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Avaya Telecom Jobs (NOW HIRING)

Procom Consultants Group

Sr Voice Engineer

Durham, NC · On-site

Avaya System and Session Manager * Avaya SIPERA SBC or other SBC's * Avaya G860/ Audio Codes ... Create telecom documentation, defining equipment and circuit inventory. * Participates in ensuring ...

Procom Services

Sr Voice Engineer

Durham, NC · On-site

Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES server Avaya System and ... Maintains high level of expertise in current and emerging technologies Create telecom documentation ...

CLOUD 9 SOLUTIONS, LLC

Telecom Engineer

Lansing, MI · On-site

SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone * Partners with Network Services to analyze and resolve IP architecture. * Manage patch management and ...

Vamonos IT

$100K - $115K/yr

About the Role Vamonos IT is seeking a Unified Communications (UC) Telecom Administrator ... Avaya Government Cloud telephony * Cisco Unified Communications infrastructure * Microsoft Teams ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · On-site

... telecom teams on integration activities involving telephony, call center systems, and network ... supporting Avaya platforms in hybrid Cisco/Avaya environments • Experience with secure ...

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How much do avaya telecom jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for avaya telecom in the United States is $42.47, according to ZipRecruiter salary data. Most workers in this role earn between $33.65 and $51.68 per hour, depending on experience, location, and employer.

What are Avaya Telecom professionals?

Avaya Telecom professionals are specialists who work with Avaya's suite of telecommunications products and solutions, including unified communications, contact center technology, and VoIP systems. They may be responsible for installing, configuring, maintaining, and troubleshooting Avaya systems for businesses to ensure efficient communication networks. These professionals often collaborate with IT teams to integrate Avaya solutions with existing infrastructure and provide technical support to end-users. Their expertise helps organizations optimize their communications, improve customer service, and reduce operational costs.

What are some common challenges faced by Avaya Telecom professionals when supporting enterprise communication systems?

Avaya Telecom professionals often encounter challenges such as managing complex, multi-site telephony networks, ensuring minimal downtime during system upgrades or migrations, and troubleshooting issues that span both hardware and software. Additionally, they must stay current with the latest Avaya solutions and updates, which requires ongoing learning. Effective communication with end-users and IT teams is essential to quickly identify problems and implement reliable solutions in high-pressure environments.

What is the difference between Avaya Telecom vs Network Support Specialist?

AspectAvaya TelecomNetwork Support Specialist
CertificationsAvaya certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecom systems, VoIP, enterprise communication networksNetwork infrastructure, troubleshooting, LAN/WAN
Industry UsageTelecom providers, enterprise communicationIT departments, network service providers

Both roles involve network and communication systems, but Avaya Telecom specialists focus on Avaya-specific telephony and VoIP solutions, while Network Support Specialists handle broader network infrastructure and troubleshooting across various platforms.

What are the key skills and qualifications needed to thrive as an Avaya Telecom Specialist, and why are they important?

To excel as an Avaya Telecom Specialist, you need strong knowledge of telecommunications systems, especially Avaya platforms, along with experience in network infrastructure and VoIP technologies. Familiarity with Avaya Communication Manager, Avaya Aura, and relevant certifications such as Avaya Certified Implementation Specialist (ACIS) are highly valued. Outstanding problem-solving abilities, customer service skills, and effective communication help you address technical issues efficiently and support end-users. These skills ensure reliable telecommunication networks, minimize downtime, and enable seamless business communications.
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Avaya Telecom jobs near you
Infographic showing various Avaya Telecom job openings in the United States as of July 2026, with employment types broken down into 2% Internship, 9% As Needed, 63% Full Time, 1% Part Time, 9% Contract, and 16% Nights. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $88,328 per year, or $42.5 per hour.
Manager, Telecommunications

Manager, Telecommunications

The New York Public Library

New York, NY

Full-time

Re-posted 14 days ago

New York Public Library rating

7.1

Company rating: 7.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

Description
Overview
The Technology Infrastructure department is responsible for planning, engineering, installing and operating the technology infrastructure throughout NYPL. These PCs, phones, network equipment and communications circuits provide patrons and staff access to the Internet, public and enterprise applications and other information resources, thereby supporting the entire mission of the Library.  We also work with Capital Planning to ensure that all new or renovated buildings include the latest in technology infrastructure.

The Manager, Telecommunications will lead the Telecommunications team. The position is also responsible for interfacing with key business leaders to review needs, define requirements, and execute technical implementation. They will review upcoming technical needs (upgrades, road map) and determine optimal balance between functionality and security for such deployments.   The manager will also have primary responsibility for reliable operation of in-house and contracted voice services.

Key Responsibilities
  • Provide leadership in planning, deploying and operating the NYPL telephony environment, consisting of Nortel/Avaya CS1000 and Lucent G3 PBXes, Avaya VoIP handsets, Avaya Call Manager and ACD systems, branch Nortel BCM and Partner key systems, and the IP, SIP and POTs circuits that connect them.
  • Deliver reliable voice calling, voicemail, ACD and audio conferencing services.
  • Lead efforts to install and upgrade the voice systems to a common VoIP platform.
  • Manage two staff Telecommunications Technicians, organizing their daily activities and ensuring their timely response to repairs and request tickets.
  • Supervise other IT staff and outside vendors as needed to complete telephony projects and repairs.
  • Prepare RFPs and bid specifications for voice equipment replacement, upgrade, and expansion, as well as small data/phone cabling installations.
  • Manage telecom vendors that provide hardware support and provision/maintain the circuits, and provide outsourced services such as voice conferencing.
  • Maintain an accurate inventory of the voice system equipment and circuits.
  • Periodically reconcile telecom bills against active services to ensure proper billing.
  • Work with other IT groups and Capital Planning staff to implement the voice portion of new and renovated building projects.

Required Education, Experience & Skills
Required Education & Experience
  • Bachelor's degree with a major in telecommunications, computer systems, or engineering, or strong combination of education and work experience
  • 10 years of experience planning, installing and maintaining a large (1,000+ handsets, 500+ POTS lines, PRI and copper trunks) distributed (25+ locations) voice system
Required Skills
  • Familiarity with Nortel and Avaya hardware, including VoIP handsets, digital handsets, CS1000 PBXes.
  • Experience with Avaya Aura (including Session Manager, System Manager Call Manager) and ACD systems.  Strong knowledge of vectoring.
  • Familiarity with IX messaging or comparable messaging system.
  • Understanding of structured cable systems.
  • Available on-call after hours and weekends.
  • Able to supervise equipment replacement and circuit upgrades during evening and weekends (outside of public service hours)

Preferred Qualifications
Preferred Qualifications
  • Relevant Avaya certifications preferred.  Cisco or Mitel certification acceptable

More...
Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
  • Be Helpful to patrons and colleagues
  • Be Resourceful in solving problems 
  • Be Curious in all aspects of your work
Physical Duties
  • Limited physical effort is required
  • Light lifting required
  • Lifting up to 40 lbs. required
  • Requires travel within NYC

Physical Required?
No
Schedule
M-F 9-5, some flexibility
Weekends and nights as required.

What New York Public Library employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

New York Public Library logo

About New York Public Library

Sourced by ZipRecruiter

The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations--including research and branch libraries--throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at www.nypl.org.

Industry

Libraries and archives

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1895

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