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Avaya Telecom Jobs (NOW HIRING)

ITTConnect

Project Manager - Avaya platform

Atlanta, GA · On-site

The end client is in the Telecom business. Job location: Hybrid in Atlanta, GA 30329, 3 days a week ... Lead end-to-end projects for Avaya platform upgrades, migrations, and infrastructure maintenance.

Hudson Automotive Group

Telecom Analyst

Charleston, SC · On-site +1

The Telecom Analyst will ensure a seamless communication infrastructure by managing phone upgrades ... Familiarity with platforms such as Cisco, Avaya, RingCentral, or Microsoft Teams Voice. * Knowledge ...

Hudson Automotive Group

Telecom Analyst

Charleston, SC · Remote

The Telecom Analyst will ensure a seamless communication infrastructure by managing phone upgrades ... Familiarity with platforms such as Cisco, Avaya, RingCentral, or Microsoft Teams Voice. * Knowledge ...

Beth Israel Lahey Health

Telecom Analyst

Plymouth, MA

$33.65 - $45.29/hr

Telecom Analysts are expected to be able to configure call forwarding, call routing, voice menus ... Avaya Certifications Pay Range: $33.65 - $45.29 The pay range listed for this position is the base ...

TEKsystems

Avaya Operations Manager

Brooklyn, NY

$65 - $85/hr

This person will be an Expert on Avaya Call Center and contact center specifically to manage this ... That means all internal management and teams consisting of Network, Network engineering, Telecom ...

TEKsystems

Avaya Operations Manager

Brooklyn, NY

$65 - $85/hr

This person will be an Expert on Avaya Call Center and contact center specifically to manage this ... That means all internal management and teams consisting of Network, Network engineering, Telecom ...

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How much do avaya telecom jobs pay per hour?

As of May 31, 2026, the average hourly pay for avaya telecom in the United States is $42.47, according to ZipRecruiter salary data. Most workers in this role earn between $33.65 and $51.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Avaya Telecom Specialist, and why are they important?

To excel as an Avaya Telecom Specialist, you need strong knowledge of telecommunications systems, especially Avaya platforms, along with experience in network infrastructure and VoIP technologies. Familiarity with Avaya Communication Manager, Avaya Aura, and relevant certifications such as Avaya Certified Implementation Specialist (ACIS) are highly valued. Outstanding problem-solving abilities, customer service skills, and effective communication help you address technical issues efficiently and support end-users. These skills ensure reliable telecommunication networks, minimize downtime, and enable seamless business communications.

What are some common challenges faced by Avaya Telecom professionals when supporting enterprise communication systems?

Avaya Telecom professionals often encounter challenges such as managing complex, multi-site telephony networks, ensuring minimal downtime during system upgrades or migrations, and troubleshooting issues that span both hardware and software. Additionally, they must stay current with the latest Avaya solutions and updates, which requires ongoing learning. Effective communication with end-users and IT teams is essential to quickly identify problems and implement reliable solutions in high-pressure environments.

What are Avaya Telecom professionals?

Avaya Telecom professionals are specialists who work with Avaya's suite of telecommunications products and solutions, including unified communications, contact center technology, and VoIP systems. They may be responsible for installing, configuring, maintaining, and troubleshooting Avaya systems for businesses to ensure efficient communication networks. These professionals often collaborate with IT teams to integrate Avaya solutions with existing infrastructure and provide technical support to end-users. Their expertise helps organizations optimize their communications, improve customer service, and reduce operational costs.

What is the difference between Avaya Telecom vs Network Support Specialist?

AspectAvaya TelecomNetwork Support Specialist
CertificationsAvaya certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecom systems, VoIP, enterprise communication networksNetwork infrastructure, troubleshooting, LAN/WAN
Industry UsageTelecom providers, enterprise communicationIT departments, network service providers

Both roles involve network and communication systems, but Avaya Telecom specialists focus on Avaya-specific telephony and VoIP solutions, while Network Support Specialists handle broader network infrastructure and troubleshooting across various platforms.

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Avaya Telecom jobs near you
Avaya Telecom Engineer

Avaya Telecom Engineer

Noblesoft Technologies

Charlotte, NC • On-site

Contractor

Posted 14 days ago

Job description

Job Title:  Senior Avaya Telecom Engineer 

Location:  Charlotte, NC
 

Key Responsibilities

  • System Design & Implementation:
    • Architect, deploy, and optimize Avaya Aura Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Element Management System (EMS), Session Border Controller (SBC), Application Enablement Services (AES), and SIP trunking solutions.
    • Integrate Avaya platforms with third-party applications and telco services for PSTN connectivity.
  • Operations & Support:
    • Provide advanced troubleshooting and technical support for Avaya systems, including incident and problem management for CM, SMGR, SM, EMS, SBC, AES, and SIP environments.
    • Perform moves, adds, changes (MACs), upgrades, and patch management for Avaya infrastructure.
    • Monitor system performance, conduct capacity analysis, and ensure compliance with enterprise standards.
  • Security & Compliance:
    • Manage secure API access, data encryption, and system backups.
    • Ensure systems meet regulatory and business continuity requirements, including E911 integration.
  • Collaboration & Documentation:
    • Work closely with cross-functional teams (network, security, application owners) to deliver integrated voice solutions.
    • Develop and maintain technical documentation, procedures, and training materials for support staff and end-users.
  • Continuous Improvement:
    • Stay current with industry trends and Avaya technology advancements.
    • Recommend and implement new features, upgrades, and process improvements.
 

Required Skills & Experience

  • Technical Expertise:
    • 5+ years’ hands-on experience with Avaya Aura platforms (CM, SMGR, SM, EMS, SBC, AES).
    • Deep understanding of SIP trunking, VoIP protocols, and telephony infrastructure.
    • Experience with installation, configuration, and troubleshooting of Avaya systems and media gateways (G650, G450, G430).
    • Familiarity with integration of Avaya with other enterprise applications and cloud services.
  • Certifications:
    • Avaya ACIS/ACSS certifications preferred.
    • Additional certifications in networking (CCNP Collaboration, etc.) are a plus.
  • Soft Skills:
    • Excellent problem-solving, communication, and interpersonal skills.
    • Ability to mentor junior engineers and collaborate across teams.
 

Preferred Qualifications

  • Experience with large-scale enterprise deployments and migrations.
  • Knowledge of related technologies (Cisco Unity, NICE, Verint, RedSky E911).
Proven track record in project management and vendor coordination