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Avaya Engineer Jobs in Texas (NOW HIRING)

One Park Financial

AWS Connect Engineer

Plano, TX · On-site

About the Role We're looking for a hands-on Amazon Connect Engineer who can turn complex customer ... Success migrating from legacy platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect. * Hands ...

One Park Financial

AWS Connect Engineer

Plano, TX · On-site

About the Role We're looking for a hands-on Amazon Connect Engineer who can turn complex customer ... Success migrating from legacy platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect. * Hands ...

One Park Financial

AWS Connect Engineer

Plano, TX · On-site

About the Role We're looking for a hands-on Amazon Connect Engineer who can turn complex customer ... Success migrating from legacy platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect. * Hands ...

Saxon Global

Technology Lead - Genesys

Dallas, TX

S., providing enhanced IT consulting and engineering solution services for past 16 years. Saxon ... Avaya, VXML technology and SQL is a Plus. Exposure to Routing Strategies like IRD, ORS is a Plus

Netsync Network Solutions

ENG-Tech I/II

Austin, TX · On-site

$20.50 - $27.25/hr

Removal and/or rack installation of Avaya PBXs * Assist in documentation of existing PBX equipment ... Escalate to supervising Engineer * Accountability: Transport and properly dispose of deployment ...

Netsync Network Solutions

ENG-Tech I/II

Austin, TX · On-site

$20.50 - $27.25/hr

Removal and/or rack installation of Avaya PBXs * Assist in documentation of existing PBX equipment ... Escalate to supervising Engineer * Accountability: Transport and properly dispose of deployment ...

Netsync Network Solutions

ENG-Tech I/II

Austin, TX · On-site

$20.50 - $27.25/hr

Removal and/or rack installation of Avaya PBXs * Assist in documentation of existing PBX equipment ... Escalate to supervising Engineer * Accountability: Transport and properly dispose of deployment ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · On-site +1

$170K - $200K/yr

As the Principal Architect, you will engineer and design the most complex Contact Center ... Cisco, Avaya, inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · On-site

$170K - $200K/yr

As the Principal Architect, you will engineer and design the most complex Contact Center ... Cisco, Avaya, inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · On-site

$170 - $200/hr

As the Principal Architect, you will engineer and design the most complex Contact Center ... Cisco, Avaya, inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly ...

Bowhead

Site Manager

San Angelo, TX · On-site

Associate degree in Telecommunications, Information Technology, Engineering Technology, Business ... Working knowledge of Cisco Unified Communications Manager (CUCM) and/or Avaya Communication Manager.

Bowhead

Site Manager

San Angelo, TX · On-site

Associate degree in Telecommunications, Information Technology, Engineering Technology, Business ... Working knowledge of Cisco Unified Communications Manager (CUCM) and/or Avaya Communication Manager.

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How much do avaya engineer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for avaya engineer in Texas is $44.42, according to ZipRecruiter salary data. Most workers in this role earn between $35.82 and $56.88 per hour, depending on experience, location, and employer.

What is an Avaya engineer?

Avaya Engineers are IT professionals who specialize in designing, implementing, maintaining, and troubleshooting Avaya communication systems, such as VoIP phone systems, contact centers, and unified communications platforms. They work with Avaya hardware and software to ensure seamless communication within organizations. Their responsibilities often include system configuration, upgrades, user support, and resolving technical issues to maintain optimal system performance.

What does an Avaya engineer do?

Avaya is a multinational software and telecommunications company that develops and sells unifying communications solutions, such as voice over IP (VoIP) Technology, phone systems, system administration, and other technical tools. Avaya engineers may work for the Avaya corporation or an organization that utilizes the software. In this role, you design a central system based on your company's communication needs within their organization and with customers. This may include setting up an in-house call center, a network of remote answering lines, or a hybrid of both. Once the design is approved, you oversee the installation of the system and may be responsible for regular maintenance and repairs to ensure it continues to run properly.

What are the key skills and qualifications needed to thrive as an Avaya engineer, and why are they important?

To thrive as an Avaya Engineer, you need in-depth knowledge of telephony systems, VoIP, networking fundamentals, and experience with Avaya platforms, usually validated by certifications like Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS). Familiarity with Avaya Aura, Communication Manager, Session Manager, and troubleshooting tools is essential. Strong problem-solving abilities, attention to detail, and effective communication are vital soft skills for managing complex installations and client interactions. These skills ensure reliable deployment, maintenance, and support of Avaya solutions, leading to optimal system performance and customer satisfaction.

What are some common challenges Avaya engineers face when managing large-scale communication systems?

