-task in a fast paced environment
  • Various language proficiency is always a plus
  • Team player
  • Must be at least eighteen years of age
  • Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

  • Weekly pay
  • $18 per hour
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Pet Insurance

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

  • Technician Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Employee referral program with bonus opportunities

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