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Auto Customer Service Jobs in Virginia (NOW HIRING)

GEICO

Customer Service Representative (Auto)

Norfolk, VA · On-site

$20.65 - $25.81/hr

... auto insurers in the United States. When you join our company, we want you to feel valued ... Strong customer service, interpersonal, problem-solving, and empathy skills.   * Adaptable ...

CBI Jiffy Lube

Customer Service Representative

Falmouth, VA · On-site

$15 - $20.50/hr

At ASAP Auto Glass, we are looking for an individual with a positive attitude, pleasant demeanor, and determined mindset to oversee our front desk. Job Responsibilities: * Customer service and ...

Caliber

Customer Service Representative

Richmond, VA · On-site

$15.75 - $21.50/hr

Customer Service Representative Caliber Collision has an immediate job opening for a Customer ... Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile ...

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All JobsAuto Customer Service JobsAuto Customer Service Jobs in Virginia

Auto Customer Service information

See Virginia salary details

$9

$18

$26

How much do auto customer service jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for auto customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are some common challenges faced in an Auto Customer Service role, and how can they be addressed?

One common challenge in Auto Customer Service is handling complex technical questions from customers who may be frustrated or unfamiliar with automotive terminology. Successful representatives use patience, clear communication, and active listening to guide customers through troubleshooting or service processes. Additionally, collaborating closely with technicians and sales teams is crucial to ensure accurate information and a seamless customer experience. Staying up-to-date with the latest automotive technologies and service protocols can help you provide reliable assistance and build customer trust.

What is the difference between Auto Customer Service vs Auto Sales Associate?

AspectAuto Customer ServiceAuto Sales Associate
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; sales training
Work EnvironmentDealerships, call centers, online supportShowrooms, dealerships, in-person sales
Industry UsageCustomer support roles in automotive industrySales roles in automotive industry
Common Search/ComparisonCustomer service vs sales roles in auto industry

Auto Customer Service focuses on assisting customers with inquiries, service scheduling, and support, while Auto Sales Associates primarily engage in selling vehicles and closing sales. Both roles require communication skills and industry knowledge but differ in daily tasks and objectives.

What is auto customer service?

Auto customer service refers to the support provided to customers by automotive companies, dealerships, or insurance providers regarding vehicles, maintenance, repairs, warranties, and related services. Representatives help customers with inquiries about their cars, resolve issues, process claims, and provide information about products and services. The goal is to ensure customer satisfaction, address concerns efficiently, and build long-term relationships with clients in the automotive industry.

What are the key skills and qualifications needed to thrive as an Auto Customer Service Representative, and why are they important?

To thrive as an Auto Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and automotive terminology is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills that help build rapport and resolve issues effectively. These skills ensure that customers receive accurate information, prompt assistance, and a positive experience, which are vital for customer retention and business success.
What are popular job titles related to Auto Customer Service jobs in Virginia? For Auto Customer Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Auto Customer Service jobs in Virginia look for? The top searched job categories for Auto Customer Service jobs in Virginia are:
What cities in Virginia are hiring for Auto Customer Service jobs? Cities in Virginia with the most Auto Customer Service job openings:
Auto Customer Service jobs near you
Infographic showing various Auto Customer Service job openings in Virginia as of July 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,762 per year, or $18.6 per hour.
Customer Service Representative (Auto)

Customer Service Representative (Auto)

GEICO

Virginia Beach, VA • On-site

$20.65 - $25.81/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

GEICO rating

8.0

Company rating: 8.0 out of 10

Based on 357 frontline employees who took The Breakroom Quiz

161st of 299 rated insurance

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Your Impact at GEICO   

As an Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.    

What Makes This Opportunity Exciting?   

  • Compensation & Incentives:    

    • Starting Salary: $20.65 - $25.81/hour ($41,609.75 - $52,007.15 annually).    

    • Differentials: +10% for evening shifts; +20% for weekends.    

  • Benefits:  

    • Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).  

    • Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).  

    • 401(k) with up to 6% match, vested immediately.  

    • GEICO Strive, upfront tuition assistance program (up to $5,250 annually).  

  • Professional Growth:   

    • Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.    

  • Workplace Flexibility:   

    • Complete in-office training, then opportunity to work 80% on-site and 20% off-site.   

    • Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.   

    • Office Location: 1345 Perimeter Parkway, Virginia Beach, VA 23454

How You’ll Make a Difference  

  • Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.    

  • Problem Resolution: Resolve customer concerns, ensuring a positive experience.    

  • Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.    

  • Meaningful Impact: Enhance customer satisfaction through meaningful interactions.     

What We’re Looking For   

  • Experience & Qualifications:   

    • Minimum of 1 year of customer-facing experience required; 3+ years preferred.  

    • Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.   

    • Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).   

    • High School Diploma or GED required; College degree preferred.    

  • Core Skills:   

    • Strong customer service, interpersonal, problem-solving, and empathy skills.    

    • Adaptable, detail-oriented, and able to prioritize and multitask across platforms.    

  • Availability:   

    • Available to work evenings, weekends, and holidays.    


#geico800


 

The GEICO Pledge:

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

What GEICO employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

GEICO logo

About GEICO

Sourced by ZipRecruiter

GEICO is built on ingenuity, perseverance, innovation, resilience, and hard, honest work. From its humble beginnings in the midst of the Great Depression to its current place as one of the most successful companies in the nation, GEICO represents a quintessential American success story. At GEICO, we love that our associates are proud goal-seekers, and that's why we believe in celebrating their milestones and rewarding their achievements. Throughout the year we reward performance and accomplishments, host programs that recognize personal successes, and acknowledge innovation, service, and leadership.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Chevy Chase, MD, US

Year founded

1936

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