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Bank Call Center Representative Jobs (NOW HIRING)

Lose Design

Call Center Representative

Summerville, SC · On-site

$30.50/hr

About the job Call Center Representative We are looking for a Call Center Representative who will ... Holidays: 25 days + bank holidays. * Pension Scheme. * Paid Time Off (PTO). * 401(k) fixed ...

Lose Design

Call Center Representative

Florence, SC · On-site

$30.50/hr

About the job Call Center Representative We are looking for a Call Center Representative who will ... Holidays: 25 days + bank holidays. * Pension Scheme. * Paid Time Off (PTO). * 401(k) fixed ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...

Malone

Call Center Representative

Jeffersontown, KY · On-site

$19/hr

Inbound Call Center Representative Highlights: * Pay: $19.00 per hour * Employment Type: Project-Based (May-January) with potential for long-term employment * Schedule: 8 hour shift between the hours ...

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Representative This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 months of call center experience Call Center Rep requires: * Strong computer and phone skills.

Motor Works Auto

Call Center Representative

Waite Park, MN · On-site

$17 - $18/hr

Call Center Representative First Ring BDC in Waite Park, MN (an extension of Motor Works Auto Repair) is looking to hire a part-time Call Center Representative to join our team. Are you an excellent ...

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Bank Call Center Representative information

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How much do bank call center representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for bank call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by bank call center representatives and how are they typically addressed?

Bank Call Center Representatives often encounter high call volumes and must handle a variety of customer inquiries, from basic account questions to more complex issues like fraud or transaction disputes. Balancing efficiency with providing accurate and empathetic service can be challenging, especially during peak periods. Most banks support representatives with robust training, clear escalation procedures, and teamwork, allowing agents to collaborate or refer challenging cases to specialized departments. Regular feedback and coaching sessions also help representatives continuously improve their skills and manage stress effectively.

What are the key skills and qualifications needed to thrive as a bank call center representative, and why are they important?

To thrive as a Bank Call Center Representative, you need strong communication skills, basic banking knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and secure data handling tools is often required. Exceptional problem-solving abilities, patience, and the ability to remain calm under pressure help representatives provide excellent customer service. These skills and qualities are crucial for efficiently resolving customer inquiries, maintaining client satisfaction, and upholding the bank's reputation.

What is a bank call center representative?

Bank Call Center Representatives are customer service professionals who handle inquiries, transactions, and problem resolution for bank customers over the phone or through digital communication channels. They assist with tasks such as account information, transaction issues, card activations, and resolving complaints. These representatives are trained to follow banking regulations and provide accurate, timely assistance to ensure customer satisfaction. Their role is crucial in maintaining a positive relationship between the bank and its customers.
What cities are hiring for Bank Call Center Representative jobs? Cities with the most Bank Call Center Representative job openings:
What states have the most Bank Call Center Representative jobs? States with the most job openings for Bank Call Center Representative jobs include:
What job categories do people searching Bank Call Center Representative jobs look for? The top searched job categories for Bank Call Center Representative jobs are:
Bank Call Center Representative jobs near you
Infographic showing various Bank Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Lose Design

Summerville, SC • On-site

$30.50/hr

Other

Life, Retirement, PTO

Re-posted 12 days ago

Job description

About the job Call Center Representative
We are looking for a Call Center Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships.
The Role:
Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Call Center Representative to join the CSR Team.
Joining our team as a Call Center Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers.
Responsibilities:

  • Reply to incoming calls from customers including products and service questions and general information.
  • Refer to customer scripts when working through difficult situations.
  • Follow and where possible improve departmental processes and company service standards.
  • Ensure that all databases are kept up-to-date with progressing work and client details.
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
  • Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
  • Keep track of customer accounts and make updates with new account information as necessary.
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
  • All other duties and responsibilities as assigned.
Required Skills:
  • Excellent customer service skills and attitude.
  • Problem-solving skills.
  • Proficient with office equipment.
  • Attention to detail.
  • Excellent written and verbal skills.
  • Excellent interpersonal skills.
Qualifications:
  • Previous work in a customer-facing position.
  • High school diploma, G.E.D. or equivalent.
Requirements:
  • Knowledge of Office Suite preferred.
  • Self-motivated and team-orientated.
  • Previous customer service experience.
  • Must have access to reliable transportation.
  • Ability to work as a member of a team.
Benefits:
  • Competitive Pay.
  • $30.50 Hourly
  • Career Development.
  • Holidays: 25 days + bank holidays.
  • Pension Scheme.
  • Paid Time Off (PTO).
  • 401(k) fixed contribution.
  • Life Insurance.

About Lose Design:
At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.

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