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Auto Customer Service Jobs in Tennessee (NOW HIRING)

Crash Champions

Customer Service Representative

Nashville, TN · On-site

$15.50 - $21/hr

The Customer Service Representative must possess a moderate level of technical knowledge about the auto-collision repair process. Responsibilities: * Review with customers and walk through high-level ...

Fairhouse Insurance

Customer Service Specialist

Memphis, TN · On-site

$15.25 - $20/hr

The Customer Service Specialist is the primary point of contact for existing clients and is ... Working knowledge of personal lines insurance, including home and auto coverage, endorsements, and ...

New

QCHI

Customer Service Representative

Brownsville, TN · On-site

$14/hr

As a Customer Service Representative you will: * Complete cash transactions for our customers ... Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance

QCHI

Customer Service Representative

Hendersonville, TN · On-site

$14/hr

The Customer Service Representative opportunity is a Full-Time position that has great potential ... Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance

QCHI

Customer Service Representative

Brownsville, TN · On-site

$12.75 - $17.50/hr

As a Customer Service Representative you will: * Complete cash transactions for our customers ... Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance

U-Haul

Customer Service Representative

Collierville, TN · On-site

$14.25 - $19.25/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

QCHI

Customer Service Representative

Goodlettsville, TN · On-site

$15 - $20.50/hr

As a Customer Service Representative you will: * Complete cash transactions for our customers ... Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance.

Raising Cane's

Customer Service Associate

Ooltewah, TN · On-site

$15/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Auto and Renter's Insurance, and ID Theft Protection * OnePass Gym Membership Program * 401(k) With ...

Raising Cane's

Customer Service Associate

Georgetown, TN · On-site

$15/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Auto and Renter's Insurance, and ID Theft Protection * OnePass Gym Membership Program * 401(k) With ...

Raising Cane's

Customer Service Associate

Riceville, TN · On-site

$15/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Auto and Renter's Insurance, and ID Theft Protection * OnePass Gym Membership Program * 401(k) With ...

Raising Cane's

Customer Service Associate

Cleveland, TN · On-site

$15/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Auto and Renter's Insurance, and ID Theft Protection * OnePass Gym Membership Program * 401(k) With ...

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Showing results 21-40

All JobsAuto Customer Service JobsAuto Customer Service Jobs in Tennessee

Auto Customer Service information

What is auto customer service?

Auto customer service refers to the support provided to customers by automotive companies, dealerships, or insurance providers regarding vehicles, maintenance, repairs, warranties, and related services. Representatives help customers with inquiries about their cars, resolve issues, process claims, and provide information about products and services. The goal is to ensure customer satisfaction, address concerns efficiently, and build long-term relationships with clients in the automotive industry.

What are the key skills and qualifications needed to thrive as an auto customer service representative?

To thrive as an Auto Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and automotive terminology is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills that help build rapport and resolve issues effectively. These skills ensure that customers receive accurate information, prompt assistance, and a positive experience, which are vital for customer retention and business success.

What are some common challenges faced in an auto customer service role, and how can they be addressed?

One common challenge in Auto Customer Service is handling complex technical questions from customers who may be frustrated or unfamiliar with automotive terminology. Successful representatives use patience, clear communication, and active listening to guide customers through troubleshooting or service processes. Additionally, collaborating closely with technicians and sales teams is crucial to ensure accurate information and a seamless customer experience. Staying up-to-date with the latest automotive technologies and service protocols can help you provide reliable assistance and build customer trust.

What is the difference between Auto Customer Service vs Auto Sales Associate?

AspectAuto Customer ServiceAuto Sales Associate
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; sales training
Work EnvironmentDealerships, call centers, online supportShowrooms, dealerships, in-person sales
Industry UsageCustomer support roles in automotive industrySales roles in automotive industry
Common Search/ComparisonCustomer service vs sales roles in auto industry

Auto Customer Service focuses on assisting customers with inquiries, service scheduling, and support, while Auto Sales Associates primarily engage in selling vehicles and closing sales. Both roles require communication skills and industry knowledge but differ in daily tasks and objectives.

What are popular job titles related to Auto Customer Service jobs in Tennessee?

For Auto Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Auto Customer Service jobs in Tennessee look for?

The top searched job categories for Auto Customer Service jobs in Tennessee are:

Auto Customer Service jobs near you
Infographic showing various Auto Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

Crash Champions

Nashville, TN • On-site

$15.50 - $21/hr

Full-time

Re-posted 8 days ago

Crash Champions rating

7.0

Company rating: 7.0 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

171st of 375 rated vehicle maintenance

Job description

Champions Do More

Crash Champions is home to a collection of team members driven by a deeply-rooted purpose and guided by a powerful principle: Here, We Do More.

It’s the Crash Champions DNA and it’s the mark of who we are. Above everything, we believe in what we do; and we hold fast to the conviction of why we do it. As the largest founder-led collision repair service provider in the U.S., we serve our customers and business partners with an unexpected level of personal and professional service to build trust at every touch point.

Responsibilities

Position Summary:

The Customer Service Representative is responsible for ensuring best-in-class customer service is delivered to all customers throughout the repair process.

This position requires a high level of customer service, communication skills, and a positive attitude. The Customer Service Representative must possess a moderate level of technical knowledge about the auto-collision repair process.

Responsibilities:

  • Review with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person; educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures
  • Establish communication expectations with customer: Provide repair status updates to customer via call or text based on an established communication cadence with the customer
  • Communicate with Service Advisor: Frequently communicate to get updates regarding the status of vehicles within the repair process
  • Conduct final quality control check: Perform the final quality control check prior to customer pick up to ensure the quality of the repair will meet or exceed customer expectations and Crash Champion's standards
  • Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
  • Provide additional support to Service Advisor (as needed): Complete parts invoices and provide additional support for Service Advisor role as needed
  • Additional responsibilities as assigned

Qualifications

Basic/Required:

  • Legally authorized to work in the United States
  • 6 months or greater of prior experience working in a fast-paced, customer-service environment
  • Proficient with Computers, as well as, other software

Preferred:

  • Bilingual (Spanish)
  • Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
  • Ability to work collaboratively with others to meet shared objectives

Submit a Referral (https://field-crashchampions.icims.com/jobs/2905/customer-service-representative/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834383836)

Location US-TN-Nashville

ID 2023-2905

Position Type Regular Full-Time

Remote No

What Crash Champions employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Crash Champions logo

About Crash Champions

Sourced by ZipRecruiter

Founded in 1999, and based in Chicago, IL, Crash Champions, LLC ("Crash Champions"or the"Company") is the fifth largest independent collision repair chain in the United States, with an established presence in 17 states- and formal direct repair program ("DRP") relationships with most leading insurance carriers. The Company is led by founder and CEO Matt Ebert, who maintains an impressive track record of both organic and acquisition growth. As an acquiror of choice with a value-added capital partner, Crash Champions is expected to grow from a multi-regional business into a nationally recognized provider of collision repair services. Based upon the current pipeline of acquisitions and greenfield openings.

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

51 - 200 Employees

Headquarters location

Westmont, IL, US

Year founded

1999

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