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Bank Assistant Jobs in Springfield, MA (NOW HIRING)

New Valley Bank & Trust

Branch Supervisor

Springfield, MA · On-site

$23 - $31/hr

Supervision of Banking Specialists I & II and the daily running of the teller line. * Oversight of assigned branch operations in the absence of branch management. * Assist in the daily operations of ...

New

Berkshire Bank

Universal Banker

Springfield, MA · On-site

$20 - $27.13/hr

Educate and assist clients with digital banking services and recommend convenient banking options. * Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.

Berkshire Bank

Universal Banker

Ludlow, MA · On-site

$20 - $27.13/hr

Educate and assist clients with digital banking services and recommend convenient banking options. * Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.

Berkshire Bank

Universal Banker

Westfield, MA · On-site

$20 - $27.13/hr

Educate and assist clients with digital banking services and recommend convenient banking options. * Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.

New Valley Bank & Trust

Branch Supervisor

Springfield, MA · On-site

$23 - $31/hr

ESSENTIAL FUNCTIONS Supervision of Banking Specialists I & II and the daily running of the teller line. Oversight of assigned branch operations in the absence of branch management. Assist in the ...

New

Berkshire Bank

PT Universal Banker

Westfield, MA · On-site

$20 - $27.13/hr

Educate and assist clients with digital banking services and recommend convenient banking options. * Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.

Berkshire Bank

PT Universal Banker

Agawam, MA · On-site

$20 - $27.13/hr

Educate and assist clients with digital banking services and recommend convenient banking options. * Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.

Berkshire Bank

PT Universal Banker

Hebron, CT · On-site

$20 - $27.13/hr

Educate and assist clients with digital banking services and recommend convenient banking options. * Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.

Webster Bank

Region Relationship Banker 2

Bloomfield, CT

$21.50 - $26/hr

Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements * Assist with supervision of banking ...

Webster Bank

Region Relationship Banker 2

Bloomfield, CT · On-site

$21.50 - $26/hr

Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements * Assist with supervision of banking ...

M&T Bank

Universal Banker - Float

Vernon, CT · On-site

$20.55 - $34.25/hr

Follow the Bank's sales process and provide simplified, customer-focused advice and guidance ... Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA ...

M&T Bank

Universal Banker - Float

Vernon, CT · On-site

$18 - $22.50/hr

Follow the Bank's sales process and provide simplified, customer-focused advice and guidance ... Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA ...

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All JobsBank JobsBank Assistant JobsBank Assistant Jobs in Springfield, MA

Bank Assistant information

What does a bank assistant do?

A bank assistant supports banking operations by handling customer inquiries, processing transactions, and maintaining account records. They often assist with opening new accounts, verifying customer identities, and using banking software, requiring good communication skills and attention to detail.

What are the key skills and qualifications needed to thrive as a bank assistant, and why are they important?

To thrive as a Bank Assistant, you need strong numeracy, attention to detail, and customer service skills, usually supported by a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and Microsoft Office tools is typically required. Excellent communication, problem-solving abilities, and a professional demeanor help you stand out in this role. These skills ensure accurate transactions, regulatory compliance, and positive client experiences, which are crucial for a bank's reputation and operations.

What is a bank assistant?

Bank Assistants are frontline staff members in banks who help customers with various banking services, such as processing deposits and withdrawals, answering account-related questions, and providing information about financial products. They play a key role in ensuring smooth daily operations at a bank branch by assisting both customers and other staff. Bank Assistants also help maintain accurate records and may be responsible for basic administrative tasks. Their excellent customer service skills and attention to detail are essential for the efficient functioning of a bank.

What are some typical challenges bank assistants face when interacting with customers, and how can they handle them effectively?

Bank Assistants often encounter situations where customers may be frustrated due to account issues or delays. Handling these challenges requires patience, active listening, and clear communication. By remaining calm, empathizing with the customer’s concerns, and efficiently directing them to the appropriate services or solutions, Bank Assistants can resolve issues professionally and maintain positive relationships. Regular training in customer service and staying informed about banking procedures also helps in managing such interactions smoothly.

What is the difference between Bank Assistant vs Bank Teller?

AspectBank AssistantBank Teller
Primary RoleSupports banking operations, handles customer inquiries, assists with account managementProcesses transactions, deposits, withdrawals, and cash handling
Required SkillsCustomer service, basic banking knowledge, communication skillsCash handling, accuracy, customer service
CertificationsOften no formal certification required; some banks prefer basic banking coursesLikewise, minimal formal certification; on-the-job training common
Work EnvironmentBank branches, customer service desksBank counters, teller stations

Both roles are customer-facing positions within banks, focusing on banking operations and customer service. While a Bank Assistant provides broader support and administrative help, a Bank Teller primarily handles cash transactions. The skills and certifications required are similar, making them closely related roles within the banking industry.

How much do bank assistants make?

Bank assistants typically earn an average annual salary ranging from $25,000 to $40,000, depending on experience, location, and the size of the bank. Entry-level positions may start lower, while experienced assistants or those in larger banks can earn higher wages. Compensation often includes benefits such as health insurance and retirement plans.

What is the lowest position at a bank?

The lowest position at a bank is typically a teller or bank clerk, responsible for handling customer transactions and basic banking services. These roles often require minimal experience and serve as entry-level positions within the bank's hierarchy.
What are the most commonly searched types of Bank jobs in Springfield, MA? The most popular types of Bank jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Bank Assistant jobs? Cities near Springfield, MA with the most Bank Assistant job openings:
Bank Assistant jobs near you
Infographic showing various Bank Assistant job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Branch Supervisor

New Valley Bank & Trust

Springfield, MA • On-site

$23 - $31/hr

Full-time

Posted 3 days ago

New

Job description

What will you do?
The Branch Supervisor is responsible for supervising the Banking Specialist I & II's as well as the day to day operation of the teller line, including account overrides and opening/closing. Manage branch staffing levels and schedules in coordination with the Branch Manager to ensure coverage. Maintain customer relationships by performing efficient and accurate banking transactions; opening accounts as well as account and person maintenance.
ESSENTIAL FUNCTIONS
  • Supervision of Banking Specialists I & II and the daily running of the teller line.
  • Oversight of assigned branch operations in the absence of branch management.
  • Assist in the daily operations of the assigned branch including deposits, withdrawals and other financial interactions.
  • Assist staff members with complex transactions and the resolution of customer issues.
  • Engage customers while establishing deposit accounts, and accurately processes teller transactions and ancillary services.
  • Sell and cross sell bank products.
  • Collaborate with Banking Specialists I and II to assist in daily branch office activities including balancing and the auditing responsibilities of vaults and ATMs; comply with bank operations and security procedures by participating in dual control functions.
  • Oversee and assist in the training of new branch staff and development of current staff; cross train as needed.
  • Assist in the growth and management of the branch portfolios
  • Adhere to established New Valley Bank and Trust customer service standards.
  • Collaborate with other departments to ensure quality and efficiency of service.
  • Deliver a positive customer experience.
  • Perform other related duties as assigned.

Education
  • High school diploma or equivalent required.

Skills, Experience and Abilities
  • 3-5 Years of progressive retail banking knowledge and experience.
  • Supervisory or team lead experience preferred.
  • Cash handling and customer service experience in a financial institution
  • Experience in establishing deposit and loan accounts preferred.
  • Adaptability and Flexibility
  • Customer focus
  • Quality

Physical Requirements
  • Ability to stand or sit for extended periods
  • Ability to lift and transport bags of coin and currency to appropriate vaults and cash drawers

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