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Automotive Service Director Jobs in Raleigh, NC (NOW HIRING)

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Automotive Service Director information

See Raleigh, NC salary details

$37.4K

$116.3K

$172.1K

How much do automotive service director jobs pay per year?

As of Aug 10, 2026, the average yearly pay for automotive service director in Raleigh, NC is $116,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,400.00 and $145,800.00 per year, depending on experience, location, and employer.

What is an automotive service director?

An automotive service director leads the service department at a car dealership or vehicle parts store. While the service director may help determine the mechanical needs of a vehicle, main duties often include managing employees, creating goals for the team, and ensuring efficient operations to help get the customer in and out of the shop quickly. The automotive service director may also control operating expenses and help manages inventory and accounts receivable. People in this career typically gain skills and experience as a service technician. Automotive service manager is a similar job title.

What is the difference between Automotive Service Director vs Automotive Service Manager?

AspectAutomotive Service DirectorAutomotive Service Manager
CredentialsASE certifications, management experienceASE certifications, technical and supervisory skills
Work EnvironmentOversees multiple departments, strategic planningManages daily operations of service department
Employer & Industry UsageUsed in large dealerships and service centersCommon in dealerships and independent shops
Search & Comparison IntentFocuses on leadership and strategic rolesFocuses on daily operations and team management

The Automotive Service Director typically holds a higher-level, strategic role overseeing multiple departments and focusing on long-term planning. The Automotive Service Manager handles daily operations, team supervision, and customer service. Both roles require certifications like ASE and experience, but the Director's role is broader and more focused on overall business performance.

How does an automotive service director typically interact with technicians and service advisors to ensure smooth operations?

An Automotive Service Director plays a key leadership role by regularly coordinating with service advisors and technicians to streamline workflow and resolve any operational issues. They hold daily meetings to set goals, review progress, and address challenges, fostering open communication and collaboration within the team. Additionally, they provide guidance, training, and support to ensure high-quality service and customer satisfaction. This collaborative environment helps maintain efficiency and supports the professional growth of team members.

What are the key skills and qualifications needed to thrive as an automotive service director?

To excel as an Automotive Service Director, you need extensive automotive technical knowledge, management experience, and typically a background in automotive service or business administration. Familiarity with dealership management systems (DMS), repair order software, and certifications like ASE are highly valuable. Exceptional leadership, customer service, and problem-solving skills help you motivate teams and ensure customer satisfaction. These competencies are critical for efficiently managing operations, driving profitability, and maintaining high standards of service quality.

What does an automotive service director do?

An Automotive Service Director oversees the service department of a car dealership or automotive repair shop. Their responsibilities include managing service staff, ensuring customer satisfaction, developing business strategies, and maintaining high-quality repair standards. They also monitor department profitability, handle customer complaints, and implement policies for efficient operations. Ultimately, they ensure that the service department runs smoothly and meets both customer and company expectations.
More about Automotive Service Director jobs
What are the most commonly searched types of Automotive Service jobs in Raleigh, NC? The most popular types of Automotive Service jobs in Raleigh, NC are:
What are popular job titles related to Automotive Service Director jobs in Raleigh, NC? For Automotive Service Director jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Automotive Service Director jobs in Raleigh, NC look for? The top searched job categories for Automotive Service Director jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Automotive Service Director jobs? Cities near Raleigh, NC with the most Automotive Service Director job openings:
Automotive Service Director jobs near you
Infographic showing various Automotive Service Director job openings in Raleigh, NC as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $116,266 per year, or $55.9 per hour.

Automotive Service Manager

Mills Auto Group

Wake Forest, NC • On-site

$110K - $150K/yr

Full-time

Medical, Retirement, PTO

Re-posted 29 days ago

Job description

Job Summary:
The Automotive Service Manager at Mills Auto Group is responsible for overseeing and managing all aspects of the service department, including customer service, operations, and profitability. This is a full-time position in the auto industry based in the Raleigh, North Carolina area. This is an individual contributor role with a base salary plus commission, and the total compensation can range from $110,000 to $150,000 per year, paid semi-monthly.
Compensation & Benefits:
- Base salary plus commission structure
- Total compensation ranging from $110,000 to $150,000 per year
- Paid semi-monthly
- Health insurance benefits
- 401(k) retirement plan
- Paid time off and holidays
- Employee discounts on vehicles and services
Responsibilities:
- Manage and supervise a team of service technicians and support staff
- Maintain a high level of customer satisfaction by ensuring timely and efficient service
- Monitor and improve the department's profitability by analyzing and controlling expenses
- Develop and implement strategies to increase service department revenue
- Review and approve service estimates and invoices to ensure accuracy and fair pricing
- Oversee inventory management and ordering of parts and supplies
- Ensure compliance with safety and environmental regulations
- Train and mentor service department employees to achieve individual and team goals
- Create and maintain a positive work environment and promote teamwork
- Handle customer escalations and resolve any service-related issues
- Stay updated on industry developments and trends to identify opportunities for growth and improvement
Requirements:
- At least 5 years of experience in an automotive service management role
- Proven record of success in managing a profitable service department
- Excellent leadership, coaching, and communication skills
- Strong knowledge of automotive repair and maintenance
- Familiarity with dealership software and systems
- Ability to work in a fast-paced and dynamic environment
- Strong problem-solving and decision-making abilities
- High school diploma or equivalent (college degree preferred)
EEOC statement:
Mills Auto Group is an equal opportunity employer. We value diversity and welcome applicants of all backgrounds and identities. We are committed to creating a workplace that is inclusive, fair, and respectful of all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. We encourage diversity and inclusivity in our hiring and strive to create a work environment that reflects the diverse communities we serve.

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