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Assistant Nokia Networks Jobs (NOW HIRING)

Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with ... Evaluate customer networks for performance, scalability, manageability, and security. * Configure ...

Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with ... Evaluate customer networks for performance, scalability, manageability, and security. * Configure ...

Senior SW Test Engineer

Westford, MA · On-site

$114K - $149K/yr

With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ... results to assist in debugging and modifying software; and analyzing test results to ensure ...

Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with ... Evaluate customer networks for performance, scalability, manageability, and security. * Configure ...

With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ... Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with ...

Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with ... Evaluate customer networks for performance, scalability, manageability, and security. * Configure ...

Senior SW Test Engineer

Westford, MA · On-site

$114K - $149K/yr

... results to assist in debugging and modifying software; and analyzing test results to ensure ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to ...

New

Senior SW Test Engineer

Westford, MA · On-site

$114K - $149K/yr

... results to assist in debugging and modifying software; and analyzing test results to ensure ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to ...

New

Senior SW Test Engineer

Westford, MA · On-site

$105K - $150K/yr

... results to assist in debugging and modifying software; and analyzing test results to ensure ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...

Investigate the reason and root cause for lots being put on hold * Assist with engineering tool ... Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.

... Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks ... Investigate the reason and root cause for lots being put on hold * Assist with engineering tool ...

With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ... results. * Assist in the design of PCB test boards to validate and corroborate simulations.

HW Engineer, RF System

Coppell, TX · On-site

$134K - $163K/yr

... and repair centers. * Assist with RF related tasks needed to maintain radio products in ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...

Coordinate and assist as necessary in repairs of electrical, mechanical, and plumbing systems ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...

Senior Critical Facilities Engineer

San Jose, CA · On-site

$122K - $168K/yr

With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ... Coordinate and assist as necessary in repairs of electrical, mechanical, and plumbing systems

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Showing results 1-20

Assistant Nokia Networks information

What is the difference between Assistant Nokia Networks vs Network Technician?

AspectAssistant Nokia NetworksNetwork Technician
Required CredentialsAssociate degree or equivalent, certifications like Nokia Certified Network Associate (NCNA)High school diploma or equivalent, certifications like Cisco CCNA or Nokia certifications
Work EnvironmentOffice settings, field support for Nokia network equipmentFieldwork, installation, maintenance, and troubleshooting of network hardware
Employer & Industry UsageTelecommunications companies, Nokia service providersTelecom providers, network service companies

The Assistant Nokia Networks typically supports network operations through administrative and technical assistance, often working under supervision. In contrast, a Network Technician performs hands-on installation, maintenance, and troubleshooting of network hardware. Both roles require technical certifications and are integral to telecom infrastructure, but the Network Technician role involves more direct technical tasks.

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Infographic showing various Assistant Nokia Networks job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Care Technical Customer Advocate

Nokia

Coppell, TX • On-site

Other

Medical, Dental, Life, Retirement, PTO

Posted 16 days ago


Nokia rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

30th of 99 rated telecommunications companies


Job description


We invite experienced, customer-facing professionals to apply for the Customer Technical Advocate role, where you will engage consultatively with our customers, solutions, marketing, and systems engineering teams. This position requires hands-on expertise in administering and operating the Nokia NSP product, coupled with a strong desire to help our customers advance their automation capabilities. If you are passionate about driving technical solutions and fostering collaborative success, we encourage you to apply.
Responsibilities
  • Escalations for tickets customer feels are not being worked or are technically challenging to resolve
  • Ensure customer support cases have been assigned appropriate Severity/Priority and communicate to support delivery team for proper level of attention
  • Outage Service Failure Reports (SFR) and Root Cause Analysis (RCA) requests for an outage, incident, or hot issue (led by the Incident Manager in the case of outage)
  • Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with licensing issue(s) using ASLM
  • Provide Technical Support engagement training and knowledge transfer related to case/ticket management including best practices for processes and services
  • Evaluate customer networks for performance, scalability, manageability, and security.
  • Configure equipment and services. Test and support networks in various stages of deployment. Provide recommendations to optimize the network operations and performance.
  • Work with internal technical teams for product placement and feature improvements for reliability, availability, and serviceability.
Qualifications
You have:
  • Bachelor's degree in Computer Science, Computer Engineering, or a related technical field, or equivalent relevant professional experience.
  • 5+ years of relevant experience with a telecommunications equipment vendor or service provider, configuring, monitoring, and troubleshooting IP/MPLS networks using protocols such as OSPF, ISIS, BGP, MPLS, and L2/L3 VPNs over MPLS.
  • 5+ years of experience administering and operating network management systems.
  • 3+ years of hands-on experience in Linux system administration, particularly with Red Hat and CentOS environments.
  • 3+ years of experience operating and troubleshooting software applications within virtualized environments and systems.
  • 3+ years of experience in automation and Operations Support Systems (OSS) integration.
  • Strong knowledge of Nokia networking products and platforms, including NSP, 5620 SAM, 7x50, and related technologies.
  • Excellent written and verbal communication skills, with demonstrated ability to communicate effectively with end clients and technical stakeholders.
  • Nokia SRA, Cisco CCIE, Juniper JNCIE, or equivalent industry certification preferred.
About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
Learn more about life at Nokia.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
About the Team
Some of our benefits in US:
  • Corporate Retirement Savings Plan
  • Health and dental benefits
  • Short-term disability, and long-term disability
  • Life insurance, and AD&D - Company paid 2x base pay
  • Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
  • Paid time off for holidays and Vacation
  • Employee Stock Purchase Plan
  • Tuition Assistance Plan
  • Adoption assistance
  • Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

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