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Call Center Tier 1 Jobs (NOW HIRING)

THE ONE GROUP Denver

Call Center Agent

Denver, CO

$20 - $21/hr

Employees working 7 PM or later will earn an extra $1 per hour. * Saturdays & Sundays: Employees ... If you thrive in fast-paced, high-pressure environments and enjoy providing top-tier hospitality ...

ActioNet

Call Center Manager

Washington, DC

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet

Call Center Manager

Washington, DC

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet, Inc.

Call Center Manager

Washington, DC

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet

Call Center Manager

Washington, DC

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

Betances Health Center

Call Center

Manhattan, NY

$17.75 - $22/hr

Associate degree preferred * 1-2 years of experience in healthcare, call center, or patient access roles preferred * Experience with eClinicalWorks (eCW) strongly preferred * Strong computer skills ...

Betances Health Center

Call Center

Manhattan, NY · On-site

$19 - $21/hr

Associate degree preferred * 1-2 years of experience in healthcare, call center, or patient access roles preferred * Experience with eClinicalWorks (eCW) strongly preferred * Strong computer skills ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ · On-site

$18 - $22/hr

... one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT ... Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier III: No Call Center and no ...

Archer Systems, LLC

Call Center Rep.

Austin, TX

$15.75 - $19.75/hr

Requirements: * 1-3 years of experience in a call center environment; * Superior customer service ... The company plans to continue leveraging technology and top-tier talent to enhance customer service ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO · On-site

$15.50 - $20.25/hr

Employees working 7 PM or later will earn an extra $1 per hour. * Saturdays & Sundays: Employees ... If you thrive in fast-paced, high-pressure environments and enjoy providing top-tier hospitality ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers ...

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Call Center Tier 1 information

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$10

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How much do call center tier 1 jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for call center tier 1 in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Tier 1 vs Call Center Representative?

AspectCall Center Tier 1Call Center Representative
CredentialsHigh school diploma or equivalent; basic trainingHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, customer support centersCall centers, customer service departments
Employer & IndustryTelecom, tech, retail, financeTelecom, retail, healthcare, tech
Job RoleInitial contact, troubleshooting, data entryCustomer inquiries, issue resolution, product info

Call Center Tier 1 roles typically involve basic customer support and troubleshooting, serving as the first point of contact. Call Center Representatives perform similar duties but may have a broader scope of customer interaction and problem-solving. Both roles require similar credentials and work environments, but Tier 1 positions often focus on initial issue assessment.

What job makes $10,000 a month without a degree?

A Call Center Tier 1 representative typically does not earn $10,000 a month without significant experience or bonuses, as entry-level salaries are usually lower. High earnings in call center roles are often achieved through management, sales commissions, or specialized skills, but reaching $10,000 monthly without a degree is uncommon in this field. Most high-paying jobs with such income levels generally require advanced skills, certifications, or experience beyond entry-level positions.

How can I make 2000 dollars a week working from home?

A Call Center Tier 1 representative can potentially earn $2,000 a week by working full-time, often requiring excellent communication skills, a quiet environment, and familiarity with customer service software. Achieving this income may involve working additional hours, earning performance-based bonuses, or handling high-volume calls, but it depends on the company's pay structure and your experience.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than Tier 1 positions. These roles often require leadership skills, experience, and sometimes certifications, and they oversee multiple agents and operational processes.

What are some common challenges faced by Call Center Tier 1 agents, and how can they be managed effectively?

Call Center Tier 1 agents often encounter high call volumes, repetitive inquiries, and occasionally irate customers. Managing stress and maintaining a positive attitude are essential for long-term success in this role. Effective time management, active listening, and clear communication skills can help address these challenges. Many centers provide support such as regular training, access to knowledge bases, and escalation paths for complex issues, which help agents perform confidently and efficiently.

What are the key skills and qualifications needed to thrive as a Call Center Tier 1 agent, and why are they important?

To thrive as a Call Center Tier 1 agent, you need strong verbal communication, basic computer literacy, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing platforms is typically required. Outstanding listening skills, patience, and a calm demeanor help agents resolve customer issues efficiently and create a positive experience. These abilities are crucial for maintaining customer satisfaction and ensuring effective first-contact resolution in a high-volume support environment.

What are Call Center Tier 1 jobs?

Call Center Tier 1 jobs are entry-level positions responsible for handling the initial contact with customers, typically through phone calls, emails, or chat. Workers in these roles assist customers with common questions, basic troubleshooting, and general support needs. They gather information, resolve routine issues, and escalate more complex problems to higher-level support tiers when necessary. Tier 1 agents play a crucial role in ensuring customer satisfaction and efficient service delivery.

What is a Tier One job?

A Tier One job typically refers to entry-level positions within a company or industry, such as a Call Center Tier 1 agent, responsible for basic customer service and support tasks. These roles often require strong communication skills, basic technical knowledge, and may involve using customer relationship management (CRM) tools. They serve as the first point of contact for customers and can lead to higher-tier roles with more responsibilities.
More about Call Center Tier 1 jobs
What states have the most Call Center Tier 1 jobs? States with the most job openings for Call Center Tier 1 jobs include:
What job categories do people searching Call Center Tier 1 jobs look for? The top searched job categories for Call Center Tier 1 jobs are:
Call Center Tier 1 jobs near you
Inbound Call Center Representative (CSR)

Inbound Call Center Representative (CSR)

Butler Aerospace and Defense

East Syracuse, NY

$17 - $19/hr

Other

Medical, Dental, Vision, Retirement

Posted 25 days ago

Job description

Call Center Representative
Location: East Syracuse, NY (13057)
Job ID: #72391
Pay Range: $17-19
Schedule is Monday to Friday, 8am - 5pm
Open to US Citizens or US Permanent Residents
Required Experience: 6+ months experience handling inbound calls in a call center
The Company - one of thetop 3 largest HVAC manufacturer in the world, often cited as # 1 in the USA HVAC market share.
Who we are and what we do:
We are the number for 1800-(Company Name). We serve all of North America, including Canada. Our customer base is end users of our equipment. We are considered 'the factory' and are the manufactures of heating a cooling equipment. We then sell the equipment to a distributor who sells to a dealer or contractor. The dealer or contractor installs it in the customer's home. Instead of the homeowner reaching out directly to the dealer they will call Carrier for assistance. We will also get dealers looking for their distributor so they can obtain parts or technical support.
What we help them with:
• Dealer referrals- connecting a inbound customers with a dealers that can provide sales or service we will warm transfer to a dealer
• Our number one goal is to get the homeowner connected with the dealer
• Provide customers with warranty information
• Product comparison
• Dealer referrals to distributors
• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
• Customer Service complaints are triaged by Tier 1 and transferred to the Tier 2 representatives - a higher level Rep
• Call Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats.
Required Experience:
* * * 6+ months experience handling inbound calls in a call center environment
• Microsoft Office proficient
• Type 35-45 words per minute
• Excellent verbal and written communication skills
• HS Diploma / GED
• Pass a background check
• Pass a drug screen
• Customer Service Call Center or CSR experience
Open to US Citizens or US Permanent Residents
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law.
Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.
Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.

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