ZipRecruiter

Log In

1

Associate Technical Support Analyst Jobs in Rhode Island

Cayenta

(Remote) Support Analyst

Carolina, RI · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Socket.dev

IT SUPPORT ANALYST

Providence, RI · On-site

$60 - $80/hr

You will be responsible for providing technical support and assistance to our staff and clients. You will be the first point of contact for any IT-related issues and will work closely with our IT tea ...

Teknor Apex

IT Support Technician I

Pawtucket, RI · On-site

$21 - $28.75/hr

Associate degree in Information Technology or a related field preferred. * Relevant technical ... Strong troubleshooting and analytical skills. * Excellent customer service and interpersonal ...

next page

Showing results 1-20

All JobsAssociate Technical Support Analyst JobsAssociate Technical Support Analyst Jobs in Rhode Island

Associate Technical Support Analyst information

What does an associate technical support analyst do?

An Associate Technical Support Analyst is responsible for providing first-level technical assistance to customers or internal users experiencing issues with software, hardware, or IT systems. They troubleshoot problems, answer questions, document issues, and escalate complex cases to higher-level support teams if needed. Their role is essential in ensuring users can efficiently use technology and that technical issues are resolved quickly to minimize disruption.

What are some typical challenges an associate technical support analyst faces when handling customer issues, and how are they supported in resolving them?

Associate Technical Support Analysts often encounter challenges such as troubleshooting complex technical problems under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To help address these, analysts typically receive ongoing training, have access to a knowledge base, and work closely with senior team members for guidance. Regular team meetings and escalation procedures ensure that difficult cases are collaboratively resolved, fostering both learning and effective customer service.

What are the key skills and qualifications needed to thrive as an associate technical support analyst, and why are they important?

To thrive as an Associate Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting methodologies, and a relevant degree or equivalent experience in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and industry-standard software such as Windows, macOS, and basic networking is expected. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for resolving user issues and managing expectations. These skills and qualities are essential to deliver timely technical support, maintain customer satisfaction, and ensure smooth IT operations.

What is the difference between Associate Technical Support Analyst vs Customer Support Specialist?

AspectAssociate Technical Support AnalystCustomer Support Specialist
Required CredentialsAssociate's degree or relevant certifications, technical knowledgeHigh school diploma or equivalent, strong communication skills
Work EnvironmentIT support centers, technical departmentsCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & ComparisonYesYes

The Associate Technical Support Analyst typically handles technical issues, requiring some technical knowledge and certifications, working mainly in IT or tech environments. Customer Support Specialists focus on customer service and communication skills, often in retail or service sectors. While both roles involve assisting users, the technical depth and work settings differ.

What cities in Rhode Island are hiring for Associate Technical Support Analyst jobs?

Cities in Rhode Island with the most Associate Technical Support Analyst job openings:

Technical Support Analyst (IT Analyst 1)

Johnston, RI • On-site

LSU AgCenter
See more jobs at LSU AgCenterexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.Job Posting Title:Technical Support Analyst (IT Analyst 1)Position Type:Professional / UnclassifiedDepartment:LSUAM ORED - SSPI - NISC - LEO - Help Desk (Jared Chase Kingsley (00007164))Work Location:0402 William P. Johnston Hall - OfficePay Grade:ProfessionalJob Description:

Provides technical support via telephone and e-mail for the joint LSU and FBI DOJ projects; assists in maintenance and development of the technical support center; tests and reports on system improvements and new technologies along with documentation of technical problems and solutions for use as internal technical support manuals; follows up on and researches escalated member support issues. Assist management in performing quality assurance checks on part-time employees.


Job Responsibilities:

Provide technical support via telephone and email. Handle customer service inquiries both telephonically and by email. Identify and escalate priority issues. Route callers to appropriate resources. Document all call information according to standard operating procedures. (70%)


Review student call logs for accuracy. Follow up with members when necessary. (10%)


Perform Quality Assurance checks on student workers. Works with management to establish standards governing customer interactions, implement screenings to monitor those interactions, and help design training programs that correct found issues.(5%)


Assist management with special projects. (5%)


Provide onsite operational support, as needed.(5%)


Other duties as assigned. (5%)


Minimum Qualifications:

Bachelor's Degree and one (1) year of experience. Proficient with web browsers, Internet and general office applications.


LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply-a degree is not required as long as the candidate meets the required years of experience specified in the job description.


Preferred Qualifications:

Customer Service experience.


Special / Additional Qualifications:

Must be able to pass National security background check. Applicants must be willing and able to travel. This position will work Monday - Friday, but applicants must be able and willing to work or be on call for the following: Holidays, Weekends, Emergency Situations including, but not limited to, hurricanes or natural disasters.This position may be required to report to campus in times of emergency and/or closure per PS-18.


Physical Demands:

Physical ability and eye-hand coordination necessary to use a computer terminal, copier, telephone and other standard office equipment.


Additional Job Description:Special Instructions:An offer of employment is contingent on a satisfactory pre-employment background check (ALL)
This position may be required to report to campus in times of emergency and/or closure per PS-18.
Please provide a cover letter, resume, and three (3) professional references including name, title, phone number, and e-mail address.
Please attach ALL required documents under the "Resume/CV" section of your application.
A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required before hiring (if applicable).
Due to the nature of the position and/or position responsibilities, this position shall be subject to pre-employment screenings in accordance with University Policy as required and RS:17 screenings (https://www.legis.la.gov/legis/Law.aspx?p=y&d=1297548).
For questions or concerns about updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu.
For questions or concerns regarding the status of your application or salary ranges, please contact Jared Kingsley at jkings5@lsu.edu.

Skills Needed:

Preferred Skills:

Posting Date:August 27, 2026Closing Date (Open Until Filled if No Date Specified):December 25, 2026Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):YLSU is an Equal Opportunity Employer.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university's ability to employ individuals in certain positions.

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.

Apply