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Bdc Assistant Jobs in Washington (NOW HIRING)

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Bdc Assistant information

What is a Bdc assistant?

A BDC assistant, or Business Development Center assistant, supports automotive dealership sales and service departments by handling customer inquiries, scheduling appointments, and managing communication channels such as phone and email. They often use customer relationship management (CRM) software and require strong communication and organizational skills to ensure a positive customer experience.

What is a Bdc Assistant job description?

A Bdc Assistant supports the Business Development Center by handling customer inquiries, scheduling appointments, and managing communication between customers and sales staff. They often use CRM software and require strong communication and organizational skills. The role typically involves working in a fast-paced environment and may require prior experience in customer service or sales support.
What are the most commonly searched types of Bdc jobs in Washington? The most popular types of Bdc jobs in Washington are:
What cities in Washington are hiring for Bdc Assistant jobs? Cities in Washington with the most Bdc Assistant job openings:
Bdc Assistant jobs near you

Lexus Service Experience Coordinator

Pohanka Automotive Group

Chantilly, VA • On-site

$18.50 - $24/hr

Other

Medical, Dental, Vision, PTO

Re-posted 4 days ago

Pohanka Automotive Group rating

6.3

Company rating: 6.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

94th of 150 rated car dealerships

Job description

Job Title: Lexus Service Experience Coordinator
Position Overview:
We are seeking a customer-focused and detail-oriented Service BDC Representative to join our Lexus service team. This role is responsible for managing inbound and outbound communications, scheduling service appointments, and delivering a premium customer experience that reflects the Lexus brand.
Key Responsibilities:
  • Handle inbound calls, emails, and online service inquiries in a timely and professional manner
  • Schedule and confirm service appointments efficiently using dealership systems
  • Conduct outbound calls for appointment reminders, follow-ups, and service campaigns
  • Provide accurate information regarding services, pricing, and availability
  • Maintain consistent communication with service advisors and technicians
  • Ensure all customer interactions align with Lexus luxury standards and customer satisfaction goals
  • Log and track customer interactions in CRM systems
  • Assist in improving customer retention and service department performance
Qualifications:
  • Previous BDC, call center, or customer service experience (automotive preferred)
  • Strong communication skills (verbal and written)
  • Excellent phone etiquette and active listening skills
  • Ability to multitask and manage high call volumes
  • Basic computer proficiency (CRM systems, scheduling tools, etc.)
  • Positive attitude and team-oriented mindset
Preferred Skills:
  • Experience in a dealership environment
  • Familiarity with automotive service processes
  • Sales or upselling experience is a plus
What We Offer:
  • Competitive pay
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Career growth opportunities within the dealership
  • Training aligned with Lexus customer service standards

What Pohanka Automotive Group employees say

Benefits

Hours and flexibility

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