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Avaya Telecom Jobs in California (NOW HIRING)

Global IT Family

Sr. UC Engineer

Newport Beach, CA

Avaya System/Session Manager, SBC's, Call Recording, Faxing Applications, Microsoft Skype for Business. Ability to perform analysis, diagnosis, and resolution of telecom problems for end users ...

Global IT Family

Sr. UC Engineer

Newport Beach, CA · On-site

Avaya System/Session Manager, SBC's, Call Recording, Faxing Applications, Microsoft Skype for Business. • Ability to perform analysis, diagnosis, and resolution of telecom problems for end users ...

Internet Brands

Five9 Administrator

Pleasanton, CA · On-site

... Manage telecom vendor relationships, review product roadmaps, and drive problem resolution. • ... Avaya). • Experience implementing telephony solutions for business continuity and disaster ...

Ascend

Telephony Program Manager

Palo Alto, CA · On-site

$85K - $90K/yr

... Cisco, Avaya, etc.) * Formal training and certification in the system development life cycle and project management is preferred * Hands-on experience with implementing Telecom/Telephony ...

Internet Brands

Five9 Administrator

El Segundo, CA

Manage telecom vendor relationships, review product roadmaps, and drive problem resolution ... Familiarity with other telephony platforms (e.g., RingCentral, Avaya). * Experience implementing ...

Internet Brands

Five9 Administrator

Pleasanton, CA · On-site

Manage telecom vendor relationships, review product roadmaps, and drive problem resolution ... Familiarity with other telephony platforms (e.g., RingCentral, Avaya). * Experience implementing ...

Internet Brands

Five9 Administrator

San Francisco, CA · On-site

Manage telecom vendor relationships, review product roadmaps, and drive problem resolution ... Familiarity with other telephony platforms (e.g., RingCentral, Avaya). * Experience implementing ...

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Avaya Telecom information

What is an Avaya Telecom professional?

Avaya Telecom professionals are specialists who work with Avaya's suite of telecommunications products and solutions, including unified communications, contact center technology, and VoIP systems. They may be responsible for installing, configuring, maintaining, and troubleshooting Avaya systems for businesses to ensure efficient communication networks. These professionals often collaborate with IT teams to integrate Avaya solutions with existing infrastructure and provide technical support to end-users. Their expertise helps organizations optimize their communications, improve customer service, and reduce operational costs.

What are some common challenges faced by Avaya Telecom professionals when supporting enterprise communication systems?

Avaya Telecom professionals often encounter challenges such as managing complex, multi-site telephony networks, ensuring minimal downtime during system upgrades or migrations, and troubleshooting issues that span both hardware and software. Additionally, they must stay current with the latest Avaya solutions and updates, which requires ongoing learning. Effective communication with end-users and IT teams is essential to quickly identify problems and implement reliable solutions in high-pressure environments.

What are the key skills and qualifications needed to thrive as an Avaya Telecom specialist, and why are they important?

To excel as an Avaya Telecom Specialist, you need strong knowledge of telecommunications systems, especially Avaya platforms, along with experience in network infrastructure and VoIP technologies. Familiarity with Avaya Communication Manager, Avaya Aura, and relevant certifications such as Avaya Certified Implementation Specialist (ACIS) are highly valued. Outstanding problem-solving abilities, customer service skills, and effective communication help you address technical issues efficiently and support end-users. These skills ensure reliable telecommunication networks, minimize downtime, and enable seamless business communications.

What is the difference between Avaya Telecom vs Network Support Specialist?

AspectAvaya TelecomNetwork Support Specialist
CertificationsAvaya certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecom systems, VoIP, enterprise communication networksNetwork infrastructure, troubleshooting, LAN/WAN
Industry UsageTelecom providers, enterprise communicationIT departments, network service providers

Both roles involve network and communication systems, but Avaya Telecom specialists focus on Avaya-specific telephony and VoIP solutions, while Network Support Specialists handle broader network infrastructure and troubleshooting across various platforms.

What are popular job titles related to Avaya Telecom jobs in California?

For Avaya Telecom jobs in California, the most frequently searched job titles are:

What job categories do people searching Avaya Telecom jobs in California look for?

The top searched job categories for Avaya Telecom jobs in California are:

Avaya Telecom jobs near you
Infographic showing various Avaya Telecom job openings in California as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 5% Part Time, 6% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Telecom Analyst/ Developer

PSG Global Solutions

Los Angeles, CA • On-site

Full-time

Re-posted yesterday

Job description

Company Description

Answer Financial is one of the largest online auto & home insurance agencies in the U.S., with over 390,000 policies in-force as of December, 2012. It helps to insure more than 1.3 million drivers and homeowners. Insurance shoppers in all 50 states can compare insurance prices from some of the more than 20 top-rated insurers that Answer Financial represents. Products offered through Answer Financial include: auto insurance, homeowners insurance, condo insurance, renters insurance, motorcycle insurance, RV insurance & boat insurance. In addition to buying insurance online, customers can buy over the phone with assistance from one of our licensed insurance professionals. Answer Financial is part of The Allstate Corporation (NYSE: ALL), the nation's largest publicly held personal lines insurer.

Job Description

Summary:

The Telecom Analyst/Developer IV will focus on IVR and call routing applications, helping to determine organizational strategic needs and developing creative and innovative functional requirements. You will deliver clean and elegant working solutions for the IVR and speech recognition infrastructure. You will also design, implement, and maintain call flows directing incoming calls to multiple groups within the call centers, utilizing dynamic data-driven skills-based routing.Essential Job 

Duties/Responsibilities:

  • Meet with various departments to determine strategic telephony needsDevelop IVR and call routing applicationsMaintain proper documentation of system configurations
  • Keep abreast of current and new technology advances and their potential application for the company
  • Assist in departmental projectsReview reports and logs for problems and identify appropriate solutions
  • Provide backup to other telecom and network engineers maintaining telephony hardware and software infrastructure and network hardware and software infrastructure
  • Share in providing on-call technical support after hours and on weekends as needed
Qualifications

Qualifications:

  • In-depth knowledge and understanding of call centers and Avaya telecommunications systems, including Communication Manager PBX/ACD, Avaya Aura Experience Portal IVR, Eclipse, and Avaya Application Enablement Services CTI
  • Knowledge of grammar design and development (GRXML), TTS, VXML, SMS, Java/JavaScript
  • Administration of Linux systems
  • Excellent analytical, reasoning, organizational, time management and problem solving skills; excellent oral and written communication skills including ability to interact effectively with executives, customers, vendors and department staff
  • Attention to detail and follow through including the ability to work swiftly and accurately to meet stringent deadlines
  • Ability to work in and constructively contribute to team work environment
  • Ability to maintain the confidentiality of information, and adhere to compliance and security considerations
  • Ability to prioritize and handle multiple tasks simultaneously
  • Occasional lifting and/or carrying of 20 lbs. or more English language fluency required

Optional

  • In-depth knowledge and understanding of Avaya Session Border Controllers, SIP gateways, voice mail / unified communications
  • In-depth knowledge and understanding of Verint (Blue Pumpkin) workforce management and Verint QM call recording technologiesExperience in Cisco, Citrix, Riverbed, Checkpoint, and other network technologies
  • Experience in developing and deploying disaster recovery solutions

Education/Experience:

  • 5+ years of direct experienceBS degree in Computer Science BS  desired
  • Avaya certifications desired
  • Experience with Microsoft Office Products (Word, Excel, Outlook, Access) 
Additional Information

All your information will be kept confidential according to EEO guidelines. 

IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 310-360-5004 ASAP! 

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