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Bank Call Center Representative Jobs (NOW HIRING)

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Call Center Representative

West Columbia, SC · On-site

$30.50/hr

About the job Call Center Representative We are looking for a Call Center Representative who will ... Holidays: 25 days + bank holidays. * Pension Scheme. * Paid Time Off (PTO). * 401(k) fixed ...

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Call Center Representative

Lexington, SC · On-site

$30.50/hr

About the job Call Center Representative We are looking for a Call Center Representative who will ... Holidays: 25 days + bank holidays. * Pension Scheme. * Paid Time Off (PTO). * 401(k) fixed ...

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Call Center Representative

Charleston, SC · On-site

$30.50/hr

Call Center Representative Charleston, SC, United States Or refer someone About the Job We are ... Holidays: 25 days + bank holidays. * Pension Scheme. * Paid Time Off (PTO). * 401(k) fixed ...

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Call Center Representative

Columbia, SC · On-site

$30.50/hr

About the job Call Center Representative We are looking for a Call Center Representative who will ... Holidays: 25 days + bank holidays. * Pension Scheme. * Paid Time Off (PTO). * 401(k) fixed ...

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How much do bank call center representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for bank call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by bank call center representatives and how are they typically addressed?

Bank Call Center Representatives often encounter high call volumes and must handle a variety of customer inquiries, from basic account questions to more complex issues like fraud or transaction disputes. Balancing efficiency with providing accurate and empathetic service can be challenging, especially during peak periods. Most banks support representatives with robust training, clear escalation procedures, and teamwork, allowing agents to collaborate or refer challenging cases to specialized departments. Regular feedback and coaching sessions also help representatives continuously improve their skills and manage stress effectively.

What are the key skills and qualifications needed to thrive as a bank call center representative, and why are they important?

To thrive as a Bank Call Center Representative, you need strong communication skills, basic banking knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and secure data handling tools is often required. Exceptional problem-solving abilities, patience, and the ability to remain calm under pressure help representatives provide excellent customer service. These skills and qualities are crucial for efficiently resolving customer inquiries, maintaining client satisfaction, and upholding the bank's reputation.

What is a bank call center representative?

Bank Call Center Representatives are customer service professionals who handle inquiries, transactions, and problem resolution for bank customers over the phone or through digital communication channels. They assist with tasks such as account information, transaction issues, card activations, and resolving complaints. These representatives are trained to follow banking regulations and provide accurate, timely assistance to ensure customer satisfaction. Their role is crucial in maintaining a positive relationship between the bank and its customers.
What cities are hiring for Bank Call Center Representative jobs? Cities with the most Bank Call Center Representative job openings:
What states have the most Bank Call Center Representative jobs? States with the most job openings for Bank Call Center Representative jobs include:
What job categories do people searching Bank Call Center Representative jobs look for? The top searched job categories for Bank Call Center Representative jobs are:
Bank Call Center Representative jobs near you
Infographic showing various Bank Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Sun East Federal Credit Union

Aston, PA • On-site

$15 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 26 days ago

Job description

Sun East Federal Credit Union of Aston, PA is seeking a Call Center Representative to join our team. Are you a self-starter with call center experience who is interested in beginning a rewarding career in the financial industry with a growing credit union? Do you share in the credit union philosophy of "people helping people"? If so, please read on!
Our Call Center Representatives earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. This is a credit union call center where there is no cold calling required! If this sounds like the financial industry service opportunity that you've been looking for, apply now!
ABOUT SUN EAST FEDERAL CREDIT UNION
Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people."
"Together, we will be our members' heroes and build relationships that create lasting legacies, one person at a time." In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.
Responsibilities
As a Call Center Representative your day is spent both answer incoming and making outgoing calls in regards to member accounts. You thrive in a fast-paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude comes through in every phone interaction.
You assist members with basic banking tasks such as looking up account info, posting transfers, placing stop payments, processing card orders, handling requests for check copies, and processing wire transfers. You educate members on all the products and services we offer such as banking services, IRAs, and loans. Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products.
You are trained to handle as much as possible yourself, but need to forward some calls to your supervisors or other departments.
QUALIFICATIONS FOR A CALL CENTER REPRESENTATIVE
  • Inbound call center experience
  • Proficiency with technology including computers, tablets, and general office equipment
  • Ability to pass a credit and criminal background check
  • Fantastic customer service skills
  • Previous credit union or banking experience is preferred
  • Previous sales experience is preferred
  • Bilingual skills a plush
  • Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.

WORK SCHEDULE
This position typically works Monday-Friday with two Saturday shifts a month. Hours vary with at least two evening shifts a week. Typical shifts include 7:45 am - 4:45 pm, 9:00 am - 6:00 pm, and 10:00 am - 7:00 pm on weekdays and 7:45 am - 1:00 pm on Saturdays.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this Call Center Representative position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Apply