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Associate Technical Support Analyst Jobs (NOW HIRING)

RevSpring, Inc.

Technical Support Analyst

Phoenix, AZ · On-site

Technical Support Analyst Job Summary: The Account Specialist is an integral member of the Client Services team. The primary responsibility of this position is to provide a high level of support for ...

Irium - Mexico

Technical Support Analyst

Berea, KY · On-site

Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets. * Provide timely Level I technical support for all onsite and remote end ...

FieldStack

Technical Support Analyst

South Portland, ME · On-site

As a Technical Support Analyst, your primary responsibility is to ensure an excellent client experience. In this position, you will ensure client satisfaction by resolving issues and being the voice ...

Irium - Mexico

Technical Support Analyst

Elkin, NC · On-site

Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets. Provide timely Level I technical support for all onsite and remote end ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

$2.5K/yr

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and ...

1 point system

Technical Support Analyst

Chester, VA · On-site

Education: Associate degree in information technology, Computer Science, or a related field (or equivalent professional experience). ? Technical Proficiency: Hands-on experience troubleshooting ...

RXinsider LTD.

Technical Support Analyst

Phoenix, AZ · On-site

Technical Support Analyst The Account Specialist is an integral member of the Client Services team. The primary responsibility of this position is to provide a high level of support for building and ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ... support. Is This the Right Role for You? We're looking for individuals who thrive in a fast-paced ...

raincards.xyz

Technical Support Analyst

Manhattan, NY · On-site

About the Team We're looking for a Technical Support Analyst to help us deliver exceptional support for Rain's platform and integrations. You'll work directly with the fintechs, platforms, and ...

MVT Holdings

$20.50/hr

... Support Analyst in El Paso, TX! Job Summary The Senior Technical Support Analyst will be ... • Associate's Degree in IT related field (Preferred). • Two years of relevant experience ...

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Associate Technical Support Analyst information

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$15

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How much do associate technical support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for associate technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What does an associate technical support analyst do?

An Associate Technical Support Analyst is responsible for providing first-level technical assistance to customers or internal users experiencing issues with software, hardware, or IT systems. They troubleshoot problems, answer questions, document issues, and escalate complex cases to higher-level support teams if needed. Their role is essential in ensuring users can efficiently use technology and that technical issues are resolved quickly to minimize disruption.

What are some typical challenges an associate technical support analyst faces when handling customer issues, and how are they supported in resolving them?

Associate Technical Support Analysts often encounter challenges such as troubleshooting complex technical problems under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To help address these, analysts typically receive ongoing training, have access to a knowledge base, and work closely with senior team members for guidance. Regular team meetings and escalation procedures ensure that difficult cases are collaboratively resolved, fostering both learning and effective customer service.

What are the key skills and qualifications needed to thrive as an associate technical support analyst, and why are they important?

To thrive as an Associate Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting methodologies, and a relevant degree or equivalent experience in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and industry-standard software such as Windows, macOS, and basic networking is expected. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for resolving user issues and managing expectations. These skills and qualities are essential to deliver timely technical support, maintain customer satisfaction, and ensure smooth IT operations.

What is the difference between Associate Technical Support Analyst vs Customer Support Specialist?

AspectAssociate Technical Support AnalystCustomer Support Specialist
Required CredentialsAssociate's degree or relevant certifications, technical knowledgeHigh school diploma or equivalent, strong communication skills
Work EnvironmentIT support centers, technical departmentsCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & ComparisonYesYes

The Associate Technical Support Analyst typically handles technical issues, requiring some technical knowledge and certifications, working mainly in IT or tech environments. Customer Support Specialists focus on customer service and communication skills, often in retail or service sectors. While both roles involve assisting users, the technical depth and work settings differ.

What cities are hiring for Associate Technical Support Analyst jobs?

Cities with the most Associate Technical Support Analyst job openings:

What are the most commonly searched types of Technical Support Analyst jobs?

The most popular types of Technical Support Analyst jobs are:

What states have the most Associate Technical Support Analyst jobs?

States with the most job openings for Associate Technical Support Analyst jobs include:

What are popular job titles related to Associate Technical Support Analyst jobs?

For Associate Technical Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Associate Technical Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technical Support Analyst

Phoenix, AZ • On-site

RevSpring, Inc.
501 - 1,000 employees
Learn more about RevSpring, Inc.external

Full-time

Re-posted 19 days ago

Job description

Job Title: Technical Support Analyst
Job Summary:
The Account Specialist is an integral member of the Client Services team. The primary responsibility of this position is to provide a high level of support for building and maintaining our key client relationships, and to provide advanced administrative support to the larger account team in all its efforts. This role contributes substantially to RevSpring's goal of maintaining its leadership in the revenue cycle management industry.
The AS is responsible for managing individual customer relationships and performs traditional account management functions like managing projects, facilitating solutions, processing change requests, and coordinating with cross-functional teams to meet customer needs and priorities. RevSpring Account Specialists provide outstanding customer service in a customer-centric company culture.
Essential Functions:
  • Expanding knowledge of Account Management profession
  • Developed business acumen skills and regularly applies to work
  • In-depth customer knowledge to provide appropriate solutions to customer needs
  • Applies analytical and interpretation skills to problems of diverse scope
  • Works with multiple client data files, integrates customer files into RevSpring systems and solutions
  • Gains proficiency in RevSpring's evolving products and services
  • Facilitates customer change requests and organic growth projects using project management principles
  • Demonstrates proficiency utilizing systems, tools, and procedures to accomplish job, including platform tools, CRM & ticket tools
  • Develops knowledge of customer industry and business principles, such as:
  • Understands key concepts, terminology, and challenges associated with the financial services industry and/or healthcare revenue cycle management industry
  • Can speak to current trends and strategies in the financial services and/or healthcare revenue cycle management industry
  • Links customer challenges to RevSpring solutions and can discuss with peers and customers
  • Manages the operational success of a customer portfolio, guided by company objectives and customer priorities
  • Assumes responsibility to improve the customer experience
  • Has ownership over operational deliverables and outcomes for customers
  • Provides exemplary customer service that promotes customer retention and growth

Minimum Requirements:
Specific Job Skills:
  • General computer knowledge
  • MS Office experience
  • Ability to maintain technical expertise and aptitude with web-based applications
  • Must have strong interpersonal skills
  • Demonstrated ability to manage multiple accounts, tasks, priorities, and deadlines
  • Excellent judgment and discretion
  • Organized and detail-oriented
  • Must be able to work independently with self-motivation and enthusiasm
  • Recognize problems, identify possible causes and resolve issues
  • Team player with a "can do" attitude that can work in a fast-paced, ever-changing environment
  • Ability to establish and nurture professional relationships with customers
  • Up to 10% travel may be required

Education: Bachelor's Degree or equivalent work experience
Experience:
  • 2+ years in a related customer service role
  • Knowledge of data helpful
  • Experience in the Financial Services or Healthcare Revenue Cycle Management industries helpful

Supervision: N/A
Certifications: N/A
Language Skills:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.
Physical Capabilities: Standard categories
The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.

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