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Retail Bank Teller Jobs in Springfield, MA (NOW HIRING)

Westfield Bank

Float Senior Teller I (FT)

Westfield, MA · On-site

AVP, Retail Banking Staffing Manager Amount of Travel Required: Some Travel Positions Supervised: Tellers (in Head Tellers absence) POSITION SUMMARY Assists the Head Teller in supervising the Teller ...

Ion Bank

Teller - Part Time 28

South Windsor, CT · On-site

$15.50 - $19.50/hr

... daily retail banking functions accurately and efficiently. Possess a working knowledge of bank ... As a Teller you are responsible for: Provide friendly, personalized service to Bank customers ...

Berkshire Bank

Teller

South Hadley, MA · On-site

$20 - $24.91/hr

Retail Banking Department: Various - Branch Network Reports to: Branch Manager Status: Non-Exempt ... The Teller position serves as the main point of contact for customers, processing financial ...

Berkshire Bank

Teller

Southwick, MA · On-site

$20 - $24.91/hr

Retail Banking Department: Various - Branch Network Reports to: Branch Manager Status: Non-Exempt ... The Teller position serves as the main point of contact for customers, processing financial ...

Ion Bank

Teller - Part Time 28

South Windsor, CT · On-site

$15.50 - $19.50/hr

... daily retail banking functions accurately and efficiently. Possess a working knowledge of bank ... As a Teller you are responsible for: Provide friendly, personalized service to Bank customers ...

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All JobsRetail Bank Teller JobsRetail Bank Teller Jobs in Springfield, MA

Retail Bank Teller information

See Springfield, MA salary details

$11

$17

$23

How much do retail bank teller jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for retail bank teller in Springfield, MA is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What is a retail bank teller?

Retail bank tellers are front-line employees at banks who assist customers with routine financial transactions such as deposits, withdrawals, check cashing, and account inquiries. They play a key role in providing customer service, handling cash, and ensuring the accuracy of each transaction. Bank tellers may also answer customer questions about products and services, help with account openings, and refer clients to other bank staff for specialized needs. This position requires attention to detail, strong communication skills, and the ability to handle confidential information securely.

What are the key skills and qualifications needed to thrive as a retail bank teller?

To thrive as a Retail Bank Teller, you need strong numeracy, attention to detail, cash-handling skills, and typically a high school diploma or equivalent. Familiarity with banking software, point-of-sale (POS) systems, and compliance protocols is essential. Outstanding customer service, communication, and problem-solving abilities help build trust and resolve client issues effectively. These skills are vital for ensuring accurate transactions, maintaining security, and providing a positive customer experience in a financial institution.

What are some common challenges faced by retail bank tellers, and how can they be managed effectively?

Retail Bank Tellers often encounter challenges such as managing high transaction volumes during peak hours, handling difficult customer interactions, and ensuring accuracy under pressure. Effective time management, attention to detail, and strong communication skills are essential for success. Many banks provide training and support systems to help tellers navigate these situations, and teamwork with colleagues can also make a significant difference in managing busy periods and resolving customer concerns.

What is the difference between Retail Bank Teller vs Customer Service Representative?

AspectRetail Bank TellerCustomer Service Representative
CredentialsHigh school diploma or equivalent; some banks may require certificationHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentBank branches, handling cash and transactionsCall centers, retail stores, or service desks, handling inquiries and support
Employer & IndustryFinancial institutions, retail bankingVarious industries including retail, telecommunications, and banking
Common Search & ComparisonYesYes

The main difference between a Retail Bank Teller and a Customer Service Representative lies in their work environment and primary duties. Tellers focus on in-branch cash transactions and banking services, while Customer Service Representatives handle customer inquiries and support across various industries. Both roles require similar educational backgrounds but serve different customer interaction functions.

Is it hard to be hired as a retail bank teller?

Getting hired as a retail bank teller typically requires a high school diploma or equivalent, good customer service skills, and basic math proficiency. Competition can vary by location and bank size, but having relevant experience or certifications can improve chances of employment.

What are popular job titles related to Retail Bank Teller jobs in Springfield, MA?

For Retail Bank Teller jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Retail Bank Teller jobs in Springfield, MA look for?

The top searched job categories for Retail Bank Teller jobs in Springfield, MA are:

Retail Bank Teller jobs near you

Senior Teller I (FT) - Granby Branch

Westfield Bank

Granby, CT

$20.03 - $30.42/hr

Full-time

Posted 19 days ago

Job description

Position: Senior Teller I

Department: Retail Banking

Job Status: Full-Time

FLSA Status: Non-Exempt

Grade: 6

Reports to: Branch Manager

Amount of Travel Required: Some Travel

Positions Supervised: Tellers (in Head Tellers absence)

POSITION SUMMARY

Assists the Head Teller in supervising the Teller line. A level 1 branch is based on Teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits and Business Deposit Volumes. Processes various transactions to provide prompt and quality service to present and potential customers.

ESSENTIAL FUNCTIONS

  • Adheres to established Westfield Bank customer service standards.
  • Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
  • Provides information regarding bank products to all potential customers both retail and commercial.
  • Assists in supervising the teller line by:
    • Allocating and coordinating the workflow in the absence of the Head Teller.
    • Guiding and advising subordinates in the more complex phases of their work.
    • Training new employees.
  • Proves cash drawer at end of day.
  • Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
  • Balances ATM, maintains security of cash vault and performs semi-annual cash audits in absence of the Head Teller.
  • Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
  • Must adhere to all bank and regulatory policies and procedures specific to position. Assumes additional responsibilities as requested.

POSITION QUALIFICATIONS

Competencies

  • Adaptability/Flexibility
  • Customer Relations
  • Decision Making/Judgment
  • Job Knowledge
  • Quality

Education/Experience/Skills

  • High School Diploma or GED required.
  • Minimum of 6 months of previous cash handling and customer service experience preferred.

PHYSICAL DEMANDS

Physical Demands

Stand: F (Frequently)

Walk: F (Frequently)

Sit: O (Occasionally)

Handling / Fingering: C (Constantly)

Reach Outward: F (Frequently)

Reach Above Shoulder: O (Occasionally)

Climb: O (Occasionally)

Crawl: N (Not Applicable)

Squat or Kneel: F (Frequently)

Bend: F (Frequently)

Lift/Carry

10 lbs or less: F (Frequently)

11-20 lbs: F (Frequently)

21-50 lbs: O (Occasionally)

51-100 lbs: N (Not Applicable)

Over 100 lbs: N (Not Applicable)

Push/Pull

12 lbs or less: O (Occasionally)

13-25 lbs: O (Occasionally)

26-40 lbs: O (Occasionally)

41-100 lbs: O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.


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