CSR
Lexington, VA · On-site
$20 - $24/hr
Preferred: 1 year in an auto body or similar work environment including previous customer service experience. Required Skills/Abilities * Ability to function well in a fast past environment ...
CSR
Lexington, VA · On-site
$20 - $24/hr
Preferred: 1 year in an auto body or similar work environment including previous customer service experience. Required Skills/Abilities * Ability to function well in a fast past environment ...
CSR
$20 - $24/hr
Preferred: 1 year in an auto body or similar work environment including previous customer service experience. Required Skills/Abilities * Ability to function well in a fast past environment ...
CSR
$20 - $24/hr
Preferred: 1 year in an auto body or similar work environment including previous customer service experience. Required Skills/Abilities * Ability to function well in a fast past environment ...
Customer Service Associate
$15.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Auto and Renter's Insurance, and ID Theft Protection * OnePass Gym Membership Program * 401(k) With ...
Customer Service Associate
$15.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Auto and Renter's Insurance, and ID Theft Protection * OnePass Gym Membership Program * 401(k) With ...
CSR
Lexington, VA · On-site
$20 - $24/hr
Preferred: 1 year in an auto body or similar work environment including previous customer service experience. Required Skills/Abilities Ability to function well in a fast past environment ...
CSR
Lexington, VA · On-site
$20 - $24/hr
Preferred: 1 year in an auto body or similar work environment including previous customer service experience. Required Skills/Abilities Ability to function well in a fast past environment ...
Customer Service Associate
Charlottesville, VA · On-site
$15.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Auto and Renter's Insurance, and ID Theft Protection * OnePass Gym Membership Program * 401(k) With ...
Customer Service Associate
Charlottesville, VA · On-site
$15.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Auto and Renter's Insurance, and ID Theft Protection * OnePass Gym Membership Program * 401(k) With ...
Customer Service Representative
Henrico, VA · On-site
$12.77 - $13.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...
Customer Service Representative
Henrico, VA · On-site
$12.77 - $13.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...
CSR
$20 - $24/hr
Preferred: 1 year in an auto body or similar work environment including previous customer service experience. Required Skills/Abilities * Ability to function well in a fast past environment ...
CSR
$20 - $24/hr
Preferred: 1 year in an auto body or similar work environment including previous customer service experience. Required Skills/Abilities * Ability to function well in a fast past environment ...
P/T Automotive Customer Service Advisor
Williamsburg, VA · On-site
Medical
Dental
Vision
Life
Customer service or sales experience is preferred, while automotive experience is not required. A ... Velocity Auto provides equal employment opportunities to all employees and applicants for ...
P/T Automotive Customer Service Advisor
Williamsburg, VA · On-site
Medical
Dental
Vision
Life
Customer service or sales experience is preferred, while automotive experience is not required. A ... Velocity Auto provides equal employment opportunities to all employees and applicants for ...
Automotive Customer Service Advisor - 4025
Virginia Beach, VA · On-site
Medical
Dental
Vision
Life
Customer service or sales experience is preferred, while automotive experience is not required. A ... Velocity Auto provides equal employment opportunities to all employees and applicants for ...
Automotive Customer Service Advisor - 4025
Virginia Beach, VA · On-site
Medical
Dental
Vision
Life
Customer service or sales experience is preferred, while automotive experience is not required. A ... Velocity Auto provides equal employment opportunities to all employees and applicants for ...
Customer Service Representative
Franklin, VA · On-site
$15 - $17/hr
Medical
Dental
Vision
Retirement
PTO
Respond to inbound calls from prospective customers for personal line auto and home insurance ... and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call ...
Quick apply
Customer Service Representative
Franklin, VA · On-site
$15 - $17/hr
Medical
Dental
Vision
Retirement
PTO
Respond to inbound calls from prospective customers for personal line auto and home insurance ... and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call ...
Customer Service Representative
Falls Church, VA · On-site
$12.77 - $13.50/hr
Medical
Dental
Life
Retirement
PTO
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...
Customer Service Representative
Falls Church, VA · On-site
$12.77 - $13.50/hr
Medical
Dental
Life
Retirement
PTO
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...
Customer Service Representative
Falls Church, VA · On-site
$12.77 - $13.75/hr
Medical
Dental
Life
Retirement
PTO
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...
Customer Service Representative
Falls Church, VA · On-site
$12.77 - $13.75/hr
Medical
Dental
Life
Retirement
PTO
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...
Customer Service Representative
Roanoke, VA · On-site
$12.77 - $13.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...
Customer Service Representative
Roanoke, VA · On-site
$12.77 - $13.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...
Customer Service Representative
Newport News, VA · On-site
$12.77 - $13.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...
Customer Service Representative
Newport News, VA · On-site
$12.77 - $13.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...
Customer Service Representative
Manassas, VA · On-site
$12.77 - $13.50/hr
Medical
Dental
Life
Retirement
PTO
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...
Customer Service Representative
Manassas, VA · On-site
$12.77 - $13.50/hr
Medical
Dental
Life
Retirement
PTO
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...
