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Bank Manager Jobs in Springfield, MA (NOW HIRING)

M&T Bank

Relationship Banker

Hartford, CT · On-site

$22.61 - $37.67/hr

Identifies customers' needs through the bank's retail sales process to provide proactive basic ... Play key role in Relationship Management (customer assessments, profiling for sales opportunities ...

M&T Bank

Bilingual Universal Banker

Holyoke, MA · On-site

$18.68 - $31.14/hr

Follow the Bank's sales process and provide simplified, customer-focused advice and guidance ... Actively engage in lobby management, meeting and greeting customers and proactively inquiring and ...

TD Bank

Retail Banker I - Hartford

Hartford, CT

$22.50 - $29/hr

... Bank partners, while ensuring a positive Customer experience * Requires a broad knowledge and ... Utilizes Customer relationship management tools to proactively play a key role in customer ...

M&T Bank

Bilingual Universal Banker

Holyoke, MA · On-site

Follow the Bank's sales process and provide simplified, customer-focused advice and guidance ... Actively engage in lobby management, meeting and greeting customers and proactively inquiring and ...

M&T Bank

Branch Manager

Springfield, MA · On-site

Manages all activities of a branch. Responsible for the overall success of the branch operating ... Builds the bank's presence in the community * Conducts interviews and selects employees based on ...

M&T Bank

Branch Manager

Amherst, MA · On-site

Manages all activities of a branch. Responsible for the overall success of the branch operating ... Builds the bank's presence in the community * Conducts interviews and selects employees based on ...

M&T Bank

Branch Manager

Springfield, MA · On-site

Manages all activities of a branch. Responsible for the overall success of the branch operating ... Builds the bank's presence in the community * Conducts interviews and selects employees based on ...

M&T Bank

Branch Manager

Amherst, MA · On-site

Manages all activities of a branch. Responsible for the overall success of the branch operating ... Builds the bank's presence in the community * Conducts interviews and selects employees based on ...

TD Bank Group

Retail Banker II

West Springfield, MA · On-site

$23.25 - $30.75/hr

Utilizes Customer Relationship Management tools to proactively play a key role in Customer ... Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice ...

TD Bank Group

Retail Banker II

West Springfield, MA

$23.25 - $30.75/hr

Utilizes Customer Relationship Management tools to proactively play a key role in Customer ... Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice ...

Citizens Bank

Citizens Banker

Ludlow, MA · On-site

$24.69 - $26.84/hr

You'll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You'll make outbound calls to acquire new customers and ...

Cornerstone Bank

VP, Mortgage Sales Manager

Spencer, MA · On-site

$84K - $250K/yr

About Cornerstone Bank Cornerstone Bank was established in 2017, built on a legacy of community ... The Manager leads Mortgage Loan Officers in achieving production goals, provides ongoing sales ...

Citizens Bank

Citizens Banker

Northampton, MA · On-site

$25 - $30.76/hr

You'll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You'll make outbound calls to acquire new customers and ...

TD Bank Group

Retail Banker I - Hartford

Hartford, CT · On-site

$22.50 - $29/hr

... Bank partners, while ensuring a positive Customer experience * Requires a broad knowledge and ... Utilizes Customer relationship management tools to proactively play a key role in customer ...

TD Bank Group

Retail Banker I - Hartford

Hartford, CT

$22.50 - $29/hr

... Bank partners, while ensuring a positive Customer experience * Requires a broad knowledge and ... Utilizes Customer relationship management tools to proactively play a key role in customer ...

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Bank Manager information

See Springfield, MA salary details

$29.3K

$62.9K

$96.5K

How much do bank manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for bank manager in Springfield, MA is $62,884.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $74,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Bank Manager, and why are they important?

To thrive as a Bank Manager, you need a solid background in finance or business administration, strong leadership abilities, and prior banking experience, often supported by a bachelor's degree. Familiarity with banking software, risk management systems, and regulatory compliance tools is essential. Outstanding interpersonal skills, problem-solving ability, and effective communication help build trust with clients and lead teams successfully. These skills and qualities are critical for ensuring operational efficiency, regulatory adherence, and delivering excellent customer service in a competitive banking environment.

What is the role of a bank manager?

A bank manager oversees the daily operations of a bank branch, manages staff, ensures customer service quality, and meets financial targets. They also handle administrative tasks, compliance, and develop strategies to attract and retain clients, often requiring leadership skills and knowledge of banking regulations.

How much does a manager in a bank earn?

Bank managers typically earn a median annual salary ranging from $60,000 to $120,000, depending on factors such as experience, location, and the size of the bank. They often receive additional benefits like bonuses, health insurance, and retirement plans, and must have strong leadership and financial skills.

What Does a Bank Manager Do?

