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Automotive Customer Service Representative Jobs in Georgia

Jiffy Lube

Automotive Customer Service

Riverdale, GA · On-site

Customer service or sales experience is preferred, while automotive experience is not required. A valid driver's license is strongly preferred but not required. Job Summary The Customer Service ...

Carma Automotive Group

Be Seen First

Customer Service Representative - Automotive Dealership

Duluth, GA · On-site

$17 - $25/hr

If so, we'd love to have you join our team at Carma Automotive Group as a Customer Service Representative ! About the Role As a Customer Service Representative, you will play a key role in managing ...

Carma Automotive Group

Be Seen First

Customer Service Representative - Automotive Dealership

Duluth, GA · On-site

$17 - $25/hr

If so, we'd love to have you join our team at Carma Automotive Group as a Customer Service Representative ! About the Role As a Customer Service Representative, you will play a key role in managing ...

Pep Boys

Automotive Customer Service Advisor

Lilburn, GA · On-site

$12 - $18/hr

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

Dacula, GA · On-site

$12 - $18/hr

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

Atlanta, GA · On-site

$12 - $18/hr

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

Roswell, GA · On-site

$12 - $18/hr

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

Suwanee, GA · On-site

$12 - $18/hr

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

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All JobsAutomotive Customer Service Representative JobsAutomotive Customer Service Representative Jobs in Georgia

Automotive Customer Service Representative information

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How much do automotive customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for automotive customer service representative in Georgia is $15.78, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $17.88 per hour, depending on experience, location, and employer.

What does an automotive customer service representative do?

An Automotive Customer Service Representative assists customers with inquiries related to automotive products and services, such as scheduling service appointments, answering questions about repairs or warranties, and processing orders or payments. They act as a liaison between the customer and the service or sales departments, ensuring a smooth and positive experience. Their role often involves handling complaints, providing information on products and services, and maintaining customer records to help build lasting relationships. Strong communication and problem-solving skills are essential for this position.

What does an automotive customer service representative do?

As an automotive customer service representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. Other duties include setting up appointments, connecting with new leads and following up with old leads, and developing positive working relationships with the sales team. In some positions, you may also collect payments or arrange for billing. You typically use CRM software to keep leads and customer files organized and updated.

What are the key skills and qualifications needed to thrive as an automotive customer service representative, and why are they important?

To thrive as an Automotive Customer Service Representative, you need a solid understanding of automotive products and services, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and point-of-sale tools is commonly required. Outstanding problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer concerns. These competencies are vital to ensuring customer satisfaction, repeat business, and effective resolution of service issues in a competitive automotive market.

How does an automotive customer service representative typically interact with other departments within a dealership or service center?

As an Automotive Customer Service Representative, you will frequently collaborate with technicians, sales staff, and parts departments to ensure customers receive accurate information and timely service. Regular coordination is required to schedule appointments, relay customer concerns, and provide updates on the status of vehicles. Building strong working relationships across departments helps resolve issues efficiently and enhances the overall customer experience. This teamwork-driven environment is both dynamic and rewarding, especially for those who enjoy problem-solving and communication.

What is the difference between Automotive Customer Service Representative vs Automotive Sales Associate?

AspectAutomotive Customer Service RepresentativeAutomotive Sales Associate
CredentialsHigh school diploma; customer service experienceHigh school diploma; sales training often preferred
Work EnvironmentDealerships, service centers, call centersShowroom, dealership floor, sales offices
Employer & Industry UsageAutomotive dealerships, service departmentsCar dealerships, automotive retail
Primary FocusCustomer support, service scheduling, issue resolutionVehicle sales, customer engagement, closing deals

While both roles work within automotive dealerships, Automotive Customer Service Representatives focus on supporting customers with service needs and inquiries, whereas Automotive Sales Associates primarily handle vehicle sales and customer acquisition. Understanding these differences helps job seekers identify the right career path in the automotive industry.

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Automotive Customer Service Representative jobs near you
Infographic showing various Automotive Customer Service Representative job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $32,817 per year, or $15.8 per hour.

Automotive Customer Service

Jiffy Lube

Riverdale, GA • On-site

Other

Medical, Dental, Vision, Life

Re-posted 8 days ago

Job description

Premium Velocity Auto PVA / Jiffy Lube is hiring! Come join the team!
We are seeking dependable, growth-minded Customer Service Advisor with strong communication and customer service skills. Ideal candidates can build rapport, explain products confidently, and excel in fast-paced, team-oriented environments. Customer service or sales experience is preferred, while automotive experience is not required. A valid driver's license is strongly preferred but not required.
Job Summary
The Customer Service Advisor supports customers through their entire visit-building trust, guiding service decisions, and performing basic automotive maintenance as a trained Lube Technician.
Job Description
  • Greet customers, review service needs, and escort them from their vehicles
  • Explain promotions and available services
  • Provide unbiased recommendations based on manufacturer guidelines and technician findings
  • Communicate updates throughout the service process
  • Perform preventative maintenance (oil changes, fluid top-offs, inspections, and replacements of basic components)
  • Ensure quality work, review completed services with customers, and encourage return visits
  • Perform other duties as assigned
Requirements
  • Valid U.S. driver's license and authorization to work in the U.S. (no sponsorship)
  • Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs
  • Comfortable working in enclosed or semi-outdoor environments
  • Proven face-to-face customer service or sales experience
Qualifications
  • Excellent customer service and communication skills
  • Strong listening and reasoning abilities
  • Confident in overcoming objections
  • Positive and energetic attitude
  • Ability to succeed in a fast-paced, team-oriented environment
  • Commitment to safety procedures
  • Willingness to train and grow
  • Ability to multitask effectively
Benefits
  • Employer/employee-funded medical, vision, and dental plans, prescription coverage, and telemedicine*
  • Employer-funded basic life & AD&D*
  • Bonus structure for JLU training completion
  • Employee discounts on parts and services
  • Optional life, accident, disability, and critical illness plans*
  • FSA and Dependent Care FSA*
  • Employee assistance programs, will preparation, travel assistance

*Full-time employees
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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