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Auto Customer Service Jobs in Texas (NOW HIRING)

Sedgwick

Auto Customer Case Coordinators

Bedford, TX

$16 - $20.75/hr

We help auto customers through the manufacturing claims process. We offer benefits on day one ... Provide exceptional customer service at all times * De-escalate parties with prolonged process ...

Sedgwick

Auto Customer Case Coordinators

Bedford, TX · On-site

$16 - $20.75/hr

We help auto customers through the manufacturing claims process. We offer benefits on day one ... Provide exceptional customer service at all times * De-escalate parties with prolonged process ...

Auto Fit Inc

CUSTOMER SERVICE (SALES)

Dallas, TX · On-site

Auto Fit USA LLC Department: Sales Reports To: Sales Manager Retail Customer Service (Sales) Duties and Responsibilities: * Providing a superior customer service experience to all walk-in contact and ...

Empire Auto Parts

Customer Service Agent

Dallas, TX · On-site

$19/hr

We are looking for a Customer Service Agent to answer incoming service calls and online orders ... Free Company Apparel Empire Auto Parts, LLC is an equal opportunity employer and affords equal ...

AGC Auto Glass & Car Care

$60K/yr

AGC Auto Glass & Car Care is seeking an enthusiastic Customer Service Representative to join our growing team. This is an excellent entry-level opportunity for individuals looking to build a ...

Eclipse Auto Spa

Customer Service Representative

Waco, TX · On-site

$14.25 - $19.25/hr

Eclipse Auto Spa is looking for an energetic, organized, and customer-focused professional to help support our expanding operation. This role is perfect for someone who enjoys helping customers ...

AGC Auto Glass & Car Care

$14.25 - $19.50/hr

AGC Auto Glass & Car Care is seeking an enthusiastic Customer Service Representative to join our growing team. This is an excellent entry-level opportunity for individuals looking to build a ...

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All JobsAuto Customer Service JobsAuto Customer Service Jobs in Texas

Auto Customer Service information

What are some common challenges faced in an Auto Customer Service role, and how can they be addressed?

One common challenge in Auto Customer Service is handling complex technical questions from customers who may be frustrated or unfamiliar with automotive terminology. Successful representatives use patience, clear communication, and active listening to guide customers through troubleshooting or service processes. Additionally, collaborating closely with technicians and sales teams is crucial to ensure accurate information and a seamless customer experience. Staying up-to-date with the latest automotive technologies and service protocols can help you provide reliable assistance and build customer trust.

What is the difference between Auto Customer Service vs Auto Sales Associate?

AspectAuto Customer ServiceAuto Sales Associate
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; sales training
Work EnvironmentDealerships, call centers, online supportShowrooms, dealerships, in-person sales
Industry UsageCustomer support roles in automotive industrySales roles in automotive industry
Common Search/ComparisonCustomer service vs sales roles in auto industry

Auto Customer Service focuses on assisting customers with inquiries, service scheduling, and support, while Auto Sales Associates primarily engage in selling vehicles and closing sales. Both roles require communication skills and industry knowledge but differ in daily tasks and objectives.

What is auto customer service?

Auto customer service refers to the support provided to customers by automotive companies, dealerships, or insurance providers regarding vehicles, maintenance, repairs, warranties, and related services. Representatives help customers with inquiries about their cars, resolve issues, process claims, and provide information about products and services. The goal is to ensure customer satisfaction, address concerns efficiently, and build long-term relationships with clients in the automotive industry.

What are the key skills and qualifications needed to thrive as an Auto Customer Service Representative, and why are they important?

To thrive as an Auto Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and automotive terminology is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills that help build rapport and resolve issues effectively. These skills ensure that customers receive accurate information, prompt assistance, and a positive experience, which are vital for customer retention and business success.
What are popular job titles related to Auto Customer Service jobs in Texas? For Auto Customer Service jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Auto Customer Service jobs in Texas look for? The top searched job categories for Auto Customer Service jobs in Texas are:
What cities in Texas are hiring for Auto Customer Service jobs? Cities in Texas with the most Auto Customer Service job openings:
Auto Customer Service jobs near you
Infographic showing various Auto Customer Service job openings in Texas as of July 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution.
Auto Customer Case Coordinators

Auto Customer Case Coordinators

Sedgwick

Bedford, TX

$16 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Sedgwick rating

7.6

Company rating: 7.6 out of 10

Based on 319 frontline employees who took The Breakroom Quiz

205th of 299 rated insurance

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Auto Customer Case Coordinators

Our teams connect! We collaborate in the office . Our Bedford office is located at: 2200 Highway 121 Suite 250
Bedford, TX 76021

Are you detail-oriented, process-driven, and possess strong communication skills? Are you customer- centric? Do you enjoy working on a computer navigating multiple systems? Are you seeking the beginning of a promising career with growth opportunity?

