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Bank Teller Jobs in Springfield, MA (NOW HIRING)

COCC

Bank Teller

Wilbraham, MA

$17 - $20/hr

Looking for an opportunity to start a career in banking? My client, an established credit union in the Springfield, MA area, is seeking a friendly, dependable, and service focused Teller to join ...

Robert Half

Banking Assistant

Ludlow, MA · On-site

$18 - $19/hr

Previous experience as a Bank Teller or in a similar banking role required * Strong cash handling and balancing experience * Knowledge of banking procedures, regulations, and customer service best ...

Ion Bank

Teller - Part Time 28

South Windsor, CT

$15.50 - $19.50/hr

At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime ... As a Teller you are responsible for: Provide friendly, personalized service to Bank customers ...

Berkshire Bank

Teller

South Hadley, MA · On-site

$20 - $24.91/hr

Retail Banking Department: Various - Branch Network Reports to: Branch Manager Status: Non-Exempt ... The Teller position serves as the main point of contact for customers, processing financial ...

Ion Bank

Teller - Part Time 28

South Windsor, CT · On-site

$15.50 - $19.50/hr

At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime ... As a Teller you are responsible for: Provide friendly, personalized service to Bank customers ...

TD Bank Group

Teller II - Glastonbury, CT

Glastonbury, CT · On-site

$21.50 - $26.75/hr

Personal & Commercial Banking The Teller II works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy ...

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All JobsBank Teller JobsBank Teller Jobs in Springfield, MA

Bank Teller information

See Springfield, MA salary details

$11

$17

$23

How much do bank teller jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for bank teller in Springfield, MA is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What qualifications do I need to become a bank teller?

To become a bank teller, candidates typically need a high school diploma or equivalent. Strong math, communication, and customer service skills are essential, and some employers prefer previous cash handling or retail experience. Certification is not usually required but can enhance job prospects.

What are the key skills and qualifications needed to thrive as a bank teller, and why are they important?

To thrive as a Bank Teller, you need strong numerical aptitude, attention to detail, and a high school diploma or equivalent, with some positions preferring prior cash-handling or customer service experience. Familiarity with banking software, cash drawers, and point-of-sale systems is essential for daily operations. Excellent communication, problem-solving abilities, and professionalism help build trust and resolve customer issues effectively. These skills are crucial for ensuring accurate transactions, preventing fraud, and maintaining positive customer relationships.

What does a bank teller do?

Bank tellers are responsible for handling customer financial transactions like deposits, withdrawals, transfers, money orders, and checking. They are the face of customer service for a bank and must know the bank’s systems and policies. They work at the teller station and deal directly with customers, handling cash and checks and completing banking transactions. Since bank tellers handle most transactions, they are often the first to notice and stop frauds like counterfeit money or identity theft. A bank teller may count cash, answer phones, file deposit slips and paperwork, manage ATM deposits, collect payments, provide balances and account information, resolve customer issues, and balance the vault and cash drawers at the end of the day.

Is it hard to be hired as a bank teller?

Getting hired as a bank teller typically requires a high school diploma or equivalent, good customer service skills, and basic math knowledge. Competition can vary depending on location and bank size, but having relevant experience or certifications can improve chances of employment.

What qualifications do I need for a bank teller?

Bank tellers typically need a high school diploma or equivalent and strong math, communication, and customer service skills. Some employers prefer candidates with previous cash handling experience or familiarity with banking software; additional certifications are not usually required but can be beneficial.

What does a bank teller at a bank do?

A bank teller is responsible for handling customer transactions such as deposits, withdrawals, cashing checks, and providing account information. They also assist with opening new accounts, promote bank services, and ensure accurate record-keeping using cash registers and computer systems. Strong communication skills and attention to detail are essential for this role.

What is the difference between Bank Teller vs Customer Service Representative?

AspectBank TellerCustomer Service Representative
Required CredentialsHigh school diploma; some banks may require certificationHigh school diploma; customer service training often provided
Work EnvironmentBank branch, handling cash and transactionsCall centers, retail stores, or service desks
Employer & Industry UsageFinancial institutions, retail bankingVarious industries including retail, telecom, and banking
Common Search & ComparisonYesYes

While both roles involve customer interaction, a Bank Teller primarily handles cash transactions and banking services within a bank branch, whereas a Customer Service Representative may work in various industries, focusing on assisting customers with inquiries, account issues, or product information. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are common challenges faced by bank tellers, and how can new hires effectively manage them?

Bank tellers often face challenges such as handling high volumes of transactions during busy periods, maintaining accuracy under pressure, and dealing with difficult or frustrated customers. New hires can manage these challenges by developing strong attention to detail, practicing excellent communication skills, and staying organized throughout their shifts. Regular training and support from experienced team members also help new tellers build confidence and improve their problem-solving abilities.
More about Bank Teller jobs
What are the most commonly searched types of Bank Teller jobs in Springfield, MA? The most popular types of Bank Teller jobs in Springfield, MA are:
What are popular job titles related to Bank Teller jobs in Springfield, MA? For Bank Teller jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Bank Teller jobs in Springfield, MA look for? The top searched job categories for Bank Teller jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Bank Teller jobs? Cities near Springfield, MA with the most Bank Teller job openings:
Bank Teller jobs near you
Infographic showing various Bank Teller job openings in Springfield, MA as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $36,224 per year, or $17.4 per hour.

