Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with ... Evaluate customer networks for performance, scalability, manageability, and security. * Configure ...
Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with ... Evaluate customer networks for performance, scalability, manageability, and security. * Configure ...
With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ... Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with ...
With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ... Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with ...
Senior SW Test Engineer
Westford, MA · On-site
$105K - $150K/yr
... results to assist in debugging and modifying software; and analyzing test results to ensure ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...
Senior SW Test Engineer
Westford, MA · On-site
$105K - $150K/yr
... results to assist in debugging and modifying software; and analyzing test results to ensure ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...
Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with ... Evaluate customer networks for performance, scalability, manageability, and security. * Configure ...
Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with ... Evaluate customer networks for performance, scalability, manageability, and security. * Configure ...
Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with ... Evaluate customer networks for performance, scalability, manageability, and security. * Configure ...
Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with ... Evaluate customer networks for performance, scalability, manageability, and security. * Configure ...
Care Technical Customer Advocate
Coppell, TX · On-site
$89K - $166K/yr
Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with ... Evaluate customer networks for performance, scalability, manageability, and security. * Configure ...
Care Technical Customer Advocate
Coppell, TX · On-site
$89K - $166K/yr
Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with ... Evaluate customer networks for performance, scalability, manageability, and security. * Configure ...
Senior SW Test Engineer
Westford, MA · On-site
$114K - $149K/yr
With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ... results to assist in debugging and modifying software; and analyzing test results to ensure ...
Senior SW Test Engineer
Westford, MA · On-site
$114K - $149K/yr
With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ... results to assist in debugging and modifying software; and analyzing test results to ensure ...
Senior SW Test Engineer
$114K - $149K/yr
... results to assist in debugging and modifying software; and analyzing test results to ensure ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...
Senior SW Test Engineer
$114K - $149K/yr
... results to assist in debugging and modifying software; and analyzing test results to ensure ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...
... Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks ... Investigate the reason and root cause for lots being put on hold * Assist with engineering tool ...
... Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks ... Investigate the reason and root cause for lots being put on hold * Assist with engineering tool ...
Optical Test Co-Op
San Jose, CA · On-site
$20.10 - $70.40/hr
... engineers. * Assist in the setup, calibration, and maintenance of advanced ODVT test stations ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...
Optical Test Co-Op
San Jose, CA · On-site
$20.10 - $70.40/hr
... engineers. * Assist in the setup, calibration, and maintenance of advanced ODVT test stations ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...
Semiconductor Mfg Technician
Sunnyvale, CA · On-site
$49K - $91K/yr
Investigate the reason and root cause for lots being put on hold * Assist with engineering tool ... Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.
Semiconductor Mfg Technician
Sunnyvale, CA · On-site
$49K - $91K/yr
Investigate the reason and root cause for lots being put on hold * Assist with engineering tool ... Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.
Optical Test Co-Op
San Jose, CA · Hybrid
With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ... engineers. * Assist in the setup, calibration, and maintenance of advanced ODVT test stations.
Optical Test Co-Op
San Jose, CA · Hybrid
With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ... engineers. * Assist in the setup, calibration, and maintenance of advanced ODVT test stations.
R&D HW Optical Components Program Manager
Sunnyvale, CA · On-site
$139K - $258K/yr
... OMG) and assist in the development and introduction of products based on Photonic Integrated ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...
R&D HW Optical Components Program Manager
Sunnyvale, CA · On-site
$139K - $258K/yr
... OMG) and assist in the development and introduction of products based on Photonic Integrated ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...
... OMG) and assist in the development and introduction of products based on Photonic Integrated ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...
... OMG) and assist in the development and introduction of products based on Photonic Integrated ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...
Customer Engineering Co-op
Raleigh, NC · On-site
$20.10 - $36.50/hr
Support the testing, validation, and troubleshooting of deployment configurations * Assist with ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...
Customer Engineering Co-op
Raleigh, NC · On-site
$20.10 - $36.50/hr
Support the testing, validation, and troubleshooting of deployment configurations * Assist with ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...
Customer Engineering Co-op
Raleigh, NC · On-site
With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ... Support the testing, validation, and troubleshooting of deployment configurations * Assist with ...
Customer Engineering Co-op
Raleigh, NC · On-site
With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ... Support the testing, validation, and troubleshooting of deployment configurations * Assist with ...
With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ... Manage device-related tasks in Active Directory and assist with password resets and account unlocks.
With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ... Manage device-related tasks in Active Directory and assist with password resets and account unlocks.
