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Auto Customer Service Jobs in Virginia (NOW HIRING)

Caliber

Customer Service Representative

Arlington, VA · On-site

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • PTO

Customer Service Representative Caliber Collision has an immediate job opening for a Customer ... Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile ...

Consumer Portfolio Services

Be Seen First

Entry Level - Customer Service/ Collector

Chesapeake, VA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CPS is more than just a leader in the sub-prime auto finance industry; we're a close-knit team ... As a key player on our team, you'll have the opportunity to connect with customers across phone ...

Safford Mazda Fairfax

Customer Service Consultant

Fairfax, VA · On-site

$20.25 - $25.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Offer opportunities to advance in your career while being part of a multi-franchise auto group. What You'll Do: As a Service Consultant, you'll: * Greet customers with a warm, professional attitude ...

Safford Mazda Fairfax

Customer Service Consultant

Centreville, VA · On-site

$19.50 - $24.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Offer opportunities to advance in your career while being part of a multi-franchise auto group. What You'll Do: As a Service Consultant, you'll: * Greet customers with a warm, professional attitude ...

Safford Mazda Fairfax

Customer Service Consultant

Fairfax, VA · On-site

$20.25 - $25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Offer opportunities to advance in your career while being part of a multi-franchise auto group. What You'll Do: As a Service Consultant, you'll: * Greet customers with a warm, professional attitude ...

U-Haul

Customer Service Representative

Danville, VA · On-site

$12.77 - $13.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

New

U-Haul

Customer Service Representative

Mount Crawford, VA · On-site

$12.77 - $13.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

Safford Mazda Fairfax

Customer Service Consultant

Fairfax, VA · On-site

$20.25 - $25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Offer opportunities to advance in your career while being part of a multi-franchise auto group. What You'll Do: As a Service Consultant, you'll: * Greet customers with a warm, professional attitude ...

Raising Cane's

Customer Service Associate

Charlottesville, VA · On-site

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Auto and Renter's Insurance, and ID Theft Protection * OnePass Gym Membership Program * 401(k) With ...

Safford Mazda Fairfax

Customer Service Consultant

Fairfax, VA

$20.25 - $25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Offer opportunities to advance in your career while being part of a multi-franchise auto group. What You'll Do: As a Service Consultant, you'll: * Greet customers with a warm, professional attitude ...

U-Haul

Customer Service Representative

Sterling, VA · On-site

$12.77 - $13.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

The Boyd Group

CSR

Lexington, VA · On-site

$20 - $24/hr

Preferred: 1 year in an auto body or similar work environment including previous customer service experience. Required Skills/Abilities Ability to function well in a fast past environment ...

Raising Cane's

Customer Service Associate

Charlottesville, VA · On-site

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Associate Starting hiring pay at: $15.50 As an important part of our team ... Auto and Renter's Insurance, and ID Theft Protection * OnePass Gym Membership Program * 401(k) With ...

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Showing results 21-40

All JobsAuto Customer Service JobsAuto Customer Service Jobs in Virginia

Auto Customer Service information

See Virginia salary details

$9

$18

$26

How much do auto customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for auto customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is auto customer service?

Auto customer service refers to the support provided to customers by automotive companies, dealerships, or insurance providers regarding vehicles, maintenance, repairs, warranties, and related services. Representatives help customers with inquiries about their cars, resolve issues, process claims, and provide information about products and services. The goal is to ensure customer satisfaction, address concerns efficiently, and build long-term relationships with clients in the automotive industry.

What are the key skills and qualifications needed to thrive as an auto customer service representative?

To thrive as an Auto Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and automotive terminology is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills that help build rapport and resolve issues effectively. These skills ensure that customers receive accurate information, prompt assistance, and a positive experience, which are vital for customer retention and business success.

What are some common challenges faced in an auto customer service role, and how can they be addressed?

One common challenge in Auto Customer Service is handling complex technical questions from customers who may be frustrated or unfamiliar with automotive terminology. Successful representatives use patience, clear communication, and active listening to guide customers through troubleshooting or service processes. Additionally, collaborating closely with technicians and sales teams is crucial to ensure accurate information and a seamless customer experience. Staying up-to-date with the latest automotive technologies and service protocols can help you provide reliable assistance and build customer trust.

What is the difference between Auto Customer Service vs Auto Sales Associate?

AspectAuto Customer ServiceAuto Sales Associate
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; sales training
Work EnvironmentDealerships, call centers, online supportShowrooms, dealerships, in-person sales
Industry UsageCustomer support roles in automotive industrySales roles in automotive industry
Common Search/ComparisonCustomer service vs sales roles in auto industry

Auto Customer Service focuses on assisting customers with inquiries, service scheduling, and support, while Auto Sales Associates primarily engage in selling vehicles and closing sales. Both roles require communication skills and industry knowledge but differ in daily tasks and objectives.

What are popular job titles related to Auto Customer Service jobs in Virginia?

For Auto Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Auto Customer Service jobs in Virginia look for?

The top searched job categories for Auto Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Auto Customer Service jobs?

Cities in Virginia with the most Auto Customer Service job openings:

Auto Customer Service jobs near you
Infographic showing various Auto Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative

Caliber

Arlington, VA • On-site

$15 - $18/hr

Other

Medical, Dental, Vision, PTO

Re-posted 12 days ago

Job description

Customer Service Representative

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

Our Collision Customer Service Representative for this position can make up to:

  • $15-18 per hour!

Benefits of Joining Caliber

  • Benefits from day one: Immediately eligible for medical, dental and vision
  • Industry Comparable Pay – Paid weekly and eligible for overtime
  • Paid Vacation & Holidays – Begin accruing day 1
  • Career growth opportunities – We promote from within!
  • A career for life - You'll gain hands-on experience within a production shop

Requirements

  • 1+ years of experience within a customer facing environment

Abilities/Skills/Knowledge

  • Effective verbal and written communication skills
  • Ability to navigate multiple software systems, i.e., Microsoft Office Suite
  • Work through competing priorities and adapt easily to a fast-paced environment
  • Ability to provide personable, friendly customer service to internal and external customers
  • Ability to work in a collaborative environment

Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life®, Caliber's more than 30,000 teammates are committed to getting customers back on the road safely — and back to the rhythm of their lives — every day.

By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.

Apply