Bank Teller

Webster First Federal Credit Union

Spencer, MA

$19 - $21/hr

Full-time

Posted 23 days ago

Job description

Job Title: Member Service Associate - Bank Teller
Location: 118 West Main Street Spencer, Massachusetts 01562 (onsite)
Schedule: Scheduled shifts Monday-Saturday to support branch hours
Reports to: Branch Manager

About Webster First Federal Credit Union

Established in 1928 and driven by a goal to make life more comfortable for our community, Webster First Federal Credit Union has grown to an over one-billion-dollar financial institution, serving over 90,000 members across our banking and lending services. Our mission is to leverage who we are as a credit union to empower our members to live their best financial lives. We focus on members, not profits, and our values of strength, exceptional service, and “New England authenticity” are at the heart of everything we do.

We can’t do it without an exceptional workforce! With approximately 250 employees spread across 15 locations in Massachusetts, Webster First Federal Credit Union is committed to empowering a diverse and inclusive workforce that is representative of the community we serve. Our members come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.

Summary:
Under the direction of branch management, the Member Service Associate is responsible for delivering exceptional member experience. The Member Service Associate will complete tasks including, but not limited to, sales and service activities, maintaining and balancing teller cash drawers, and processing transactions efficiently, professionally, and accurately. The Member Service Associate will uphold the credit union’s quality standards and provide exceptional member service by identifying member needs, promoting credit union products and services, and supporting efforts for proactive activities that develop new business. The Member Service Associate will make sound decisions on the teller line that uphold WFFCU values and service expectations, and will adhere to all established policies, procedures, and compliance regulations.
This is a full-time, fully benefitted, hourly position of up to 37.5 hours per week, with occasional overtime offered.
Essential Duties and Responsibilities:
  1. Assist with day-to-day branch operating policies, procedures, opening and closing, balancing drawers, and assisting members.
  2. Work as a teller on the frontline, assisting members with various account-related requests and services, such as opening accounts, wire transfers, savings bonds, foreign currency, stop payments, checks, inquiries about deposit products and service charges, ATM/debit cards, ATM proving, applications, usage, and limits, account transactions and updates, third party check verifications, notary public services, maintaining a cash drawer.
  3. Project a positive and professional attitude and maintain a neat and orderly work area at all times; address and/or escalate any member complaints as appropriate efficiently and knowledgeably and in adherence with WFFCU Member Service Standards and Telephone Etiquette Standards.
  4. Answer member inquiries regarding interest rates, service charges, and account histories, and ask discovery questions to cross-sell credit union products and services while complying with disclosure requirements, regulations, and consumer privacy policies.
  5. Scan and verify branch checks through Check 21 system.
  6. Escort appropriate WFFCU personnel into the vault and maintain dual controls for safe access including opening, setting timers, and closing the safe deposit vault (where applicable).
  7. Research and resolve member issues, acting as the liaison between other WFFCU departments.
  8. Research member questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of necessary documents and affidavits.
  9. Promote overall BSA compliance by adhering to all BSA and OFAC regulations specific to job function and by assisting the BSA Department as necessary with any departmental function-specific items.
  10. Actively promote the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations. Training will be completed at least annually for information security topics, BSA, and GLBA; annual BSA training will be position specific. Annual training will also include courses on any of the following regulations as they relate to the position described herein: SAFE Act, regulations B, C, D, E CC, DD, and Z, as well as any training deemed necessary to promote adherence to applicable regulatory requirements.
  11. Perform other job-related duties as assigned.
Qualifications/Requirements:
  1. High school diploma or equivalent, required; college degree or certification in a relevant field, preferred.
  2. Minimum of three years of experience in a customer service role; bank/credit union experience is preferred.
  3. Ability to complete simple math transactions, including addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals.
  4. Ability to read, analyze, and interpret written and oral instruction.
  5. Ability to speak, read, and write English fluently, required - bilingual candidates are a plus.
  6. Ability to obtain and maintain Notary Public status, as requested.
  7. Excellent communication skills - ability to present information and respond to questions from members of management and credit union members professionally.
  8. Pleasant demeanor - ability to deliver exceptional member service externally and internally, and to work cooperatively with a diverse pool of colleagues and members.
  9. Ability to define problems, collect data, establish facts, and draw valid conclusions, and exercise good judgment, knowing when to pull in a supervisor for assistance.
  10. Proficient in computer / software programs, including Microsoft Office.
  11. Ability to appear for work, consistently, reliably, and dependably, as scheduled.
Physical Demands amp; Work Environment:
This role primarily takes place in a professional office environment and involves sedentary work, at a desk or teller station, using a computer, and engaging in phone or video conversations. The noise level is generally moderate. Employees may need to sit or stand for extended periods, move about the office, and occasionally lift, push, pull, or carry items up to 20 pounds. Some repetitive motion including movements (motions) of the wrists, hands, and/or fingers. Employees are required to have visual acuity to perform activities such as transcribing, viewing and using a computer, and reading documents, as well as the ability to communicate verbally with colleagues, supervisors, members, and visitors. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Pay Range: Salary Band 1, $19 - $21 / hour
Note: This range reflects the full salary band for positions at this level. Individual compensation is determined based on experience, skills, and internal equity.

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