Information Systems Engineer 2
Allentown, PA · On-site
$72K - $120K/yr
Manage device-related tasks in Active Directory and assist with password resets and account unlocks ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...
Information Systems Engineer 2
Allentown, PA · On-site
$72K - $120K/yr
Manage device-related tasks in Active Directory and assist with password resets and account unlocks ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...
Signal Integrity Design Engineer
Sunnyvale, CA · On-site
$120K - $170K/yr
... results. * Assist in the design of PCB test boards to validate and corroborate simulations ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...
Signal Integrity Design Engineer
Sunnyvale, CA · On-site
$120K - $170K/yr
... results. * Assist in the design of PCB test boards to validate and corroborate simulations ... With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ...
Signal Integrity Design Engineer
Sunnyvale, CA · On-site
$196K/yr
With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ... results. * Assist in the design of PCB test boards to validate and corroborate simulations.
Signal Integrity Design Engineer
Sunnyvale, CA · On-site
$196K/yr
With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell ... results. * Assist in the design of PCB test boards to validate and corroborate simulations.
Assistant Nokia Networks information
What is the difference between Assistant Nokia Networks vs Network Technician?
| Aspect | Assistant Nokia Networks | Network Technician |
|---|---|---|
| Required Credentials | Associate degree or equivalent, certifications like Nokia Certified Network Associate (NCNA) | High school diploma or equivalent, certifications like Cisco CCNA or Nokia certifications |
| Work Environment | Office settings, field support for Nokia network equipment | Fieldwork, installation, maintenance, and troubleshooting of network hardware |
| Employer & Industry Usage | Telecommunications companies, Nokia service providers | Telecom providers, network service companies |
The Assistant Nokia Networks typically supports network operations through administrative and technical assistance, often working under supervision. In contrast, a Network Technician performs hands-on installation, maintenance, and troubleshooting of network hardware. Both roles require technical certifications and are integral to telecom infrastructure, but the Network Technician role involves more direct technical tasks.
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Care Technical Customer Advocate
Dallas, TX • On-site
Nokia
• Media and Telecom • 10K+ employees10,000+ employees
Other
Re-posted 12 days ago
Nokia rating
7.9
Based on 6 frontline employees who took The Breakroom Quiz
Job description
We invite experienced, customer-facing professionals to apply for the Customer Technical Advocate role, where you will engage consultatively with our customers, solutions, marketing, and systems engineering teams. This position requires hands-on expertise in administering and operating the Nokia NSP product, coupled with a strong desire to help our customers advance their automation capabilities. If you are passionate about driving technical solutions and fostering collaborative success, we encourage you to apply.
- Escalations for tickets customer feels are not being worked or are technically challenging to resolve
- Ensure customer support cases have been assigned appropriate Severity/Priority and communicate to support delivery team for proper level of attention
- Outage Service Failure Reports (SFR) and Root Cause Analysis (RCA) requests for an outage, incident, or hot issue (led by the Incident Manager in the case of outage)
- Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with licensing issue(s) using ASLM
- Provide Technical Support engagement training and knowledge transfer related to case/ticket management including best practices for processes and services
- Evaluate customer networks for performance, scalability, manageability, and security.
- Configure equipment and services. Test and support networks in various stages of deployment. Provide recommendations to optimize the network operations and performance.
- Work with internal technical teams for product placement and feature improvements for reliability, availability, and serviceability.
You have:
- Bachelor's degree in Computer Science, Computer Engineering, or a related technical field, or equivalent relevant professional experience.
- 5+ years of relevant experience with a telecommunications equipment vendor or service provider, configuring, monitoring, and troubleshooting IP/MPLS networks using protocols such as OSPF, ISIS, BGP, MPLS, and L2/L3 VPNs over MPLS.
- 5+ years of experience administering and operating network management systems.
- 3+ years of hands-on experience in Linux system administration, particularly with Red Hat and CentOS environments.
- 3+ years of experience operating and troubleshooting software applications within virtualized environments and systems.
- 3+ years of experience in automation and Operations Support Systems (OSS) integration.
- Strong knowledge of Nokia networking products and platforms, including NSP, 5620 SAM, 7x50, and related technologies.
- Excellent written and verbal communication skills, with demonstrated ability to communicate effectively with end clients and technical stakeholders.
- Nokia SRA, Cisco CCIE, Juniper JNCIE, or equivalent industry certification preferred.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
Learn more about life at Nokia.Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
About Nokia
Sourced by ZipRecruiter
Industry
Media and telecom
Company size
10,000+ Employees
Headquarters location
Murray Hill, NJ, US