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Auto Customer Service Jobs in Texas (NOW HIRING)

BARKO US LLC

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Customer Service Representative

Houston, TX · On-site

$18 - $23/hr

Position Summary The Customer Service Representative will be responsible for originating payday and ... Originate payday and auto title loans in accordance with CAB regulations * Assess customer ...

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Auto Customer Service information

What is auto customer service?

Auto customer service refers to the support provided to customers by automotive companies, dealerships, or insurance providers regarding vehicles, maintenance, repairs, warranties, and related services. Representatives help customers with inquiries about their cars, resolve issues, process claims, and provide information about products and services. The goal is to ensure customer satisfaction, address concerns efficiently, and build long-term relationships with clients in the automotive industry.

What are the key skills and qualifications needed to thrive as an auto customer service representative?

To thrive as an Auto Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and automotive terminology is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills that help build rapport and resolve issues effectively. These skills ensure that customers receive accurate information, prompt assistance, and a positive experience, which are vital for customer retention and business success.

What are some common challenges faced in an auto customer service role, and how can they be addressed?

One common challenge in Auto Customer Service is handling complex technical questions from customers who may be frustrated or unfamiliar with automotive terminology. Successful representatives use patience, clear communication, and active listening to guide customers through troubleshooting or service processes. Additionally, collaborating closely with technicians and sales teams is crucial to ensure accurate information and a seamless customer experience. Staying up-to-date with the latest automotive technologies and service protocols can help you provide reliable assistance and build customer trust.

What is the difference between Auto Customer Service vs Auto Sales Associate?

AspectAuto Customer ServiceAuto Sales Associate
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; sales training
Work EnvironmentDealerships, call centers, online supportShowrooms, dealerships, in-person sales
Industry UsageCustomer support roles in automotive industrySales roles in automotive industry
Common Search/ComparisonCustomer service vs sales roles in auto industry

Auto Customer Service focuses on assisting customers with inquiries, service scheduling, and support, while Auto Sales Associates primarily engage in selling vehicles and closing sales. Both roles require communication skills and industry knowledge but differ in daily tasks and objectives.

What are popular job titles related to Auto Customer Service jobs in Texas?

For Auto Customer Service jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Auto Customer Service jobs in Texas look for?

The top searched job categories for Auto Customer Service jobs in Texas are:

What cities in Texas are hiring for Auto Customer Service jobs?

Cities in Texas with the most Auto Customer Service job openings:

Auto Customer Service jobs near you
Infographic showing various Auto Customer Service job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Agent | Part- Time

Empire Auto Parts

Dallas, TX • On-site

$19/hr

Part-time

Re-posted 22 days ago

Job description

The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ensuring exceptional customer service and long-term satisfaction of our customers.
Responsibilities:
  • Product Expertise: Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation.
  • Customer Inquiries: Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
  • Order Processing: Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.
  • Issue Resolution: Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
  • Inventory Awareness: Stay informed about inventory levels and product updates to provide accurate information to customers.
  • Collaboration with Teams: Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
  • Feedback Collection: Collect customer feedback and suggest improvements in products, services, or processes to management

Qualifications/Skills:
  • High school diploma or equivalent; automotive parts or collision repair training is a plus.
  • Experience in customer service, preferably in the automotive or collision repair industry.
  • Strong understanding of automotive parts and their applications.
  • Proficiency in CRM software and order management systems.
  • Excellent communication and interpersonal skills.
  • Technical aptitude with automotive parts and repair processes.
  • Attention to detail and accuracy in order processing.
  • Strong problem-solving and negotiation skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Bilingual: English and Spanish
  • Call Center experience
  • Be at least 18 years old

What We Offer:
  • Paid Training
  • Paid Sick Days
  • Paid Holidays, Including 1 Floating Holiday (Your Birthday)
  • Weekly Pay
  • M-F work week; No weekends

Employee Perks:
  • Casual Dress Code
  • Teamwork Environment
  • Free Company Apparel
  • Free Parking
  • Employee Recognition

Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.
* Empire Auto Parts participates in E-verify. Link: https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PG
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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