We are hiring for Automotive Customer Case Coordinators. We help auto
customers through the manufacturing claims process.

We offer benefits on day one:

  • 401K

  • Medical, Dental, Vision

  • Generous PTO package

  • Business Casual Dress Code

Position Purpose:

This role is expected to communicate with customers, financial institutions, attorneys, and auto dealership personnel to coordinate various buyback vehicle activities or reimbursement activities on behalf of the client, including but not limited to: mailing, calling, emailing and faxing appropriate parties to complete required tasks. They must have an understanding and be compliant with the necessary paperwork and vehicle remarketing or reimbursement requirements of each Client's guidelines and be able to complete tasks in a timely manner.

Key Position Activities:

  • Provide exceptional customer service at all times

  • De-escalate parties with prolonged process issues

  • Liaise between manufacturer, dealer, and other 3rd parties

  • Administrative tasks/data entry

  • Build and maintain client/3rd party relationships

  • Strengthen clients' brand & maintain trust between client and 3rd parties

  • Update customer database systems with owner or vehicle record changes, diary note entries, and workflow case to completion

  • Escalate customer, dealer or 3rd party issues to manager as appropriate

  • Ensure quality of service on all phone calls

  • Ability to multi-task with phone and computer

  • Adhere to company policies and responsibly manage time & attendance

  • Assist with other duties as assigned

  • Understand and become proficient within our various case management systems

Scope of Work:

  • Daily contact with dealership personnel, financial institutions, and other 3rd parties to coordinate the remarketing or reimbursement related processes of vehicle buybacks or recall related activity on behalf of the client. This includes any necessary paperwork involved.

  • Regular contact on each assigned case to ensure the highest level of quality service.

Education and Experience Required:

  • Type 40+ WPM, meet required data entry and customer service experience assessments

  • Exceptional verbal communication & Phone de-escalation skills

  • High School Diploma or GED required

  • Bachelor's degree preferred or some college course work completed 2+ years of customer service experience preferred

  • Solid verbal communication skills with a professional telephone etiquette

  • Basic math, reading, writing, organizational skills, and problem-solving capabilities

  • Meet background verification requirements

  • Proficient with Microsoft Office

  • Proficient in Computer Skills

Key Competencies:

  • Demonstrates the ability to identify and understand the process needs, takes appropriate actions to ensure all parties involved needs are met and proactively searches for ways to increase Client satisfaction, with minimal to no direction from management.

  • Demonstrates the ability to speak clearly and convey information orally, both on an individual basis and in a group.

  • Demonstrates the ability to draft written communication, both on an individual basis and in a group.

  • Demonstrates the ability to positively and confidently share opinions and feelings in the spirit of cooperation and team building. Accurately communicates with others regardless of their status or position.

  • Demonstrates the ability to deal openly and honestly with customers and management while building credibility and maintaining trust. Exhibits confidence and collaboration for the needs of parties involved. Is perceived by other as being helpful and supportive.

Other (i.e. physical requirements, travel, etc. that is not covered above:

Position requires the following physical activity:

  • Grasping - frequently apply pressure to an object with the fingers and palm

  • Hearing - constantly perceiving the nature of sounds at normal speaking levels with or without correction

  • Reaching - frequently extend hand (s) and arm (s) in any direction

  • Repetitive motion - frequent substantial movements (motions) of the wrists, hands and/or fingers

  • Seeing - constantly use visual acuity to determine the accuracy, neatness and thoroughness of the work assigned or to make general observations

  • Sitting - frequently sit for sustained periods of time

  • Talking - constantly expressing or exchanging ideas by means of the spoken word

  • Visual acuity - Must have close visual acuity to perform activities such as, preparing and analyzing data and figures, viewing a computer terminal, extensive reading, filing papers, operating a vehicle, etc.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $20/hour USD - $25/hour USD. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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