ZipRecruiter

Log In

1

Bank Call Center Representative Jobs (NOW HIRING)

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Representative This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Representative This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

Millennium Bank

Call Center Representative

Des Plaines, IL · On-site

$15.50 - $19.25/hr

Customer Service Call Center Representative (Temporary Contract) We are seeking a motivated and customer-focused Call Center Representative to join our team on a temporary contract basis. This role ...

Vish Consulting IT

Call Center Representative

Augusta, GA · On-site

$17/hr

Call Center Customer Service Representative Location: Augusta, GA-Onsite Duration: 4-6 months Type ... The position requires adherence to the bank's policies, procedures, and risk framework to ensure a ...

Robert Half

Call Center Representative

San Diego, CA · On-site

$20/hr

Call Center Representative Robert Half is partnering with a nonprofit organization to identify a Call Center Representative. This is a great opportunity for a compassionate, service-oriented ...

Inceed

Call Center Representative

Irving, TX · On-site

$15.25 - $19.25/hr

Call Center Representative Compensation: $ 19/hour Location: Irving, TX Inceed has partnered with a great company to help find a skilled Call Center Representative to join their team! This is a great ...

Doggett

Call Center Representative

Springdale, AR · On-site

$14.25 - $17.75/hr

```html Call Center Representative Location: Springdale, AR 72762 Job Overview We are seeking a motivated and customer-focused Call Center Representative to join our team in Springdale, AR. The ideal ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsBank Call Center Representative Jobs

Bank Call Center Representative information

See salary details

$10

$17

$25

How much do bank call center representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for bank call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a bank call center representative?

Bank Call Center Representatives are customer service professionals who handle inquiries, transactions, and problem resolution for bank customers over the phone or through digital communication channels. They assist with tasks such as account information, transaction issues, card activations, and resolving complaints. These representatives are trained to follow banking regulations and provide accurate, timely assistance to ensure customer satisfaction. Their role is crucial in maintaining a positive relationship between the bank and its customers.

What are some common challenges faced by bank call center representatives and how are they typically addressed?

Bank Call Center Representatives often encounter high call volumes and must handle a variety of customer inquiries, from basic account questions to more complex issues like fraud or transaction disputes. Balancing efficiency with providing accurate and empathetic service can be challenging, especially during peak periods. Most banks support representatives with robust training, clear escalation procedures, and teamwork, allowing agents to collaborate or refer challenging cases to specialized departments. Regular feedback and coaching sessions also help representatives continuously improve their skills and manage stress effectively.

What are the key skills and qualifications needed to thrive as a bank call center representative, and why are they important?

To thrive as a Bank Call Center Representative, you need strong communication skills, basic banking knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and secure data handling tools is often required. Exceptional problem-solving abilities, patience, and the ability to remain calm under pressure help representatives provide excellent customer service. These skills and qualities are crucial for efficiently resolving customer inquiries, maintaining client satisfaction, and upholding the bank's reputation.

How is it to work as a bank call center representative?

Working as a bank call center representative involves handling customer inquiries, resolving issues, and providing information about banking products and services. The role typically requires strong communication skills, patience, and familiarity with banking software, often performed in a fast-paced environment with shift schedules. It can be a good entry-level position with opportunities for advancement in customer service or banking careers.

What cities are hiring for Bank Call Center Representative jobs?

Cities with the most Bank Call Center Representative job openings:

What states have the most Bank Call Center Representative jobs?

States with the most job openings for Bank Call Center Representative jobs include:

What job categories do people searching Bank Call Center Representative jobs look for?

The top searched job categories for Bank Call Center Representative jobs are:

Bank Call Center Representative jobs near you
Infographic showing various Bank Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative I

Isabella Bank

Mount Pleasant, MI

$14.75 - $18.50/hr

Full-time

Re-posted 22 days ago

Job description

Position Title: Call Center Representative

This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

Reports To: Call Center ManagerGeneral Purpose:

Provide professional and courteous customer service and sales support to both internal and external customers calling into the Call Center at Isabella Bank. The goal is to educate, assist, and provide quick and efficient service while building strong relationships with customers over the phone, including referring to and recommending products and services to fit the customers’ needs.   

Responsibilities:
  • Answer a high volume of incoming calls and digital requests to the bank with enthusiasm, transferring to other departments and employees when necessary.
  • Research and resolve customer inquiries and disputes in a timely and professional manner.
  • Able to build relationships and educate customers about the bank’s products and services.
  • Look beyond the initial contact questions to gain in-depth and detailed understanding of each customer’s needs and refers bank products and services.
  • Assist customers with disputes, transfers, deposits, loans, card and online/mobile banking inquiries as well as maintenances to accounts.
  • Provide technical support to customers to assist with online banking, mobile banking and opening of accounts online.
  • Perform duties in an efficient, professional and courteous manner.
  • Perform special projects as needed.
  • Other duties as assigned
Education/Experience
  • High school diploma or GED required
  • Two years of customer service experience required
  • Minimum of one year of banking experience preferred
  • Basic knowledge of banking products and services including online and mobile banking
Skills
  • Exceptional written and verbal communication skills
  • Demonstrated ability to deliver exceptional customer service experiences
  • Strong problem-solving skills
  • Ability to effectively collaborate within and across teams and departments
  • Ability to effectively shift between tasks and communications
  • Strong computer skills including knowledge of Microsoft Office
  • Dependable, self-motivated and strives to fulfill the Isabella Bank vision
  • Positive and enthusiastic attitude

Isabella Bank is an AA/EEO employer.

Apply