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Call Center Tier 1 Jobs (NOW HIRING)

ActioNet

Call Center Manager

Washington, DC

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet

Call Center Manager

Washington, DC · On-site

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet

Call Center Manager

Washington, DC

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet

Call Center Manager

Washington, DC · On-site

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ScaleHouse Talent

Call Center Representative

Bothell, WA

$150K - $200K/yr

Must be available to work at least one weekend day per week Who Is ScaleHouse Talent? We are the ... We work exclusively with brands that offer stability, growth, and top-tier compensation. When you ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ · On-site

$18 - $22/hr

... one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT ... Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier III: No Call Center and no ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO

$15.50 - $20.25/hr

Employees working 7 PM or later will earn an extra $1 per hour. * Saturdays & Sundays: Employees ... If you thrive in fast-paced, high-pressure environments and enjoy providing top-tier hospitality ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Provide one-to-one telephone contact with consumers and providers. Assist with password resets. Accurately respond to incoming calls received by the call center. Accurately document all interactions ...

Concept Plus

Service Desk Lead

San Diego, CA · On-site

This role ensures consistent, high-quality support for internal users and the client population while coordinating activities across call center, Tier 1, and Tier 2 teams. Leads work closely with ...

Concept Plus

Service Desk Lead

San Diego, CA · On-site

This role ensures consistent, high-quality support for internal users and the client population while coordinating activities across call center, Tier 1, and Tier 2 teams. Leads work closely with ...

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers ...

The IMA Group

Tier 1 Scheduler - Full-Time- Remote

$16/hr

Description Tier 1 Scheduler - Full-Time Pay: $16/hour Schedule: 40 hours/week The IMA Group is ... High school diploma or equivalent * 1+ year clerical, call center, or customer service experience

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Call Center Tier 1 information

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How much do call center tier 1 jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call center tier 1 in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Tier 1 vs Call Center Representative?

AspectCall Center Tier 1Call Center Representative
CredentialsHigh school diploma or equivalent; basic trainingHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, customer support centersCall centers, customer service departments
Employer & IndustryTelecom, tech, retail, financeTelecom, retail, healthcare, tech
Job RoleInitial contact, troubleshooting, data entryCustomer inquiries, issue resolution, product info

Call Center Tier 1 roles typically involve basic customer support and troubleshooting, serving as the first point of contact. Call Center Representatives perform similar duties but may have a broader scope of customer interaction and problem-solving. Both roles require similar credentials and work environments, but Tier 1 positions often focus on initial issue assessment.

What are some common challenges faced by call center tier 1 agents, and how can they be managed effectively?

Call Center Tier 1 agents often encounter high call volumes, repetitive inquiries, and occasionally irate customers. Managing stress and maintaining a positive attitude are essential for long-term success in this role. Effective time management, active listening, and clear communication skills can help address these challenges. Many centers provide support such as regular training, access to knowledge bases, and escalation paths for complex issues, which help agents perform confidently and efficiently.

What are the key skills and qualifications needed to thrive as a call center tier 1 agent?

To thrive as a Call Center Tier 1 agent, you need strong verbal communication, basic computer literacy, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing platforms is typically required. Outstanding listening skills, patience, and a calm demeanor help agents resolve customer issues efficiently and create a positive experience. These abilities are crucial for maintaining customer satisfaction and ensuring effective first-contact resolution in a high-volume support environment.

What is a call center tier 1?

Call Center Tier 1 jobs are entry-level positions responsible for handling the initial contact with customers, typically through phone calls, emails, or chat. Workers in these roles assist customers with common questions, basic troubleshooting, and general support needs. They gather information, resolve routine issues, and escalate more complex problems to higher-level support tiers when necessary. Tier 1 agents play a crucial role in ensuring customer satisfaction and efficient service delivery.
More about Call Center Tier 1 jobs
What job categories do people searching Call Center Tier 1 jobs look for? The top searched job categories for Call Center Tier 1 jobs are:
Call Center Tier 1 jobs near you
Infographic showing various Call Center Tier 1 job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Tier 1 Customer Service Representative

WilsonCTS

Lewisburg, TN

$17/hr

Other

Re-posted 14 days ago

Job description

Job Title: Tier 1 Customer Service Representative
Location: Onsite (Lewisburg, TN) - Monday-Friday (8:00 AM - 4:30 PM)
Employment Type: 24 Months
Pay Rate: $17/hour

Position Overview: 

The Tier 1 Customer Service Representative serves as the first point of contact for customers, providing support for inquiries related to orders, products, claims, invoicing, and general account assistance. This role is responsible for handling a high volume of customer interactions, accurately documenting information, processing transactions, generating sales leads, and ensuring customers are directed to the appropriate resources when additional support is required.

Representatives may handle up to 50 calls per day and are expected to document each interaction while processing related transactions within company systems.

Key Responsibilities: 
Customer Support
  • Manage a high volume of incoming customer calls.
  • Provide dealer referrals and customer assistance.
  • Respond to inquiries regarding order status and order information.
  • Assist customers with product support for parts and equipment.
  • Support transactional requests related to orders, claims, and invoicing.
  • Serve as the initial point of contact for customer inquiries and direct customers to the appropriate department when necessary.
  • Triage customer inquiries and determine whether issues can be resolved at Tier 1 or require escalation to Tier 2 support.
  • Assist with internal customer requests and coordinate transfers when additional support is needed.
  • Identify and assess customer needs to achieve high levels of satisfaction.
  • Build sustainable customer relationships through open and interactive communication.
  • Provide accurate, valid, and complete information using appropriate systems, resources, and tools.
  • Generate sales leads and support team sales objectives.
  • Meet individual and team customer service goals, including call handling expectations and service targets.
  • Handle customer complaints by providing appropriate solutions and alternatives within established timelines and follow through to ensure resolution.
  • Take the extra mile to engage customers and deliver an exceptional customer experience.
Daily Duties:
  • Answer incoming customer calls and respond to customer emails.
  • Route calls and requests to the appropriate resources.
  • Document all customer interactions according to established procedures.
  • Enter accurate order and transaction information into company systems.
  • Process customer accounts and maintain accurate records and documentation.
  • Follow established communication procedures, guidelines, and company policies.
  • Maintain productivity and accuracy in a fast-paced environment.
Qualifications and Skills: 
Required Skills
  • Excellent customer service skills.
  • Strong verbal and written communication abilities.
  • Strong time management and organizational skills.
  • Ability to work effectively in a fast-paced environment.
  • Proficiency in Microsoft Office applications, including Excel and Word.
  • Ability to analyze information and make sound recommendations or decisions.
  • Strong interpersonal skills with the ability to build rapport and trust with customers.
  • High degree of self-motivation and initiative.
  • Strong sense of urgency, accountability, and ownership.
  • Excellent follow-up and follow-through skills.
  • Highly organized, flexible, and able to prioritize competing responsibilities while meeting customer needs and business objectives.
Preferred Skills: 
  • Familiarity with SAP.
  • Familiarity with Salesforce.
  • Previous call center experience.
Minimum Requirements: 
  • High School Diploma or equivalent.
  • Typing speed of 60+ words per minute.
  • Experience using Microsoft Office applications.
  • Strong written and oral communication skills.
  • Excellent customer service experience.
Preferred Requirements: 
  • Associate Degree (AA, AS, or equivalent two-year post-secondary education).
  • Minimum of two (2) years of customer service or call center experience.
  • Familiarity with SAP and Salesforce.
Training: 
  • Comprehensive training program provided (6 weeks).

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