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Bank Assistant Jobs in Springfield, MA (NOW HIRING)

Savers Bank

Senior Universal Banker

Sturbridge, MA

$20.50 - $25/hr

This full-time, non-exempt position reports to the Assistant Branch Manager. Key Responsibilities ... Actively promote and cross-sell bank products and services to deepen customer relationships. Track ...

Savers Bank

Senior Universal Banker

Sturbridge, MA · On-site

$20.50 - $25/hr

This full-time, non-exempt position reports to the Assistant Branch Manager. Key Responsibilities ... Community Engagement & CRA Participation • Support the bank's commitment to community involvement ...

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Bank Assistant information

See Springfield, MA salary details

$20.8K

$53.5K

$104.3K

How much do bank assistant jobs pay per year?

As of May 30, 2026, the average yearly pay for bank assistant in Springfield, MA is $53,531.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,431.00 and $58,758.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Bank Assistant, and why are they important?

To thrive as a Bank Assistant, you need strong numeracy, attention to detail, and customer service skills, usually supported by a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and Microsoft Office tools is typically required. Excellent communication, problem-solving abilities, and a professional demeanor help you stand out in this role. These skills ensure accurate transactions, regulatory compliance, and positive client experiences, which are crucial for a bank's reputation and operations.

What are some typical challenges Bank Assistants face when interacting with customers, and how can they handle them effectively?

Bank Assistants often encounter situations where customers may be frustrated due to account issues or delays. Handling these challenges requires patience, active listening, and clear communication. By remaining calm, empathizing with the customer’s concerns, and efficiently directing them to the appropriate services or solutions, Bank Assistants can resolve issues professionally and maintain positive relationships. Regular training in customer service and staying informed about banking procedures also helps in managing such interactions smoothly.

What are Bank Assistants?

Bank Assistants are frontline staff members in banks who help customers with various banking services, such as processing deposits and withdrawals, answering account-related questions, and providing information about financial products. They play a key role in ensuring smooth daily operations at a bank branch by assisting both customers and other staff. Bank Assistants also help maintain accurate records and may be responsible for basic administrative tasks. Their excellent customer service skills and attention to detail are essential for the efficient functioning of a bank.

Can I work at a bank with no experience?

Bank assistant roles often do not require prior experience, as employers may provide on-the-job training. Basic skills such as communication, customer service, and attention to detail are valuable, and some positions may require a high school diploma or equivalent. Entry-level positions are available for those new to the banking industry.

What is the difference between Bank Assistant vs Bank Teller?

AspectBank AssistantBank Teller
Primary RoleSupports banking operations, handles customer inquiries, assists with account managementProcesses transactions, deposits, withdrawals, and cash handling
Required SkillsCustomer service, basic banking knowledge, communication skillsCash handling, accuracy, customer service
CertificationsOften no formal certification required; some banks prefer basic banking coursesLikewise, minimal formal certification; on-the-job training common
Work EnvironmentBank branches, customer service desksBank counters, teller stations

Both roles are customer-facing positions within banks, focusing on banking operations and customer service. While a Bank Assistant provides broader support and administrative help, a Bank Teller primarily handles cash transactions. The skills and certifications required are similar, making them closely related roles within the banking industry.

What are the most commonly searched types of Bank jobs in Springfield, MA? The most popular types of Bank jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Bank Assistant jobs? Cities near Springfield, MA with the most Bank Assistant job openings:
Bank Assistant jobs near you
Infographic showing various Bank Assistant job openings in Springfield, MA as of May 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $53,531 per year, or $25.7 per hour.
Banking Center Relationship Banker 2

Banking Center Relationship Banker 2

Webster Bank

Hartford, CT • On-site

$21.50 - $26/hr

Part-time

Posted 15 days ago

Webster Bank rating

7.0

Company rating: 7.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

102nd of 141 rated banks

Job description

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
The Relationship Banker II role will provide services for Banking Center customers and assist the team in achievement of sales, service, and operation goals, based on Webster's Strategic Guidelines. The role will process all customer related financial transactions in accordance with the rules, regulations, and guidelines of the Bank. Additionally, this role uses excellent communication and active listening skills to learn about the customer's financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service as well as develop and maintain a strong partnership with various business segments through collaboration and communication. Ability to supervise and coach fellow relationship Bankers.
Schedule: Part time, 20 hours
What you will do
  • Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
  • Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
  • Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed.
  • Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center's growth and profitability objectives.
  • Expected to achieve/ exceed both individual and team goals in sales, service and operations.
  • Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
  • Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.

Skills and Abilities
  • Demonstrated success in leading, coaching, and motivating.
  • Working knowledge of all products and services
  • Keeps current with all systems used for branch transaction processing.
  • Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
  • Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays and extended hours. Travel may be required to alternate Banking Centers.

Education Qualifications
  • H.S. Diploma or General Education Degree (GED) required
  • Bachelor's Degree in Arts/Sciences (BA/BS) or degree preferred

Experience Qualifications
  • 3-4 years customer sales/service experience with 1-2 years supervisory. Needs-based banking sales experience preferred

The estimated salary range for this position is $21.50 to $26.00 USD an hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
#LI-JG1
Webster Financial Corporation and its subsidiaries ("Webster") are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.

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