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Virtual Bank Jobs in Springfield, MA (NOW HIRING)

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Accounting Specialist

Hartford, CT · On-site

$45K - $52K/yr

Accounts Receivable: o Record weekly receipts; o Make bank deposits and intra-bank transfers; o ... virtual) is expected Comfortable working in a sex positive environment where HIV/STIs, sexual ...

Aston Carter

Staff Accountant

Hartford, CT · On-site

$35/hr

Experience working with banking platforms such as PNC or similar systems is an advantage ... If interested please book a virtual meeting with me here: Job Type & Location This is a Contract ...

Aston Carter

Staff Accountant

West Hartford, CT · On-site

$35/hr

Experience working with banking platforms such as PNC or similar systems is an advantage ... If interested please book a virtual meeting with me here: Job Type & Location This is a Contract ...

Aston Carter

Administrative Support

Enfield, CT · On-site

$22.75/hr

... hospitality, banking, customer service, or administrative roles into a professional office ... If interested please book a virtual meeting with me here: Job Type & Location This is a Contract to ...

Aston Carter

Administrative Support

Enfield, CT · On-site

$22.75/hr

... hospitality, banking, customer service, or administrative roles into a professional office ... If interested please book a virtual meeting with me here: Job Type & Location This is a Contract to ...

Aston Carter

Customer Support

Enfield, CT · On-site

$22.75/hr

... hospitality, banking, customer service, or administrative roles into a professional office ... If interested please book a virtual meeting with me here: Job Type & Location This is a Contract to ...

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Global Partners

Assistant Store Manager

Andover, CT · On-site

$20 - $23/hr

Perform banking, invoicing, payroll, and/or other administrative duties as requested, adhering to ... We conduct in-person and virtual interviews. Qualifications * Must be available to work flexible ...

Eliassen Group

Designer/Drafter

Bloomfield, CT · On-site

$37 - $42/hr

You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( noreply ... address, bank account, or check routing number) until you have worked with someone clearly ...

Eliassen Group

Designer/Drafter

Bloomfield, CT · On-site

$37 - $42/hr

You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ... Eliassen Group will never ask you for personal information (home address, bank account, or check ...

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All JobsBank JobsVirtual Bank JobsVirtual Bank Jobs in Springfield, MA

Virtual Bank information

See Springfield, MA salary details

$11

$24

$33

How much do virtual bank jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual bank in Springfield, MA is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.31 per hour, depending on experience, location, and employer.

What is a virtual bank?

A Virtual Bank job involves working for a digital-only financial institution that operates without physical branches. Employees typically handle customer service, account management, fraud prevention, and financial advising through online platforms, phone calls, or chat support. Roles can vary from customer support representatives to compliance officers and software developers. These positions often require strong communication skills, financial knowledge, and proficiency with digital banking tools. Many Virtual Bank jobs offer remote work opportunities, making them accessible to candidates in various locations.

What are the typical daily responsibilities for employees working at a virtual bank?

At a Virtual Bank, daily responsibilities often include assisting customers via digital channels, processing online transactions, managing account inquiries, and addressing technical or financial questions. Employees may also monitor for fraudulent activity, ensure regulatory compliance, and help implement new digital banking features. Collaboration often occurs virtually with team members from IT, compliance, and customer service to maintain smooth operations. Adapting quickly to new technologies and maintaining a high level of digital security awareness are also regular parts of the role. This dynamic work environment offers opportunities to learn cutting-edge banking tools and interact with clients in innovative ways.

What are the key skills and qualifications needed to thrive in the virtual bank position, and why are they important?

To thrive in a Virtual Bank, professionals need a robust understanding of financial services, digital banking operations, and customer relationship management, often supported by degrees in finance, business, or related fields. Familiarity with online banking platforms, cybersecurity protocols, and digital transaction systems is typically required, and certifications like Certified Digital Banker (CDB) can be advantageous. Excellent communication, problem-solving, and adaptability to fast-evolving technology are valuable soft skills in this environment. These competencies enable employees to deliver secure, efficient, and customer-focused banking services in an online setting.

What does a virtual bank do?

A virtual bank is a financial institution that operates entirely online without physical branches. It provides banking services such as account management, deposits, withdrawals, loans, and payments through digital platforms, often using secure apps and websites. Virtual bank employees may handle customer support, fraud prevention, and digital transactions, requiring skills in financial technology and cybersecurity.

What are the most commonly searched types of Bank jobs in Springfield, MA?

The most popular types of Bank jobs in Springfield, MA are:

What are popular job titles related to Virtual Bank jobs in Springfield, MA?

For Virtual Bank jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Virtual Bank jobs in Springfield, MA look for?

The top searched job categories for Virtual Bank jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Virtual Bank jobs?

Cities near Springfield, MA with the most Virtual Bank job openings:

Virtual Bank jobs near you
Infographic showing various Virtual Bank job openings in Springfield, MA as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $50,571 per year, or $24.3 per hour.

Bilingual Video Banker Solution Specialist

PeoplesBank

Holyoke, MA • On-site

$22 - $23/hr

Full-time

Re-posted 24 days ago

Job description

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! 

Summary: 

Join our team as a Video Banker Solution Specialist! In this role you will assist customers and process transactions via video, through our call center and Interactive Teller Machines. Build rapport, provide exceptional service, handle basic transactions, and address inquiries professionally. Flexibility to work weekends and evenings is required. This role is onsite at our corporate headquarters in Holyoke, MA. 

Essential Duties and Responsibilities: 

  • Facilitate routine transactions (e.g., cashing checks, deposits/withdrawals, transfers, loan payments) via virtual technology.
  • Accept video transaction sessions and respond to customer requests.
  • Manage incoming calls and online banking requests, resolving queries as needed.
  • Maintain strong knowledge of bank products, services, procedures, and fees.
  • Assist customers with inquiries and escalate issues when necessary.
  • Complete required forms and perform account maintenance procedures.
  • Handle written correspondence with customers accurately and timely.
  • Protect privacy and customer confidentiality.
  • Perform transactions using Video Banking technology within established limits.
  • Complete yearly compliance training and adhere to regulations.
  • Act as an intermediary for departments without customer contact.
  • Follow up with customer inquiries via letters, brochures, and emails.
  • Direct calls to appropriate bank departments and associates.
  • Other duties as required. 

Education and Experience Required:  

  • High School diploma 
  • Minimum 1 year of experience with customer service and handling difficult situations
  • Experience in a call center and/or banking is highly desired.

Skills Required: 

  • Excellent communication skills, including active listening
  • Detail-oriented and able to assist customers through the ITM process
  • Ability to analyze and resolve customer inquiries
  • Professional appearance and behavior, comfortable on camera
  • Flexibility to work weekends and evenings
  • Strong time management skills and ability to work independently and as a team
  • Quick learner of evolving technologies to service customers
  • Ability to communicate effectively in Spanish 

Computer / Technical Skills:  

  • Proficient with MS 365 and various electronic delivery channels
  • Knowledge of internet, mobile banking, and other technologies

Work Environment and Physical Demands:  

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel. 

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