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How much do aws support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for aws support in Washington is $29.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $32.12 per hour, depending on experience, location, and employer.

What is an AWS Support?

An AWS Support job involves assisting customers in troubleshooting and resolving technical issues related to Amazon Web Services (AWS) products. Professionals in this role provide guidance on best practices, security, architecture, and performance optimization. They often work with a range of AWS services, identifying and solving problems while ensuring customer satisfaction. AWS Support roles may vary from technical support engineers to cloud support associates, depending on the level of expertise and responsibilities.

What kind of problems do AWS Support professionals typically handle on a daily basis?

AWS Support professionals regularly troubleshoot issues related to cloud infrastructure, such as server outages, configuration errors, and connectivity problems. They assist customers with managing AWS resources, optimizing cloud performance, implementing security best practices, and resolving account or billing inquiries. The role often involves working with other IT teams to address more complex incidents or deploy solutions, requiring adaptability and a service-oriented mindset. Daily responsibilities also include documenting solutions, following up on open tickets, and staying informed of new AWS features or updates.

What are the key skills and qualifications needed to thrive in the AWS Support position, and why are they important?

To thrive as an AWS Support professional, you need strong knowledge of Amazon Web Services platforms, cloud computing concepts, and troubleshooting skills, often backed by a degree in information technology or a related field. Familiarity with AWS services, cloud monitoring tools, ticketing systems, and certifications like AWS Certified Solutions Architect or AWS Certified SysOps Administrator are commonly required. Excellent communication, problem-solving abilities, and patience help in effectively assisting clients and collaborating with technical teams. These skills are crucial to resolve issues swiftly, maintain cloud environment reliability, and deliver a positive customer experience.

Are AWS support jobs still in demand?

AWS Support jobs remain in high demand due to the continued growth of cloud computing and the widespread adoption of Amazon Web Services. These roles often require technical skills, certifications like AWS Certified Support, and problem-solving abilities, making them a stable career option in the tech industry.

What job categories do people searching Aws Support jobs in Washington look for?

The top searched job categories for Aws Support jobs in Washington are:

What cities in Washington are hiring for Aws Support jobs?

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Aws Support jobs near you
Infographic showing various Aws Support job openings in Washington as of August 2026, with employment types broken down into 68% Full Time, and 32% Contract. Highlights an 69% In-person, and 31% Remote job distribution, with an average salary of $61,363 per year, or $29.5 per hour.

Sr. Media Specialist TAM, AWS Enterprise Support, Strategic Industries

Amazon

Herndon, VA

Full-time

Posted yesterday

New

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,105 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment and acceptance phases to deploy video workflows.
Media Specialist TAMs work hand-in-hand with Media Specialist Solutions Architecture (SA) teams in AWS Sales, with Media Specialist SAs working to understand customer needs and design relevant media solutions, Media Specialist TAMs also work closely with customers to move those solutions from conceptual design to long-term production operations. When customized solutions are needed, the Media Specialist TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a Media Specialist TAM is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions.
Media Specialist TAMs take overall ownership of the long-term operational health of their deployed solutions and, by extension, significantly contribute to the overall success of their assigned customers

Media Specialist TAMs will also work closely with AWS Support TAMs, who will have overall TAM responsibility for AWS Enterprise Support customers. Most importantly, Media Specialist TAMs recognize that long-term customer success depends on on-going support and deep domain-focused guidance throughout the lifespan of the customer.
Key job responsibilities
As a Senior Media Specialist TAM, you will:
* Complete the onboarding and off-boarding requirements of assigned key customers.
* Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned.
* Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets.
* Interface with customer project managers and technical owners to understand requirements and deliver product releases.
* Collaborate with Product Managers to prioritize customer requirements, advocating for the customer.
* Work with Engineering managers to ensure delivery of product features to meet customer requirements.
* Advocate, specify, and own the availability of customer test environments either at AWS or customer locations.
* Verify implemented product features and test multi-product customer project workflows.
* Communicate with customers and internally across, up, and down customer organizations.
* Mentor junior Media Specialist TAMs and Engineers.
* Define and implement team level metrics and processes.
Note: This role requires the ability to work out of an AWS office in Herndon, VA, Pittsburgh, PA, New York, NY or Atlanta, GA.
A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services

Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

What Amazon employees say

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Hours and flexibility

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Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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