ZipRecruiter

Log In

1

Auto Customer Service Jobs in Tennessee (NOW HIRING)

Caliber

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

Customer Service Representative Caliber Collision has an immediate job opening for a Customer ... Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile ...

New

Caliber

Customer Service Representative

Nashville, TN · On-site

$16 - $18/hr

Customer Service Representative Caliber Collision has an immediate job opening for a Customer ... Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile ...

Mygrant

Customer Service Representative

Nashville, TN · On-site

$15.50 - $21/hr

Customer Service Representative Non-Exempt Reports To: Branch Manager ESSENTIAL JOB FUNCTIONS: The ... Enter customer orders for auto glass parts and process customer returns. * Process daily cash ...

next page

Showing results 1-20

All JobsAuto Customer Service JobsAuto Customer Service Jobs in Tennessee

Auto Customer Service information

What is auto customer service?

Auto customer service refers to the support provided to customers by automotive companies, dealerships, or insurance providers regarding vehicles, maintenance, repairs, warranties, and related services. Representatives help customers with inquiries about their cars, resolve issues, process claims, and provide information about products and services. The goal is to ensure customer satisfaction, address concerns efficiently, and build long-term relationships with clients in the automotive industry.

What are the key skills and qualifications needed to thrive as an auto customer service representative?

To thrive as an Auto Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and automotive terminology is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills that help build rapport and resolve issues effectively. These skills ensure that customers receive accurate information, prompt assistance, and a positive experience, which are vital for customer retention and business success.

What are some common challenges faced in an auto customer service role, and how can they be addressed?

One common challenge in Auto Customer Service is handling complex technical questions from customers who may be frustrated or unfamiliar with automotive terminology. Successful representatives use patience, clear communication, and active listening to guide customers through troubleshooting or service processes. Additionally, collaborating closely with technicians and sales teams is crucial to ensure accurate information and a seamless customer experience. Staying up-to-date with the latest automotive technologies and service protocols can help you provide reliable assistance and build customer trust.

What is the difference between Auto Customer Service vs Auto Sales Associate?

AspectAuto Customer ServiceAuto Sales Associate
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; sales training
Work EnvironmentDealerships, call centers, online supportShowrooms, dealerships, in-person sales
Industry UsageCustomer support roles in automotive industrySales roles in automotive industry
Common Search/ComparisonCustomer service vs sales roles in auto industry

Auto Customer Service focuses on assisting customers with inquiries, service scheduling, and support, while Auto Sales Associates primarily engage in selling vehicles and closing sales. Both roles require communication skills and industry knowledge but differ in daily tasks and objectives.

What are popular job titles related to Auto Customer Service jobs in Tennessee?

For Auto Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Auto Customer Service jobs in Tennessee look for?

The top searched job categories for Auto Customer Service jobs in Tennessee are:

Auto Customer Service jobs near you
Infographic showing various Auto Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Specialist

defi AUTO LLC

Nashville, TN • On-site

$20/hr

Full-time

PTO

Re-posted 11 days ago

Job description

About defi SOLUTIONS:

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance. 

What is in it for You? 

  • Paid Training 
  • Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance 
  • Tuition Reimbursement 
  • Day One - Comprehensive Benefits Package 
  • We encourage your individual growth and look to promote within! 

Position Summary

The Customer Service Specialist is responsible for managing a high volume of inbound and outbound calls, helping customers understand their account status, reviewing payment options, processing account requests, and providing a professional, solutions-focused customer experience.

Duties and Responsibilities

  • Assist customers with bank and auto loan account questions in a high-volume contact center environment.
  • Handle inbound and outbound calls professionally while providing accurate account support.
  • Process ACH requests.
  • Provide payoff quotes for consumers and dealers.
  • Update customer account information, including address changes and name changes.
  • Assist customers with online banking account needs, including password resets.
  • Order copies of checks/payments as needed.
  • Review customer account status and assist with payment-related questions.
  • Support early-stage account recovery conversations by helping customers understand available payment or resolution options.
  • Accurately document customer interactions and account updates.
  • Maintain professionalism, empathy, and compliance during all customer conversations.
  • Perform other duties as assigned.

Required Qualifications: 

  • High School Diploma or GED 
  • Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
  • Proven Remote Work Experience: Demonstrated experience working from home, with a reliable internet connection (stipend not included), ensuring you can work effectively and maintain adherence and quality standards remotely 
  • State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you. 

Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.