Banquet Service Manager Jobs (NOW HIRING)

Position Overview

The Banquet Manager oversees the planning, coordination, and execution of all banquet and catered events at MacArthur Place Hotel & Spa, including weddings, corporate functions, social events, and special gatherings. This role ensures every event is delivered with precision, consistency, and a high standard of luxury hospitality service.

Working closely with Sales, Catering, Culinary, and Food & Beverage leadership, this role ensures seamless execution from planning through completion. The Banquet Manager also supports broader Food & Beverage operations, including restaurant service, bars, poolside dining, in-room dining, and select off-property events within the company portfolio.

This position plays a pivotal role in creating memorable, seamless, and elevated experiences that drive guest loyalty, encourage repeat business, and contribute to the hotel’s overall financial success.

Key Responsibilities

Event Operations

• Oversee setup, execution, and breakdown of all banquet and catering events
• Review Banquet Event Orders (BEOs) for accuracy and coordination across departments
• Lead pre-event meetings to align staffing, logistics, timing, and service flow
• Ensure seamless execution across all phases of each event

Service & Guest Experience

• Deliver luxury-level banquet service aligned with MacArthur Place standards
• Oversee service flow including arrival, food & beverage service, pacing, and presentation
• Maintain active floor presence to ensure service quality and guest satisfaction
• Ensure proper etiquette, presentation, and service recovery when needed
• Uphold beverage service compliance and service standards

Team Leadership

• Hire, train, schedule, and supervise banquet servers, captains, bartenders, and setup staff
• Develop team members in refined luxury service standards and guest engagement
• Ensure grooming, uniform, and professional presentation standards are consistently met
• Lead by example as a positive, hands-on, and supportive presence during all events
• Maintain accountability for service execution, timing, and team performance

Collaboration & Event Support

• Partner with Sales, Culinary, and Hotel departments to ensure seamless execution
• Coordinate with vendors including florists, décor, audiovisual, and entertainment providers
• Support seasonal programming, special events, and marketing activations
• Provide on-site leadership during events to ensure smooth operations

Financial & Operations

• Monitor banquet budgets, labor costs, and operational expenses
• Support forecasting, scheduling, and cost control initiatives
• Ensure accurate billing, reconciliation, and invoicing of all events
• Align staffing levels with event needs, service standards, and financial goals

Compliance

• Ensure compliance with all health, safety, sanitation, and alcohol service regulations
• Enforce hotel SOPs including grooming, conduct, and operational standards
• Conduct regular inspections of banquet spaces and equipment

Qualifications

• 3–7 years of banquet, event, or Food & Beverage management experience
• Prior supervisory experience in luxury, boutique, or upscale hospitality required
• Hospitality Management or related training preferred (or equivalent experience)
• California Food Handler and Responsible Beverage Service (RBS) certification required or obtainable

Skills & Competencies

• Strong leadership and team management abilities
• High-level guest service mindset and communication skills
• Strong organizational and multitasking ability in fast-paced environments
• Financial acumen with budgeting and cost control experience
• Strong problem-solving and decision-making skills under pressure
• Knowledge of banquet service standards and event execution
• Proficiency with hotel systems (Opera, Delphi, or similar preferred)

Work Environment

• Flexibility to work on- and off-site, including evenings, weekends, holidays, and as operationally needed
• Fast-paced luxury hospitality environment
• Indoor and outdoor event spaces with varying weather conditions
• Ability to lift and move up to 50 lbs. with assistance as needed

Why Work for MacArthur Place

MacArthur Place Hotel & Spa is Sonoma’s premier luxury boutique resort, offering a refined hospitality experience rooted in thoughtful service, design, and sense of place. Team members join a culture built on excellence, collaboration, and genuine hospitality.

This is an opportunity for professionals who take pride in delivering elevated guest experiences and want to grow within a respected hospitality and winery portfolio.

Benefits

• Employee discounts on hotel stays, dining, and spa services
• Opportunities for professional growth & advancement within MacArthur Place and its affiliated hospitality and winery portfolio
• Collaborative, team-focused work environment rooted in excellence and hospitality

Additional Information

This role requires adaptability, strong leadership presence, and a commitment to delivering exceptional guest experiences in a luxury boutique environment. Perform other duties as assigned by upper management.

Equal Opportunity Employer

MacArthur Place is an equal opportunity employer committed to diversity, inclusion, and fair employment practices. All qualified applicants will receive consideration without regard to protected characteristics.

Apply Now

Interested candidates are encouraged to apply and become part of the MacArthur Place team. Join us in delivering thoughtful, elevated hospitality and creating unforgettable guest experiences.