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Call Center Tier 1 Jobs (NOW HIRING)

Silotech Group

Tier 1 Call Center Agent

San Antonio, TX

$13.75 - $18/hr

Silotech Group is seeking a Tier 1 Call Center Agent to join our high-impact team supporting the Air Force's Joint Cyber Command and Control (JCC2) program. This on-site role is essential to our ...

Maximus

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

General information Job Posting Title Tier 1 Call Center Agent Date Friday, May 29, 2026 City San Antonio State TX Country United States Working time Full-time Description & Requirements Maximus is ...

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening ...

PSI Services LLC

Call Center Manager

Henderson, NV

$70 - $80K/hr

About the Role The Call Center Manager is responsible for leading all aspects of Tier 1 and Tier 2 candidate support within the Henderson Call Center, with a primary focus on federal contract ...

New

Lancesoft - Viren

Be Seen First

Call Center Agent

Phoenix, AZ · On-site

$18 - $20/hr

We are seeking a customer-focused Call Center Representative to support inbound customer service ... Resolve Tier 1 customer inquiries and provide accurate information and guidance. * Review customer ...

Solvere One

Desktop Support Technician - Tier 1

Manhattan, NY · On-site

$22.25 - $28.25/hr

They are seeking a Desktop Support Technician - Tier 1 to provide onsite support, resolve Tier 1 ... call center environment; communicates solutions to end-users. • Provides one-on-one end-user ...

ITCON Services

Call Center Operator

Bethesda, MD

Ability to obtain and maintain a Tier 2 (Public Trust) clearance Preferred Qualifications * Telephony or switchboard experience * Experience in a medical or emergency call center environment

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How much do call center tier 1 jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for call center tier 1 in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Tier 1 vs Call Center Representative?

AspectCall Center Tier 1Call Center Representative
CredentialsHigh school diploma or equivalent; basic trainingHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, customer support centersCall centers, customer service departments
Employer & IndustryTelecom, tech, retail, financeTelecom, retail, healthcare, tech
Job RoleInitial contact, troubleshooting, data entryCustomer inquiries, issue resolution, product info

Call Center Tier 1 roles typically involve basic customer support and troubleshooting, serving as the first point of contact. Call Center Representatives perform similar duties but may have a broader scope of customer interaction and problem-solving. Both roles require similar credentials and work environments, but Tier 1 positions often focus on initial issue assessment.

What job makes $10,000 a month without a degree?

A Call Center Tier 1 representative typically does not earn $10,000 a month without significant experience or bonuses, as entry-level salaries are usually lower. High earnings in call center roles are often achieved through management, sales commissions, or specialized skills, but reaching $10,000 monthly without a degree is uncommon in this field. Most high-paying jobs with such income levels generally require advanced skills, certifications, or experience beyond entry-level positions.

How can I make 2000 dollars a week working from home?

A Call Center Tier 1 representative can potentially earn $2,000 a week by working full-time, often requiring excellent communication skills, a quiet environment, and familiarity with customer service software. Achieving this income may involve working additional hours, earning performance-based bonuses, or handling high-volume calls, but it depends on the company's pay structure and your experience.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than Tier 1 positions. These roles often require leadership skills, experience, and sometimes certifications, and they oversee multiple agents and operational processes.

What are some common challenges faced by Call Center Tier 1 agents, and how can they be managed effectively?

Call Center Tier 1 agents often encounter high call volumes, repetitive inquiries, and occasionally irate customers. Managing stress and maintaining a positive attitude are essential for long-term success in this role. Effective time management, active listening, and clear communication skills can help address these challenges. Many centers provide support such as regular training, access to knowledge bases, and escalation paths for complex issues, which help agents perform confidently and efficiently.

What are the key skills and qualifications needed to thrive as a Call Center Tier 1 agent, and why are they important?

To thrive as a Call Center Tier 1 agent, you need strong verbal communication, basic computer literacy, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing platforms is typically required. Outstanding listening skills, patience, and a calm demeanor help agents resolve customer issues efficiently and create a positive experience. These abilities are crucial for maintaining customer satisfaction and ensuring effective first-contact resolution in a high-volume support environment.

