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Auto Customer Service Jobs in Wisconsin (NOW HIRING)

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Auto Customer Service information

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$9

$18

$27

How much do auto customer service jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for auto customer service in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What are some common challenges faced in an Auto Customer Service role, and how can they be addressed?

One common challenge in Auto Customer Service is handling complex technical questions from customers who may be frustrated or unfamiliar with automotive terminology. Successful representatives use patience, clear communication, and active listening to guide customers through troubleshooting or service processes. Additionally, collaborating closely with technicians and sales teams is crucial to ensure accurate information and a seamless customer experience. Staying up-to-date with the latest automotive technologies and service protocols can help you provide reliable assistance and build customer trust.

What is the difference between Auto Customer Service vs Auto Sales Associate?

AspectAuto Customer ServiceAuto Sales Associate
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; sales training
Work EnvironmentDealerships, call centers, online supportShowrooms, dealerships, in-person sales
Industry UsageCustomer support roles in automotive industrySales roles in automotive industry
Common Search/ComparisonCustomer service vs sales roles in auto industry

Auto Customer Service focuses on assisting customers with inquiries, service scheduling, and support, while Auto Sales Associates primarily engage in selling vehicles and closing sales. Both roles require communication skills and industry knowledge but differ in daily tasks and objectives.

What is auto customer service?

Auto customer service refers to the support provided to customers by automotive companies, dealerships, or insurance providers regarding vehicles, maintenance, repairs, warranties, and related services. Representatives help customers with inquiries about their cars, resolve issues, process claims, and provide information about products and services. The goal is to ensure customer satisfaction, address concerns efficiently, and build long-term relationships with clients in the automotive industry.

What are the key skills and qualifications needed to thrive as an Auto Customer Service Representative, and why are they important?

To thrive as an Auto Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and automotive terminology is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills that help build rapport and resolve issues effectively. These skills ensure that customers receive accurate information, prompt assistance, and a positive experience, which are vital for customer retention and business success.
What are popular job titles related to Auto Customer Service jobs in Wisconsin? For Auto Customer Service jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Auto Customer Service jobs in Wisconsin look for? The top searched job categories for Auto Customer Service jobs in Wisconsin are:
Auto Customer Service jobs near you
Infographic showing various Auto Customer Service job openings in Wisconsin as of July 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,463 per year, or $19 per hour.

Customer Service Representative

BUDGET TRUCK AND AUTO BODY INC

Janesville, WI • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Customer Service Representative

Join a Growing Team at Budget Truck & Auto | Janesville, WI

Are you a customer-focused professional who enjoys building relationships, solving problems, and keeping operations running smoothly? Do you thrive in a fast-paced environment where no two days are the same?

Budget Truck & Auto is seeking a friendly, organized, and detail-oriented Customer Service Representative to become a key member of our team. As the first point of contact for our customers, you'll play an essential role in delivering an exceptional experience while supporting our collision repair and service operations.

For over 50 years, Budget Truck & Auto has built a reputation for quality workmanship and outstanding customer service. We specialize in collision repair, custom painting, and vinyl graphics for passenger vehicles, commercial trucks, motor coaches, RVs, and more.

Why Join Budget Truck & Auto?

At Budget Truck & Auto, we believe our people are our greatest asset. We offer a supportive team environment, competitive pay, and a comprehensive benefits package designed to reward and invest in our employees.

What We Offer

  • Competitive pay: $18–$22 per hour based on experience
  • Paid holidays and vacation
  • Health insurance options
  • Company-paid Short-Term Disability and Basic Life Insurance
  • Dental and Vision Insurance
  • Voluntary Life and Long-Term Disability Insurance
  • 401(k) with company match
  • Employee discounts
  • Uniform allowance
  • Stable, full-time employment with a respected local business

What You'll Do

As our Customer Service Representative, you'll help ensure seamless communication between customers, technicians, and administrative staff by:

  • Greeting customers and creating a positive first impression
  • Answering phone calls and responding to customer inquiries professionally
  • Processing vehicle drop-offs and pick-ups
  • Entering and maintaining accurate customer, billing, and repair information
  • Assisting with invoicing and billing functions
  • Coordinating paperwork and documentation throughout the repair process
  • Managing multiple tasks while maintaining attention to detail
  • Supporting the team with additional administrative duties as needed

What We're Looking For

Required Qualifications

  • High school diploma or equivalent
  • 1+ year of customer service experience
  • 1+ year of office or administrative experience
  • Excellent verbal and written communication skills
  • Strong computer skills, including Microsoft Office applications
  • Exceptional organizational and time-management abilities
  • Ability to multitask and prioritize effectively
  • Strong attention to detail and accuracy
  • Reliable attendance and punctuality
  • Positive attitude and team-first mindset

Preferred Qualifications

  • Experience with CCC ONE
  • Experience with QuickBooks Online
  • Automotive, trucking, collision repair, or service industry knowledge

Who You'll Be

The ideal candidate is someone who:

  • Enjoys helping customers and creating positive experiences
  • Takes ownership of their work
  • Communicates confidently and professionally
  • Stays organized under pressure
  • Works well independently and collaboratively
  • Wants to be part of a hardworking, supportive team

Apply Today

If you're looking for a rewarding career with a company that values professionalism, teamwork, and customer service excellence, we'd love to hear from you.

Budget Truck & Auto Full-Time Customer Service Representative Janesville, Wisconsin

"Join a team that takes pride in quality work, exceptional customer service, and supporting one another every day."