Avaya Engineers working with large-scale communication systems often encounter challenges like integrating legacy infrastructure with newer Avaya solutions, ensuring system reliability during peak usage, and troubleshooting complex network issues that may impact voice quality or connectivity. Effective communication and collaboration with IT, network, and support teams are essential to quickly resolve incidents and implement updates or patches. Staying up-to-date with Avaya's evolving technologies and best practices helps engineers anticipate potential issues and optimize system performance.

What is the difference between Avaya Engineer vs VoIP Engineer?

AspectAvaya EngineerVoIP Engineer
CertificationsAvaya certifications, CCNA, CCNPCCNA, CCNP, Cisco certifications
Work EnvironmentTelecommunications, enterprise networksVoIP systems, enterprise and service provider networks
Industry UsageTelecom providers, large corporationsIT firms, telecom, service providers

Both roles involve managing voice communication systems, but Avaya Engineers specialize in Avaya platforms, while VoIP Engineers focus on various VoIP technologies across different vendors. The choice depends on the specific systems used by the employer.

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Avaya Engineer jobs near you
Infographic showing various Avaya Engineer job openings in Texas as of August 2026, with employment types broken down into 77% Full Time, and 23% Contract. Highlights an 84% In-person, 5% Hybrid, and 11% Remote job distribution, with an average salary of $92,387 per year, or $44.4 per hour.

Conversational AI Engineer - Google/GECX & Code Agents

TTEC Digital

Austin, TX • Remote

$135K - $155K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 22 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

As a Conversational AI Engineer specializing in Gemini Enterprise for Customer Experience (GECX), you will design, deploy, and optimize next-generation, customer-facing agentic workflows. You will work on a unified platform that bridges the gap between digital discovery (via Google Search and Maps) and front-line customer operations (chat, voice, and retail/commerce touchpoints).

You will use Customer Experience Agent Studio (CX Agent Studio) to build multi-agent applications, but your core focus will be implementing Code Agents-leveraging programmatic SDKs (such as cxas-scrapi), writing custom Python/TypeScript tool callbacks, and utilizing localized CLI workflows to programmatically structure, lint, test, and sync complex agent hierarchies. You will merge the speed of low-code visual canvas building with the absolute determinism of custom-coded logic.

What you'll be doing:
  • Develop Multi-Agent Architectures: Build and configure modular, hierarchical agent networks (Root/Steering agents and targeted Sub-agents) using a combination of the CX Agent Studio canvas and programmatic Code Agents.
  • Write Custom Code Tools & Callbacks: Program specialized backend logic, data transformation scripts, and custom tool callbacks in Python or TypeScript to extend agent capabilities beyond basic natural language prompts.
  • Leverage GECX Engineering CLI & Tooling: Run automated code-first developer workflows utilizing uv environments and the cxas CLI for structural static linting (cxas lint) and advanced semantic instruction validation (cxas llm-lint).
  • Design Generative Playbooks & Control Flows: Author and maintain structured, XML-like agent instructions (, , ) that natively hook into custom Python tools ({@TOOL: custom_script}) and sub-agent routing syntax ({@AGENT: specialized_subagent}).
  • Program Enterprise Integrations: Seamlessly hook Code Agents into live databases, product catalogs, CRMs, and CCaaS networks (e.g., Genesys, Avaya) via Model Context Protocol (MCP) or secure OpenAPI webhooks.
  • Automate Quality & Evaluation (CI/CD): Script programmatic, golden-scenario test cases and simulation evals using simulation frameworks to test multi-turn agent trajectories, preventing hallucinations and conversational regressions before sync-to-prod.
Skills and experience you will bring:
  • Bachelor's degree in computer science, engineering field, or equivalent practical experience.
  • 3+ years of experience building conversational AI solutions, virtual agents, or programmatic AI workflows.
  • Strong proficiency in Python or TypeScript/Node.js, with hands-on experience handling complex JSON payloads, RESTful APIs, and cloud-hosted webhooks.
  • Experience utilizing Git-based developer workflows and command-line interfaces (CLIs) for software versioning and deployment.
  • Hands-on experience building with Google's GECX Code Agent tooling (e.g., cxas-scrapi workspace/SDK, Python-based agent foundries).
  • Good technical understanding of Dialogflow CX, CX Agent Studio, or similar advanced, stateful conversational frameworks.
  • Experience deploying streaming, low-latency audio-to-audio (A2A) voice agents and integrating with telephony (SIP/RTP) or CCaaS partner environments.
  • Solid grasp of prompt engineering safety protocols, blocklists, and programmatic fallback behaviors (e.g., before_model_callback or after_tool_callback hooks).
  • Experience with BigQuery or Google Cloud Logging to programmatically extract conversation traces, search text transcripts, and build data-driven performance metrics.
$135,000 - $155,000 a year
#LI-BN1

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
 
Benefits available to eligible employees include the following: 
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
 
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
 
 
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
 
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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