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Call Center Tier 1 Jobs (NOW HIRING)

Varite

Call Center Representative

Lewisburg, TN · On-site

$14.75 - $18.25/hr

Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives * Agents are ... Familiarity with SAP and Call Center, and Sales Force a plus The ideal candidate will be a high ...

New

Butler America

CSR / Call Center Rep

Lewisburg, TN · On-site

$15 - $17/hr

CSR / Call Center Rep Location: Lewisburg, TN (37091) Job ID: #73121 Pay Range: $15-17 Schedule ... Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives * Agents are ...

New

THE ONE GROUP Denver

Call Center Agent

Denver, CO · On-site

$20 - $21/hr

Employees working 7 PM or later will earn an extra $1 per hour. * Saturdays & Sundays: Employees ... If you thrive in fast-paced, high-pressure environments and enjoy providing top-tier hospitality ...

ActioNet

Call Center Manager

Washington, DC · On-site

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet

Call Center Manager

Washington, DC

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet

Call Center Manager

Washington, DC

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet

Call Center Manager

Washington, DC · On-site

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet

Call Center Manager

Washington, DC · On-site

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

Phoenix Data Corporation

Call Center Representative

$18 - $19.50/hr

Position Summary This is a Tier 1 Customer Experience Representative position and IS NOT an intake ... center environment where handling telephone interactions through a call queue was a primary ...

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Call Center Tier 1 information

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$10

$17

$25

How much do call center tier 1 jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call center tier 1 in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center tier 1?

Call Center Tier 1 jobs are entry-level positions responsible for handling the initial contact with customers, typically through phone calls, emails, or chat. Workers in these roles assist customers with common questions, basic troubleshooting, and general support needs. They gather information, resolve routine issues, and escalate more complex problems to higher-level support tiers when necessary. Tier 1 agents play a crucial role in ensuring customer satisfaction and efficient service delivery.

What are the key skills and qualifications needed to thrive as a call center tier 1 agent?

To thrive as a Call Center Tier 1 agent, you need strong verbal communication, basic computer literacy, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing platforms is typically required. Outstanding listening skills, patience, and a calm demeanor help agents resolve customer issues efficiently and create a positive experience. These abilities are crucial for maintaining customer satisfaction and ensuring effective first-contact resolution in a high-volume support environment.

What are some common challenges faced by call center tier 1 agents, and how can they be managed effectively?

Call Center Tier 1 agents often encounter high call volumes, repetitive inquiries, and occasionally irate customers. Managing stress and maintaining a positive attitude are essential for long-term success in this role. Effective time management, active listening, and clear communication skills can help address these challenges. Many centers provide support such as regular training, access to knowledge bases, and escalation paths for complex issues, which help agents perform confidently and efficiently.

What is the difference between Call Center Tier 1 vs Call Center Representative?

AspectCall Center Tier 1Call Center Representative
CredentialsHigh school diploma or equivalent; basic trainingHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, customer support centersCall centers, customer service departments
Employer & IndustryTelecom, tech, retail, financeTelecom, retail, healthcare, tech
Job RoleInitial contact, troubleshooting, data entryCustomer inquiries, issue resolution, product info

Call Center Tier 1 roles typically involve basic customer support and troubleshooting, serving as the first point of contact. Call Center Representatives perform similar duties but may have a broader scope of customer interaction and problem-solving. Both roles require similar credentials and work environments, but Tier 1 positions often focus on initial issue assessment.

More about Call Center Tier 1 jobs

What job categories do people searching Call Center Tier 1 jobs look for?

The top searched job categories for Call Center Tier 1 jobs are:

Call Center Tier 1 jobs near you
Infographic showing various Call Center Tier 1 job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Varite

Lewisburg, TN • On-site

$14.75 - $18.25/hr

Other

Posted 2 days ago

New

Job description

Duration: 24 Months
Summary:
We are Customer Service for Client's ICP family of brands. We serve all North America, including Canada. Our customer base are distributors of our equipment.
Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.
What we help them with:
  • Dealer referrals to distributors
  • Provide customers with order information, assistance
  • Product support: Parts and Equipment
  • Transactional: Orders, Claims and Invoicing
  • Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
  • Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives
  • Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2.
    Specific Responsibilities for this position may include:
  • Answer incoming calls and respond to customers emails
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Entering accurate ordering information into a company system.
  • Comfortable working in fast-paced environments
  • Strong time management and organizational skills
  • Proficiency in Microsoft Office Products (Excel, Word)
  • Familiarity with SAP and Call Center, and Sales Force a plus

The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.
Successful candidates will have:
  • Ability to analyze unlike information and draw conclusions/recommendations
  • Strong verbal, written and inter-personal communication skills
  • Proficiency in MS Office tools
  • High degree of self-motivation to address and improve business needs.
  • Sense of urgency, self-initiative, commitment and sense of ownership is a must.
  • Superior follow-up and follow-through skills
  • Highly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals.

Minimum Requirements:
  • High School Diploma required
  • Agents must type 60+ WPM
  • Excellent customer service skills
  • Strong written and oral communication skills
  • Experience in Microsoft Office

Preferred Requirements:
  • Associate degree (AA, AS, or equivalent two-year post-secondary education).
  • Minimum of two (2) years of relevant customer service or call center experience.
  • Familiarity with SAP and Salesforce.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
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