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Avaya Telecom Jobs (NOW HIRING)

In-Telecom

Voice L2 Technician

Kennesaw, GA

Ensure accurate time entry, ticket notes, and follow-up actions Skills, Knowledge & Expertise * 2+ years of IT or telecom support experience (MSP/VoIP background preferred) * Familiarity with Avaya ...

Safelite Group

Senior Telecom Engineer

Columbus, OH

Avaya Cloud Office (ACO) * Voice infrastructure * SIP-based communications * IVR solutions ... Telecom Strategy, Architecture & Vendor Management - Partner with the Telecom Architect to define ...

Safelite Group

Senior Telecom Engineer

Columbus, OH · On-site

Genesys Cloud Contact Center Xima Avaya Cloud Office (ACO) Voice infrastructure SIP-based ... Telecom Strategy, Architecture & Vendor Management- Partner with the Telecom Architect to define ...

VOICE

Voice L2 Technician

San Antonio, TX · On-site

Ensure accurate time entry, ticket notes, and follow-up actions Skills, Knowledge & Expertise * 2+ years of IT or telecom support experience (MSP/VoIP background preferred) * Familiarity with Avaya ...

CLOUD 9 SOLUTIONS, LLC

Telecom Engineer

Lansing, MI · On-site

SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone * Partners with Network Services to analyze and resolve IP architecture. * Manage patch management and ...

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How much do avaya telecom jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for avaya telecom in the United States is $42.47, according to ZipRecruiter salary data. Most workers in this role earn between $33.65 and $51.68 per hour, depending on experience, location, and employer.

What is an Avaya Telecom professional?

Avaya Telecom professionals are specialists who work with Avaya's suite of telecommunications products and solutions, including unified communications, contact center technology, and VoIP systems. They may be responsible for installing, configuring, maintaining, and troubleshooting Avaya systems for businesses to ensure efficient communication networks. These professionals often collaborate with IT teams to integrate Avaya solutions with existing infrastructure and provide technical support to end-users. Their expertise helps organizations optimize their communications, improve customer service, and reduce operational costs.

What are some common challenges faced by Avaya Telecom professionals when supporting enterprise communication systems?

Avaya Telecom professionals often encounter challenges such as managing complex, multi-site telephony networks, ensuring minimal downtime during system upgrades or migrations, and troubleshooting issues that span both hardware and software. Additionally, they must stay current with the latest Avaya solutions and updates, which requires ongoing learning. Effective communication with end-users and IT teams is essential to quickly identify problems and implement reliable solutions in high-pressure environments.

What are the key skills and qualifications needed to thrive as an Avaya Telecom specialist, and why are they important?

To excel as an Avaya Telecom Specialist, you need strong knowledge of telecommunications systems, especially Avaya platforms, along with experience in network infrastructure and VoIP technologies. Familiarity with Avaya Communication Manager, Avaya Aura, and relevant certifications such as Avaya Certified Implementation Specialist (ACIS) are highly valued. Outstanding problem-solving abilities, customer service skills, and effective communication help you address technical issues efficiently and support end-users. These skills ensure reliable telecommunication networks, minimize downtime, and enable seamless business communications.

What is the difference between Avaya Telecom vs Network Support Specialist?

AspectAvaya TelecomNetwork Support Specialist
CertificationsAvaya certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecom systems, VoIP, enterprise communication networksNetwork infrastructure, troubleshooting, LAN/WAN
Industry UsageTelecom providers, enterprise communicationIT departments, network service providers

Both roles involve network and communication systems, but Avaya Telecom specialists focus on Avaya-specific telephony and VoIP solutions, while Network Support Specialists handle broader network infrastructure and troubleshooting across various platforms.

More about Avaya Telecom jobs

What cities are hiring for Avaya Telecom jobs?

Cities with the most Avaya Telecom job openings:

What states have the most Avaya Telecom jobs?

States with the most job openings for Avaya Telecom jobs include:

What job categories do people searching Avaya Telecom jobs look for?

The top searched job categories for Avaya Telecom jobs are:

Infographic showing various Avaya Telecom job openings in the United States as of September 2026, with employment types broken down into 89% Full Time, 7% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $88,328 per year, or $42.5 per hour.

Telecom Analyst/Telecom Engineer

Washington, DC • On-site

National Capitol Contracting LLC
51 - 200 employees
Learn more about National Capitol Contracting LLCexternal

$65K - $75K/yr

Other

Re-posted 10 days ago

Job description

Position Summary

This is an ONSITE position located in Washington, D.C.

NCC is seeking a Telecom Engineer/Analyst to support and optimize an enterprise unified communications environment. This role will focus primarily on Microsoft Teams Voice and Direct Routing while also supporting Avaya telephony platforms, enterprise VoIP infrastructure, and legacy telecommunications services.

The ideal candidate will have extensive hands-on experience with Microsoft Teams Voice, Avaya telephony systems, and troubleshooting complex enterprise voice and call-quality issues.

Essential Duties and Responsibilities

  • Provide Tier 2 and Tier 3 support for Microsoft Teams Phone, Direct Routing, Avaya telephony, and enterprise unified communications services.
  • Design, configure, and maintain Teams Voice solutions, including dial plans, voice policies, auto attendants, call queues, and call-routing configurations.
  • Troubleshoot call-quality, call-routing, carrier-connectivity, and voice-service issues; perform root-cause analysis and implement corrective actions.
  • Administer Avaya Communication Manager, System Manager, Session Manager, AVP, AES, WFO, and CDR solutions.
  • Manage supporting virtual servers, VMware ESXi hosts, and Windows and Linux server environments.
  • Support legacy telecommunications services, including analog and digital lines, PSTN connectivity, and voice trunks.
  • Collaborate with telecommunications carriers, Microsoft, and third-party vendors to maintain service availability and performance.
  • Monitor system health and performance indicators to identify service degradation, operational gaps, vulnerabilities, and infrastructure risks.
  • Perform system maintenance, configuration changes, upgrades, testing, vulnerability remediation, and platform enhancements.
  • Maintain technical documentation, system configuration records, and troubleshooting procedures.
  • Participate in shift work and after-hours call-in support as needed to meet customer SLAs in a 24/7/365 environment.

Minimum Requirements

  • Ability to obtain and maintain a Public Trust clearance (must be able to pass a Credit Check and Criminal Background Check).
  • 8+ years of hands-on Avaya experience in an enterprise telecommunications environment.
  • Extensive hands-on experience with Microsoft Teams Voice, Teams Phone, and Direct Routing.
  • Experience configuring Teams dial plans, voice policies, auto attendants, call queues, and call routing.
  • Experience providing Tier 2 or Tier 3 support for enterprise VoIP or unified communications environments.
  • Hands-on experience with Avaya Communication Manager 7.x or later.
  • Hands-on experience with Avaya System Manager and Session Manager 7.1 or later.
  • Experience with AVP, AES, WFO, and CDR.
  • Experience administering VMware ESXi, virtual servers, and Windows or Linux server environments.
  • Knowledge of enterprise call routing, carrier services, PSTN connectivity, and voice-quality troubleshooting.
  • Ability to participate in shift work or after-hours support within a 24/7/365 operational environment.

Compensation:

$65,000-$75,000


The compensation range listed for this position is provided as a good-faith estimate of what the company intends to offer for this role. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, budget, market data, and relevant laws.



NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us and reference the position in your email.
 

All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.