A bank manager oversees the daily operation of a bank branch. As a bank manager, your responsibilities include training employees, ensuring accurate accounting practices, and providing excellent customer service to your clients. You also maintain compliance with all in-house and government policies and regulations. You serve as the liaison between your bank and local businesses. If you work for a large national bank, maintaining a good relationship with the community is a crucial part of your job.

What are bank managers?

Bank managers are professionals responsible for overseeing the daily operations of a bank branch or financial institution. They supervise staff, ensure customer satisfaction, manage budgets, and work to achieve business targets such as sales and customer growth. Bank managers also handle complex customer issues, ensure regulatory compliance, and help implement the bank's strategic policies at the branch level. Their leadership is key to maintaining the bank’s reputation and financial performance.

What qualifications do I need to be a bank manager?

To become a bank manager, candidates typically need a bachelor's degree in finance, business, or a related field, along with several years of experience in banking or financial services. Strong leadership, customer service skills, and knowledge of banking regulations are also essential; some positions may require professional certifications such as the Certified Bank Manager (CBM).

What are some common challenges Bank Managers face in leading their teams and ensuring branch performance?

Bank Managers often encounter challenges such as balancing sales targets with maintaining high customer service standards, adapting to regulatory changes, and motivating a diverse team. They must also address operational risks, resolve customer complaints efficiently, and foster collaboration between front-line staff and back-office teams. Successfully navigating these challenges requires strong leadership, adaptability, and effective communication to maintain branch performance and employee engagement.

What is the minimum salary of a bank manager?

The minimum salary of a bank manager varies depending on the country, bank size, and experience, but entry-level bank managers typically earn around $50,000 to $70,000 annually. Salaries can increase significantly with experience, certifications, and additional responsibilities, often reaching over $100,000 in many regions.

What is the difference between Bank Manager vs Loan Officer?

AspectBank ManagerLoan Officer
Required CredentialsTypically a bachelor's degree in finance, business, or related field; management experienceOften a bachelor's degree in finance, economics, or related; may require licensing or certification
Work EnvironmentOversees branch operations, manages staff, interacts with customersEvaluates loan applications, assesses creditworthiness, works directly with clients
Employer & Industry UsageBank branches, financial institutionsCommercial banks, mortgage companies, credit unions

While both roles operate within banking, a Bank Manager oversees branch operations and staff, focusing on overall management. A Loan Officer specializes in evaluating and approving loan applications, working closely with clients to facilitate lending. Both roles require financial knowledge but differ in responsibilities and daily tasks.

More about Bank Manager jobs
What are the most commonly searched types of Bank jobs in Springfield, MA? The most popular types of Bank jobs in Springfield, MA are:
What are popular job titles related to Bank Manager jobs in Springfield, MA? For Bank Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Bank Manager jobs in Springfield, MA look for? The top searched job categories for Bank Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Bank Manager jobs? Cities near Springfield, MA with the most Bank Manager job openings:
Bank Manager jobs near you
Infographic showing various Bank Manager job openings in Springfield, MA as of June 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $62,884 per year, or $30.2 per hour.
Relationship Banker

Relationship Banker

M&T Bank

Hartford, CT • On-site

$22.61 - $37.67/hr

Full-time

Posted yesterday

M&T Bank rating

7.8

Company rating: 7.8 out of 10

Based on 180 frontline employees who took The Breakroom Quiz

67th of 141 rated banks

Job description

Overview:
Identifies customers' needs through the bank's retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.
Primary Responsibilities:
  • Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)).
  • Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals
  • Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.
  • Proactively reach out to clients to via e-mail or phone to follow up and educate on value added products/services to address needs of clients
  • Onboard new customers through customer outreach (regardless of available channel, and individual who opened account)
  • Establish trust with existing clients through proactive outreach regularly
  • Schedule preset appointments for the following week and hold appointments each week
  • Adequately prepares for scheduled appointment before customer meeting (prepare for sales interactions with pre-call plan)
  • Responsible for meeting and maintaining registration requirements under the Federal SAFE Act
  • Perform customer servicing interactions.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Scope of Responsibilities:
The position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements.
The position is key driver of customer flow in the branch to support these activities.
The position services existing customers and grows the business through identifying sales opportunities with customers.
The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.
Education and Experience Required:
High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience
OR
A high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.
Strong verbal communication and interpersonal skills
Proven ability to demonstrate exceptional customer service
Well-organized individual with time management and prioritization skills
Demonstrated financial services product knowledge
Ability to communicate with tact and diplomacy with internal and external customers
Proficient with internet user-level technology
Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment.
Education and Experience Preferred:
Associates degree
Notary public license
Bilingual based on branch needs
Physical Requirements:
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heave objects weighing 5 lbs. to 30lbs
Ability to read fine print
Ability to interact with customers in an open face-to-face work environment
Ability to use fax, telephone system, copier and other communication tools
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Hartford, Connecticut, United States of America

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