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Auto Customer Service Jobs (NOW HIRING)

Sedgwick

Auto Customer Case Coordinators

Bedford, TX · On-site

$16 - $20.75/hr

We help auto customers through the manufacturing claims process. We offer benefits on day one ... Provide exceptional customer service at all times * De-escalate parties with prolonged process ...

Miller Auto Plaza

Reconditioning / Detailer

Saint Cloud, MN · On-site

$14.75 - $17.75/hr

Requirements Ability to demonstrate Miller Auto's customer service practice and principles Ability to work in a fast pace environment Ability to set priorities and focus on the task at hand Ability ...

Miller Auto Plaza

Reconditioning / Detailer

Saint Cloud, MN · On-site

$16 - $18/hr

Ability to demonstrate Miller Auto's customer service practice and principles Ability to work in a fast pace environment Ability to set priorities and focus on the task at hand Ability to demonstrate ...

Miller Auto Plaza

FT or PT SHOP HELPER/RUNNER

Saint Cloud, MN · On-site

$14.75 - $18.75/hr

Monday to Friday 8am to 5pm Full Time or adjusted hours for Part Time EXPECTATIONS Ability to demonstrate Miller Auto's customer service practice and principles Ability to work in a fast pace ...

Miller Auto Plaza

FT or PT SHOP HELPER/RUNNER

Saint Cloud, MN · On-site

$14.75 - $18.75/hr

Monday to Friday 8am to 5pm Full Time or adjusted hours for Part Time EXPECTATIONS Ability to demonstrate Miller Auto's customer service practice and principles Ability to work in a fast pace ...

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How much do auto customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for auto customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Auto Customer Service Representative, and why are they important?

To thrive as an Auto Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and automotive terminology is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills that help build rapport and resolve issues effectively. These skills ensure that customers receive accurate information, prompt assistance, and a positive experience, which are vital for customer retention and business success.

What are some common challenges faced in an Auto Customer Service role, and how can they be addressed?

One common challenge in Auto Customer Service is handling complex technical questions from customers who may be frustrated or unfamiliar with automotive terminology. Successful representatives use patience, clear communication, and active listening to guide customers through troubleshooting or service processes. Additionally, collaborating closely with technicians and sales teams is crucial to ensure accurate information and a seamless customer experience. Staying up-to-date with the latest automotive technologies and service protocols can help you provide reliable assistance and build customer trust.

What is auto customer service?

Auto customer service refers to the support provided to customers by automotive companies, dealerships, or insurance providers regarding vehicles, maintenance, repairs, warranties, and related services. Representatives help customers with inquiries about their cars, resolve issues, process claims, and provide information about products and services. The goal is to ensure customer satisfaction, address concerns efficiently, and build long-term relationships with clients in the automotive industry.

What is the difference between Auto Customer Service vs Auto Sales Associate?

AspectAuto Customer ServiceAuto Sales Associate
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; sales training
Work EnvironmentDealerships, call centers, online supportShowrooms, dealerships, in-person sales
Industry UsageCustomer support roles in automotive industrySales roles in automotive industry
Common Search/ComparisonCustomer service vs sales roles in auto industry

Auto Customer Service focuses on assisting customers with inquiries, service scheduling, and support, while Auto Sales Associates primarily engage in selling vehicles and closing sales. Both roles require communication skills and industry knowledge but differ in daily tasks and objectives.

More about Auto Customer Service jobs
What cities are hiring for Auto Customer Service jobs? Cities with the most Auto Customer Service job openings:
What states have the most Auto Customer Service jobs? States with the most job openings for Auto Customer Service jobs include:
What job categories do people searching Auto Customer Service jobs look for? The top searched job categories for Auto Customer Service jobs are:
Auto Customer Service jobs near you
Infographic showing various Auto Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 97% Full Time, and 2% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Auto Customer Service Representatives

Mercedes-Benz of Bedford

Bedford, OH

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description


18122 Rockside Rd., Bedford, OH 44146

Automotive Customer Service Representative

$18 - $20 Per Hour + Bonuses
Entry-level Opportunity | Paid Training |
Room for AdvancementPrevious Customer Service & Experience Handling High Call Volume in Any Industry is a Plus


At Mercedes-Benz of Bedford, now part of the Ken Ganley Automotive Group, we’re committed to creating a professional, supportive workplace where employees can grow and succeed long-term. We offer continued training, employee support, competitive benefits, and advancement opportunities within one of the largest and most respected automotive groups in the country.
We are HIRING NOW for an Automotive Customer Service Representative to assist customers over the phone, schedule service appointments, follow up with clients, and help deliver an excellent customer experience from start to finish in our Business Development Center (BDC). This position is ideal for someone who enjoys helping people, communicating with customers, staying organized, and working in a professional office environment.

Hours: 

Monday – Friday: Starting at 8:00AM (8-hour day with an hour lunch break)

 

Benefits: 

  • $18 - $20 per hour + bonuses
  • Full-time Position
  • Paid Training
  • Full Family Benefits – Medical, Dental, Vision, and Life Insurance
  • 401(k) with Company Match
  • Paid Vacation / Sick Time
  • Employee Discounts on Products, Services & Vehicles
  • Supportive Management Team
  • Opportunity for Advancement!

What You’ll Do:

  • You'll spend your days engaging with customers, providing exceptional service and support.
  • You'll assist in coordinating service appointments and managing customer inquiries.
  • You'll contribute to maintaining a positive and efficient service environment.
  • Conduct outbound calls for service reminders, declined services, and followâ€'ups 
  • Update customer information and document all interactions in the CRM 
  • Assist customers with basic service questions, transportation needs, and appointment preparation 
  • Support service campaigns, recalls, and maintenance outreach 
  • Maintain high standards of communication that reflect the Mercedesâ€'Benz brand 
  • Work closely with the Service Manager to meet department goals 

 
What You’ll Bring:

  • Customer service, receptionist, call center, hospitality, administrative, and/or appointment scheduling experience is a plus.
  • Strong communication skills and a customer-focused attitude.
  • Ability to work well in a team-oriented environment.
  • Comfort using CRM systems and scheduling tools 
  • Reliability, punctuality, and a teamâ€'oriented attitude
  • Professional appearance and a positive attitude
  • Valid driver’s license and good driving record

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

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