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Call Center Tier 1 Jobs (NOW HIRING)

ActioNet

Call Center Manager

Washington, DC

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet

Call Center Manager

Washington, DC

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO

$20 - $21/hr

Employees working 7 PM or later will earn an extra $1 per hour. * Saturdays & Sundays: Employees ... If you thrive in fast-paced, high-pressure environments and enjoy providing top-tier hospitality ...

Johnson Service Group

Call Center Representative

Syracuse, NY · On-site

$19 - $20/hr

... 1 and transferred to the Tier 2 representatives • Agents are also responsible for triage of ... Identify Requirements: 6+ months experience handling inbound calls in a call center environment • ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet

Call Center Manager

Washington, DC · On-site

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ScaleHouse Talent

Call Center Representative

Bothell, WA

$150K - $200K/yr

Must be available to work at least one weekend day per week Who Is ScaleHouse Talent? We are the ... We work exclusively with brands that offer stability, growth, and top-tier compensation. When you ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

... one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT ... Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier III: No Call Center and no ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO

$15.50 - $20.25/hr

Employees working 7 PM or later will earn an extra $1 per hour. * Saturdays & Sundays: Employees ... If you thrive in fast-paced, high-pressure environments and enjoy providing top-tier hospitality ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers ...

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers ...

MyUSA Credit Union

Call Center Representative

Moraine, OH

$15.50 - $19.50/hr

Our mission is simple, we serve people not profits, and we deliver top-tier results for our members ... MyUSA Call Center Representatives provide extraordinary member service by providing over-the-phone ...

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All JobsCall Center Tier 1 Jobs

Call Center Tier 1 information

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How much do call center tier 1 jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for call center tier 1 in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Tier 1 vs Call Center Representative?

AspectCall Center Tier 1Call Center Representative
CredentialsHigh school diploma or equivalent; basic trainingHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, customer support centersCall centers, customer service departments
Employer & IndustryTelecom, tech, retail, financeTelecom, retail, healthcare, tech
Job RoleInitial contact, troubleshooting, data entryCustomer inquiries, issue resolution, product info

Call Center Tier 1 roles typically involve basic customer support and troubleshooting, serving as the first point of contact. Call Center Representatives perform similar duties but may have a broader scope of customer interaction and problem-solving. Both roles require similar credentials and work environments, but Tier 1 positions often focus on initial issue assessment.

What is a Tier 2 call center agent job description?

A Tier 2 call center agent handles more complex customer issues that cannot be resolved by Tier 1 agents. They require advanced product knowledge, troubleshooting skills, and often have access to specialized tools or systems to resolve escalated problems efficiently.

What jobs make $3,000 a day?

Jobs that can pay $3,000 a day typically include high-level roles such as specialized surgeons, top-tier corporate executives, successful entrepreneurs, or certain high-earning sales professionals. These positions often require advanced skills, extensive experience, or significant risk-taking and may involve variable income components like commissions or bonuses.

How can I make 2000 dollars a week working from home?

A Call Center Tier 1 representative can potentially earn $2,000 a week by working full-time, often requiring excellent communication skills, a quiet environment, and familiarity with customer service software. Achieving this income may involve working multiple shifts, earning performance-based bonuses, or handling high-volume calls, but it depends on the company's pay structure and your experience.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly more than entry-level positions. These roles often require leadership skills, experience, and sometimes certifications, and may include additional responsibilities like staff training and process improvement.

What are some common challenges faced by Call Center Tier 1 agents, and how can they be managed effectively?

Call Center Tier 1 agents often encounter high call volumes, repetitive inquiries, and occasionally irate customers. Managing stress and maintaining a positive attitude are essential for long-term success in this role. Effective time management, active listening, and clear communication skills can help address these challenges. Many centers provide support such as regular training, access to knowledge bases, and escalation paths for complex issues, which help agents perform confidently and efficiently.

What are the key skills and qualifications needed to thrive as a Call Center Tier 1 agent, and why are they important?

To thrive as a Call Center Tier 1 agent, you need strong verbal communication, basic computer literacy, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing platforms is typically required. Outstanding listening skills, patience, and a calm demeanor help agents resolve customer issues efficiently and create a positive experience. These abilities are crucial for maintaining customer satisfaction and ensuring effective first-contact resolution in a high-volume support environment.

What are Call Center Tier 1 jobs?

Call Center Tier 1 jobs are entry-level positions responsible for handling the initial contact with customers, typically through phone calls, emails, or chat. Workers in these roles assist customers with common questions, basic troubleshooting, and general support needs. They gather information, resolve routine issues, and escalate more complex problems to higher-level support tiers when necessary. Tier 1 agents play a crucial role in ensuring customer satisfaction and efficient service delivery.
More about Call Center Tier 1 jobs
What states have the most Call Center Tier 1 jobs? States with the most job openings for Call Center Tier 1 jobs include:
What job categories do people searching Call Center Tier 1 jobs look for? The top searched job categories for Call Center Tier 1 jobs are:
Call Center Tier 1 jobs near you
Infographic showing various Call Center Tier 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Manager

Call Center Manager

ActioNet

Washington, DC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available.  You will play a multifaceted role and be the first point of contact for troubleshooting hardware/software, computer systems, and printer problems. You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support.   The right candidate works well with a team, always exhibits excellent customer service skills, and is self-motivated, seeking ways to improve the environment.
Salary Range 80-110K
Duties and Responsibilities:
  • Provide supervision of all Call Center personnel assigned to this contract
  • Ensure Call Center personnel adhere to all Tier 1 SOPs
  • Ensure satisfactory performance of contract task areas
  • Train and mentor staff responsible for phone and in-person support to users in e-mail, directories, computer operating systems, and desktop applications for all computer systems and applications
  • Ensures that projects adhere to ActioNet’s Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status
  • Strategically work together with cross-functional teams to provide innovative, customer-focused experiences
Basic Qualifications (required):
  • Five (5) or more years managing and leading Call Center teams utilizing ITIL and  Agile methodologies
  • Microsoft Office Specialist (MOS) certification in at least 1 of the following: Access, Excel, PowerPoint, Outlook, and Word
  • Good interpersonal, Problem-solving, and Time management skills
  • Strong management skills to manage resources and day-to-day processes
  • Strong attention to detail, organizational skills, and a commitment to quality
  • Ability to work independently and collaboratively within cross-functional teams
Preferred:
  • Bachelor’s degree in computer science/information systems
  • ITIL 4 Certification
  • Help Desk Institute (HDI) Certification - Support Center Manager
  • ServiceNow certification
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator! 
Core Capabilities: 
  • Advanced and Managed IT Services 
  • Agile Software Development 
  • DevSecOps 
  • Cybersecurity 
  • Health IT 
  • C4ISR & SIGINT 
  • Data Center Engineering & Operations 
  • Engineering & Installation 
Why ActioNet? 
At ActioNet, our Passion for Quality is at the heart of everything we do: 
  • Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters. 
  • Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence. 
  • Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation. 
ActioNet is proud to be named a Top Workplace for the Twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation. 
 
What's in It For You? 
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference? 
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
 
Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program: 
  • Medical Insurance 
  • Vision Insurance 
  • Dental Insurance 
  • Life and AD&D Insurance 
  • 401(k) Savings Plan 
  • Education and Professional Training 
  • Flexible Spending Accounts (FSA) 
  • Employee Referral and Merit Recognition Programs 
  • Employee Assistance and Identity Theft Protection 
  • Paid Holidays: 11 per year 
  • Paid Time Off (PTO) 
  • Disability Insurance 
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
********Direct Applicants, only.  No Agencies, No third-party recruiters, please******** 
  

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