Customer Service Representative
Prince George, VA · On-site
$12.77 - $13.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...
Customer Service Representative
Prince George, VA · On-site
$12.77 - $13.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...
Customer Service Representative
Franklin, VA · On-site
$15 - $17/hr
Medical
Dental
Vision
Retirement
PTO
Respond to inbound calls from prospective customers for personal line auto and home insurance ... and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call ...
Customer Service Representative
Franklin, VA · On-site
$15 - $17/hr
Medical
Dental
Vision
Retirement
PTO
Respond to inbound calls from prospective customers for personal line auto and home insurance ... and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call ...
Customer Service Representative
Manassas, VA · On-site
$12.77 - $13.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...
Customer Service Representative
Manassas, VA · On-site
$12.77 - $13.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...
Customer Service Representative
$15.50 - $21.25/hr
Medical
Dental
Life
Retirement
PTO
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...
Customer Service Representative
$15.50 - $21.25/hr
Medical
Dental
Life
Retirement
PTO
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...
Customer Service Representative
Richmond, VA · On-site
$12.77 - $13.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul ...
Customer Service Representative
Richmond, VA · On-site
$12.77 - $13.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul ...
Auto Customer Service information
See Virginia salary details
$9.77 - $11.31
2% of jobs
$11.31 - $12.85
4% of jobs
$12.85 - $14.39
11% of jobs
$15.24 is the 25th percentile. Wages below this are outliers.
$14.39 - $15.92
15% of jobs
The median wage is $17.34 / hr.
$15.92 - $17.46
20% of jobs
$17.46 - $19
15% of jobs
$20.06 is the 75th percentile. Wages above this are outliers.
$19 - $20.54
13% of jobs
$20.54 - $22.08
7% of jobs
$22.08 - $23.62
6% of jobs
$23.62 - $25.15
4% of jobs
$25.15 - $26.69
3% of jobs
$9
$18
$26
How much do auto customer service jobs pay per hour?
As of Aug 18, 2026, the average hourly pay for auto customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.
What is auto customer service?
Auto customer service refers to the support provided to customers by automotive companies, dealerships, or insurance providers regarding vehicles, maintenance, repairs, warranties, and related services. Representatives help customers with inquiries about their cars, resolve issues, process claims, and provide information about products and services. The goal is to ensure customer satisfaction, address concerns efficiently, and build long-term relationships with clients in the automotive industry.
What are the key skills and qualifications needed to thrive as an auto customer service representative?
To thrive as an Auto Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and automotive terminology is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills that help build rapport and resolve issues effectively. These skills ensure that customers receive accurate information, prompt assistance, and a positive experience, which are vital for customer retention and business success.
What are some common challenges faced in an auto customer service role, and how can they be addressed?
One common challenge in Auto Customer Service is handling complex technical questions from customers who may be frustrated or unfamiliar with automotive terminology. Successful representatives use patience, clear communication, and active listening to guide customers through troubleshooting or service processes. Additionally, collaborating closely with technicians and sales teams is crucial to ensure accurate information and a seamless customer experience. Staying up-to-date with the latest automotive technologies and service protocols can help you provide reliable assistance and build customer trust.
What is the difference between Auto Customer Service vs Auto Sales Associate?
| Aspect | Auto Customer Service | Auto Sales Associate |
|---|---|---|
| Required Credentials | High school diploma; customer service skills | High school diploma; sales training |
| Work Environment | Dealerships, call centers, online support | Showrooms, dealerships, in-person sales |
| Industry Usage | Customer support roles in automotive industry | Sales roles in automotive industry |
| Common Search/Comparison | Customer service vs sales roles in auto industry |
Auto Customer Service focuses on assisting customers with inquiries, service scheduling, and support, while Auto Sales Associates primarily engage in selling vehicles and closing sales. Both roles require communication skills and industry knowledge but differ in daily tasks and objectives.
What are popular job titles related to Auto Customer Service jobs in Virginia?
For Auto Customer Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Auto Customer Service jobs in Virginia look for?
The top searched job categories for Auto Customer Service jobs in Virginia are:
What cities in Virginia are hiring for Auto Customer Service jobs?
Cities in Virginia with the most Auto Customer Service job openings:
Job description
VA Lexington - 160022
We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.
Job Description:
The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.
Key Job Responsibilities
Education and/or Experience Required
Required Skills/Abilities
Other Requirements
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
$20.00-$24.00 per hour depending on experience
We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.
Job Description:
The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.
Key Job Responsibilities
- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
- Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
- Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
- Confirms car rental information and updates CCC One with rental car usage information.
- Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.
Education and/or Experience Required
- High School Diploma or GED (General Education Diploma)
- Minimum: 1 year experience in a similar role such as administration assistant.
- Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
Required Skills/Abilities
- Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
Other Requirements
- Valid driver's license.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
$20.00-$24.00 per hour depending on experience
About Boyd Group
Sourced by ZipRecruiter
Industry
Ceramic, glass, cement product manufacturing
Company size
10,000+ Employees
Headquarters location
Winnipeg, MB, CA