What are Call Center Tier 1 jobs?

Call Center Tier 1 jobs are entry-level positions responsible for handling the initial contact with customers, typically through phone calls, emails, or chat. Workers in these roles assist customers with common questions, basic troubleshooting, and general support needs. They gather information, resolve routine issues, and escalate more complex problems to higher-level support tiers when necessary. Tier 1 agents play a crucial role in ensuring customer satisfaction and efficient service delivery.

What is a Tier One job?

A Tier One job typically refers to entry-level positions within a company or industry, such as a Call Center Tier 1 agent, responsible for basic customer service and support tasks. These roles often require strong communication skills, basic technical knowledge, and may involve using customer relationship management (CRM) tools. They serve as the first point of contact for customers and can lead to higher-tier roles with more responsibilities.
More about Call Center Tier 1 jobs
What states have the most Call Center Tier 1 jobs? States with the most job openings for Call Center Tier 1 jobs include:
What job categories do people searching Call Center Tier 1 jobs look for? The top searched job categories for Call Center Tier 1 jobs are:
Call Center Tier 1 jobs near you
Tier 1 Call Center Agent

Tier 1 Call Center Agent

Silotech Group

San Antonio, TX

$13.75 - $18/hr

Other

Posted 8 days ago

Job description

Overview:
Silotech Group is seeking a Tier 1 Call Center Agent to join our high-impact team supporting the Air Force's Joint Cyber Command and Control (JCC2) program. This on-site role is essential to our mission of providing timely, effective, and courteous technical support across unclassified and classified network environments. The successful candidate will be the first point of contact for end users, handling inquiries via phone, email, and chat, and resolving or escalating issues using the government's ServiceNow ITSM platform.
Location:
  • San Antonio, TX (100% onsite)
Clearance Requirements:
  • Active TS/SCI clearance is required.
Essential Roles and Responsibilities:
As a Tier 1 Call Center Agent, you will provide direct end-user support for technical and access issues, ensuring a high standard of customer service and prompt problem resolution. Responsibilities include:
Key Responsibilities:
  • User Support & Issue Resolution: Handle inbound and outbound calls, emails, and chat support. Identify customer issues, provide first-contact resolution where possible, and escalate unresolved incidents in accordance with documented procedures.
  • Knowledge Base Use: Leverage knowledge articles and the Tier 0 self-service portal to assist users efficiently. Collaborate with other tiers to maintain and improve the knowledge base.
  • ServiceNow Ticketing: Log, manage, and close tickets accurately in the ServiceNow ITSM system. Ensure that each interaction is documented for historical and reporting purposes.
  • Escalation and Coordination: Assess the complexity of issues, route tickets to Tier 2 or higher as needed, and provide all necessary context to ensure seamless resolution.
  • Daily Operations Monitoring: Participate in daily status checks of applications and system availability across all enclaves (NIPR, SIPR, JWICS).
  • Outage Response: Participate in the recall schedule and support after-hours outages as required by program standards.
  • Collaboration: Work closely with infrastructure teams, application developers, cybersecurity staff, and government leads to ensure user satisfaction and system performance.
Qualifications
Education:
  • Associate degree in a relevant technical field or
  • At least 2 years of experience in a technical help desk or IT support role.
Experience:
  • Familiarity with IT Service Management tools such as ServiceNow, Jira Service Management, or BMC Remedy.
  • Basic understanding of general networking concepts, user account management, and common enterprise software.
Certifications:
  • IAT Level I Certification required (e.g., A+ CE, Network+ CE, or equivalent).
  • Must comply with DoD 8570.01-M for Information Assurance positions.
Preferred Skills
  • Strong attention to detail and problem-solving abilities.
  • Excellent technical documentation skills.
  • Ability to work effectively within Agile development environments.
Other Skills
  • Strong analytical and communication skills.
  • Commitment to delivering high-quality results on schedule.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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