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Aws Support Jobs (NOW HIRING)

Accenture

Support customer discovery, executive workshops, AWS co-sell motions, ACE opportunities, proposal development, solution estimates, deal shaping, and technical differentiation for strategic pursuits.

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How much do aws support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for aws support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an AWS Support?

An AWS Support job involves assisting customers in troubleshooting and resolving technical issues related to Amazon Web Services (AWS) products. Professionals in this role provide guidance on best practices, security, architecture, and performance optimization. They often work with a range of AWS services, identifying and solving problems while ensuring customer satisfaction. AWS Support roles may vary from technical support engineers to cloud support associates, depending on the level of expertise and responsibilities.

What kind of problems do AWS Support professionals typically handle on a daily basis?

AWS Support professionals regularly troubleshoot issues related to cloud infrastructure, such as server outages, configuration errors, and connectivity problems. They assist customers with managing AWS resources, optimizing cloud performance, implementing security best practices, and resolving account or billing inquiries. The role often involves working with other IT teams to address more complex incidents or deploy solutions, requiring adaptability and a service-oriented mindset. Daily responsibilities also include documenting solutions, following up on open tickets, and staying informed of new AWS features or updates.

What are the key skills and qualifications needed to thrive in the AWS Support position, and why are they important?

To thrive as an AWS Support professional, you need strong knowledge of Amazon Web Services platforms, cloud computing concepts, and troubleshooting skills, often backed by a degree in information technology or a related field. Familiarity with AWS services, cloud monitoring tools, ticketing systems, and certifications like AWS Certified Solutions Architect or AWS Certified SysOps Administrator are commonly required. Excellent communication, problem-solving abilities, and patience help in effectively assisting clients and collaborating with technical teams. These skills are crucial to resolve issues swiftly, maintain cloud environment reliability, and deliver a positive customer experience.

Are AWS support jobs still in demand?

AWS Support jobs remain in high demand due to the continued growth of cloud computing and the widespread adoption of Amazon Web Services. These roles often require technical skills, certifications like AWS Certified Support, and problem-solving abilities, making them a stable career option in the tech industry.
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Aws Support jobs near you
Infographic showing various Aws Support job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Cloud AWS Support Reliability Engineer (SRE)

Federal Reserve System

New York, NY • On-site

$160K - $230K/yr

Full-time

Retirement

Posted 22 days ago

Job description

Company
Federal Reserve Bank of New York
When you work at the New York Fed, you have the opportunity to make an impact in our communities and across the nation. Our mission-driven, curious, and dedicated colleagues apply their diverse perspectives and unique talents to support the strength of the U.S. economy and stability of the global financial system. At the Bank, we work full-time onsite with our teams. We believe being physically together allows us to draw on our collective strengths, while recognizing that the ability to work flexibly from time to time remains important to achieving our mission.
Our Unique Work:
The Enterprise Support Operations team within the Bank's Technology Group is responsible for providing and supporting infrastructure technology capabilities to enable cloud hosting for business applications. The team works closely with our service providers and customers to provide highly resilient, secure, enterprise-class cloud platforms and infrastructure to meet business requirements.
How You'll Make an Impact as a Cloud AWS Support Reliability Engineer (SRE):
  • Setting up and maintaining AWS infrastructure
  • Implementing observability and monitoring to ensure delivery of business value
  • Containerizing code and COTS tools
  • Write Terraform IAC code to install custom applications, AWS services, and COTS tools in AWS
  • Troubleshoot application issues to resolve incidents and ensure resiliency
  • Create CI/CD pipelines in GitLab to install and rehydrate in AWS
  • Take software as a black box and deploy and install in AWS
  • Participate in on-call rotation for critical product support
  • Resolve security vulnerabilities for principal platforms and products

The Unique Skill Sets We're Looking For:
  • Demonstrated proficiency in writing, maintaining, troubleshooting Terraform IaC to provision AWS cloud infrastructure services
  • Demonstrated proficiency in building, maintaining and troubleshooting automated CI/CD GitLab pipelines
  • Demonstrated proficiency in AWS cloud infrastructure including Lambda, S3, SNS, EKS (including Helm charts), data gateways, EC2, RDS Postgres DB, Oracle-RDS, VPC, transit gateways, Direct Connect, ALB/ELB, Grafana, CloudWatch, Route53, DNS, EFS
  • Demonstrated knowledge of AWS IAM concepts and principles, including Okta, encryption, key management, certificates, vulnerability management, rehydration
  • Desirable: knowledge of Glue, ECS, CloudBeaver, AWS Multi-AZ, AWS Multi-Region
  • Working knowledge of programming languages: Java, Python, Scala
  • Knowledge of containerized middleware (i.e. NGINX, JBoss, Tomcat)
  • Knowledge of DevSecOps, Agile-Scrum, JIRA methodologies
  • Highly collaborative, self-starter with the ability to work independently and as part of a team to drive positive customer
  • Solid foundations of DevOps and SRE principles and roles
  • Technical writing skills including drafting run books, procedural manuals, and support documentation
  • Hands-on experiences with configuring monitoring and alerting with tools such as Grafana and CloudWatch
  • Knowledge of Incident management and remediation processes

Other Things to Know:
Salary Range: $160000 - $230000 / year
We believe in transparency at the New York Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you're stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions.
How We'll Support You:
Our programs and benefits are designed to support you through all your life stages:
  • Learning & Growing: Educational assistance, career development tools, and stretch opportunities
  • Supporting Your Family: Parental leave, adoption assistance, back-up dependent and elder care, college planning resources, and more
  • Managing Your Health: Comprehensive insurance plans, leave policies, onsite Health & Wellness Center, and onsite Fitness Center
  • Optimizing Your Finances: Pension plan, 401(k) with generous match, financial planning resources, and subsidized public transportation program

Our Culture is deeply grounded in our Touchstone Behaviors- By working with us, you'll have the opportunity to develop and demonstrate your ability to Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership. These competencies shape our culture here at the Bank. They also provide a shared language for how we work together and achieve success and set clear expectations for leading with impact at every stage of your career. Learn more.
Apply now if you're ready to join us in strengthening the U.S. economy together. Want to consider our other opportunities? Click here to see all our open roles.
The New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. Learn more about our code of conduct and conflicts of interest rules.
We value accessibility for all candidates and are happy to provide an accommodation or assistance. Please email us at ny.leaves@ny.frb.org and we'll be glad to help. Please note, this is a dedicated e-mail box designed exclusively to assist applications with accommodation requests in relation to our recruiting process. All other inquires including the status of applications will not receive a response from this e-mail box.
This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.
This position requires access to confidential supervisory information (CSI) and/or Federal Open Market Committee (FOMC) information. Access to CSI and FOMC information is limited to U.S. citizens, lawful permanent residents, individuals who meet the definition of "protected individual" under 8 U.S.C. § 1324b(a)(3), and certain other nonimmigrants. All non-U.S.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Information Technology Family Group
Work Shift
First (United States of America)
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
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