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Call Center Tier 1 Jobs (NOW HIRING)

Maximus

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

General information Job Posting Title Tier 1 Call Center Agent Date Monday, June 29, 2026 City San Antonio State TX Country United States Working time Full-time Description & Requirements Maximus is ...

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening ...

Maximus, Inc.

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.75 - $18/hr

Description & Requirements Maximus is looking to hire a Tier 1 Call Center Agent. This position is onsite and requires an active TS/SCI clearance. Job-Specific Essential Duties and Responsibilities ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... The Supervisor focuses on real-time performance management of Tier 1 and Tier 2 client support ...

Maximus

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

Description & Requirements Maximus is looking to hire a Tier 1 Call Center Agent. This position is onsite and requires an active TS/SCI clearance. Job-Specific Essential Duties and Responsibilities:

Modaxo - Elovate

Call Center Supervisor

El Paso, TX

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... The Supervisor focuses on real-time performance management of Tier 1 and Tier 2 client support ...

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Call Center Tier 1 information

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How much do call center tier 1 jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for call center tier 1 in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Tier 1 vs Call Center Representative?

AspectCall Center Tier 1Call Center Representative
CredentialsHigh school diploma or equivalent; basic trainingHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, customer support centersCall centers, customer service departments
Employer & IndustryTelecom, tech, retail, financeTelecom, retail, healthcare, tech
Job RoleInitial contact, troubleshooting, data entryCustomer inquiries, issue resolution, product info

Call Center Tier 1 roles typically involve basic customer support and troubleshooting, serving as the first point of contact. Call Center Representatives perform similar duties but may have a broader scope of customer interaction and problem-solving. Both roles require similar credentials and work environments, but Tier 1 positions often focus on initial issue assessment.

What is a Tier 2 call center agent job description?

A Tier 2 call center agent handles more complex customer issues that cannot be resolved by Tier 1 agents. They require advanced product knowledge, troubleshooting skills, and often have access to specialized tools or systems to resolve escalated problems efficiently.

What jobs make $3,000 a day?

Jobs that can pay $3,000 a day typically include high-level roles such as specialized surgeons, top-tier corporate executives, successful entrepreneurs, or certain high-earning sales professionals. These positions often require advanced skills, extensive experience, or significant risk-taking and may involve variable income components like commissions or bonuses.

How can I make 2000 dollars a week working from home?

A Call Center Tier 1 representative can potentially earn $2,000 a week by working full-time, often requiring excellent communication skills, a quiet environment, and familiarity with customer service software. Achieving this income may involve working multiple shifts, earning performance-based bonuses, or handling high-volume calls, but it depends on the company's pay structure and your experience.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly more than entry-level positions. These roles often require leadership skills, experience, and sometimes certifications, and may include additional responsibilities like staff training and process improvement.

What are some common challenges faced by Call Center Tier 1 agents, and how can they be managed effectively?

Call Center Tier 1 agents often encounter high call volumes, repetitive inquiries, and occasionally irate customers. Managing stress and maintaining a positive attitude are essential for long-term success in this role. Effective time management, active listening, and clear communication skills can help address these challenges. Many centers provide support such as regular training, access to knowledge bases, and escalation paths for complex issues, which help agents perform confidently and efficiently.

What are the key skills and qualifications needed to thrive as a Call Center Tier 1 agent, and why are they important?

To thrive as a Call Center Tier 1 agent, you need strong verbal communication, basic computer literacy, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing platforms is typically required. Outstanding listening skills, patience, and a calm demeanor help agents resolve customer issues efficiently and create a positive experience. These abilities are crucial for maintaining customer satisfaction and ensuring effective first-contact resolution in a high-volume support environment.

What are Call Center Tier 1 jobs?

Call Center Tier 1 jobs are entry-level positions responsible for handling the initial contact with customers, typically through phone calls, emails, or chat. Workers in these roles assist customers with common questions, basic troubleshooting, and general support needs. They gather information, resolve routine issues, and escalate more complex problems to higher-level support tiers when necessary. Tier 1 agents play a crucial role in ensuring customer satisfaction and efficient service delivery.
More about Call Center Tier 1 jobs
What states have the most Call Center Tier 1 jobs? States with the most job openings for Call Center Tier 1 jobs include:
What job categories do people searching Call Center Tier 1 jobs look for? The top searched job categories for Call Center Tier 1 jobs are:
Call Center Tier 1 jobs near you
Infographic showing various Call Center Tier 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Tier 1 - 3rd Shift (Remote in Holland, OH)

Call Center Tier 1 - 3rd Shift (Remote in Holland, OH)

Velocity A Managed Services Company

Holland, OH • On-site

$14.50 - $18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Velocity is seeking a 3rd Shift - Call Center Tier 1. The 3rd Shift – Call Center Tier 1 is responsible for providing baseline overnight Tier 1 support for incoming layer 1 interactions in the call center. The ideal candidate will be an excellent communicator with the ability to remain calm and composed in challenging situations and take appropriate actions with little supervision while handling entry level, inbound, Tier 1 calls and overnight ticket monitoring. Candidates must also be adaptable in handling a variety of tasks, be self-motivated and able to manage T1 workflow with little oversight and supervision. This role will provide training both in-person and remotely as the need arises.
Must be able to work one weekend day each week and the following hours:
11:30pm-8am, Off Fri, Sat
Primary Duties and Responsibilities:
  • Answer inbound customer calls in a prompt and professional manner.
  • Analyze problems with customer equipment in a very rapid manner.
  • Analyze tickets and follow protocol to determine next steps including immediate outreach and/or escalation.
  • Correctly escalate tickets to appropriate team(s) to resolve issue.
  • Create or update tickets for every interaction received ensuring that tickets are updated properly with proper notes throughout the interaction.
  • Analyze problems with customer equipment in a very rapid manner.
  • Correctly escalate tickets to appropriate team(s) to resolve issues.
  • Provide accurate and timely notes of all procedures performed while attempting to resolve the issue.
  • Perform other chat functions and/or duties as assigned.
Skills and Abilities:
  • Provide excellent communication.
  • Remain calm and composed in challenging situations.
  • Provide outstanding customer service with a focus on empathy, compassion, and service orientation.
  • Take appropriate actions with little to no supervision.
  • Have a passion for providing solutions to customers.
  • Consider yourself well organized.
  • Have excellent telephone etiquette and communication skills.
  • Have experience with Microsoft Office software.
  • Detail oriented with the ability to follow ticket protocol.
  • Can multitask.
Qualifications, Experience and Education:
  • Obtained a High school diploma or GED.
  • Have a passion for providing solutions to customers.
  • Consider yourself well organized.
  • Have excellent telephone etiquette and communication skills.
  • Have experience with Microsoft Office software.
  • Are able to multitask.
Why you’ll love working at Velocity
We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values – Collaborative and Strong at the Core
  • Customer-obsessed
  • One team
  • Do the right thing
  • Let’s go!
Our Benefits
  • Medical, Dental, Vision
  • PTO amp; Paid Holidays
  • Paid Parental Leave
  • 401K – with Employer Match
  • Company provided Life Insurance, Short/Long-Term Disability
  • Supplemental Benefits Available
About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/.
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.

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