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Call Center Tier 1 Jobs (NOW HIRING)

IONNA LLC

Director of Support Operations

Raleigh, NC · On-site

Lead Tier 1/Call center, Tier 2(Tech Support) and Field Service teams to meet or exceed the quality KPIs and customer experience targets at scale. * Build out and scale org to meet the needs of our ...

IONNA LLC

Director of Support Operations

Raleigh, NC

Lead Tier 1/Call center, Tier 2(Tech Support) and Field Service teams to meet or exceed the quality KPIs and customer experience targets at scale. * Build out and scale org to meet the needs of our ...

IONNA LLC

Director of Support Operations

Raleigh, NC · On-site

Lead Tier 1/Call center, Tier 2(Tech Support) and Field Service teams to meet or exceed the quality KPIs and customer experience targets at scale. * Build out and scale org to meet the needs of our ...

State of Arizona

REMOTE Call Center Agent

Phoenix, AZ · On-site

$17 - $18/hr

Job Summary REMOTE Call Center Agent State of Arizona Full-time, Contract Remote | Phoenix, AZ ... Resolving Tier 1 level issues * ? Reviewing taxpayer accounts * ? Verifying, gathering and ...

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Call Center Tier 1 information

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How much do call center tier 1 jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call center tier 1 in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center tier 1?

Call Center Tier 1 jobs are entry-level positions responsible for handling the initial contact with customers, typically through phone calls, emails, or chat. Workers in these roles assist customers with common questions, basic troubleshooting, and general support needs. They gather information, resolve routine issues, and escalate more complex problems to higher-level support tiers when necessary. Tier 1 agents play a crucial role in ensuring customer satisfaction and efficient service delivery.

What are the key skills and qualifications needed to thrive as a call center tier 1 agent?

To thrive as a Call Center Tier 1 agent, you need strong verbal communication, basic computer literacy, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing platforms is typically required. Outstanding listening skills, patience, and a calm demeanor help agents resolve customer issues efficiently and create a positive experience. These abilities are crucial for maintaining customer satisfaction and ensuring effective first-contact resolution in a high-volume support environment.

What are some common challenges faced by call center tier 1 agents, and how can they be managed effectively?

Call Center Tier 1 agents often encounter high call volumes, repetitive inquiries, and occasionally irate customers. Managing stress and maintaining a positive attitude are essential for long-term success in this role. Effective time management, active listening, and clear communication skills can help address these challenges. Many centers provide support such as regular training, access to knowledge bases, and escalation paths for complex issues, which help agents perform confidently and efficiently.

What is the difference between Call Center Tier 1 vs Call Center Representative?

AspectCall Center Tier 1Call Center Representative
CredentialsHigh school diploma or equivalent; basic trainingHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, customer support centersCall centers, customer service departments
Employer & IndustryTelecom, tech, retail, financeTelecom, retail, healthcare, tech
Job RoleInitial contact, troubleshooting, data entryCustomer inquiries, issue resolution, product info

Call Center Tier 1 roles typically involve basic customer support and troubleshooting, serving as the first point of contact. Call Center Representatives perform similar duties but may have a broader scope of customer interaction and problem-solving. Both roles require similar credentials and work environments, but Tier 1 positions often focus on initial issue assessment.

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What job categories do people searching Call Center Tier 1 jobs look for?

The top searched job categories for Call Center Tier 1 jobs are:

Call Center Tier 1 jobs near you
Infographic showing various Call Center Tier 1 job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Network Operations Center Tier 1 Shift Lead

MicroTech

Orlando, FL • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Overview
MicroTech is currently seeking a Network Operations Center Tier 1 Shift Lead to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.
Responsibilities
The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts. This role ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency. Operating in a 24/7 environment, the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers. This position requires strong technical knowledge, problem-solving skills, and communication abilities to ensure efficient network operations and high-quality support.
Qualifications
  • Relevant certifications such as ITIL v3, CompTIA, CCNA
  • A minimum of five (5) years' relevant experience in Tier 1 support operations
  • Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
  • Hands-on experience with network monitoring tools and ticketing systems.
  • Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
  • Effective communication skills for interacting with customers, technical teams, and management.

General Information
MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs.
MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL® management qualified business processes.
We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:
• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts
MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.

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