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Associate Technical Support Analyst Jobs in Rhode Island

Careers | CET

Quality Associate

Bristol, RI · On-site

This position reports to the Quality Manager and provides technical support, leads inspection ... Organize, collect, and analyze quality data to ensure that product meets or exceeds customer ...

LifeStance Health

IT Field Support Technician

Warwick, RI · On-site

$25 - $28/hr

Provide first- and second-level technical support to users via phone, email, chat, and in-person ... Excellent troubleshooting, analytical, and communication skills * Ability to prioritize and manage ...

LifeStance Health

IT Field Support Technician

Warwick, RI · On-site

$25 - $28/hr

Provide first- and second-level technical support to users via phone, email, chat, and in-person ... Excellent troubleshooting, analytical, and communication skills * Ability to prioritize and manage ...

RI Council 94

PUBLIC UTILITIES ANALYST V

Providence, RI · On-site

$100 - $125/hr

To provide technical support in the examination and analysis of tariff filings and cost information submitted by the utility. To participate in hearings, investigate regulatory areas of rate ...

First Citizens Bank

Systems Engineer III

Carolina, RI · On-site

Oversees the work of less experienced associates and serves as a technical resource to wider business unit. Responsibilities & Qualifications Duties & Responsibilities: Technical Support - Leads ...

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All JobsAssociate Technical Support Analyst JobsAssociate Technical Support Analyst Jobs in Rhode Island

Associate Technical Support Analyst information

What does an associate technical support analyst do?

An Associate Technical Support Analyst is responsible for providing first-level technical assistance to customers or internal users experiencing issues with software, hardware, or IT systems. They troubleshoot problems, answer questions, document issues, and escalate complex cases to higher-level support teams if needed. Their role is essential in ensuring users can efficiently use technology and that technical issues are resolved quickly to minimize disruption.

What are some typical challenges an associate technical support analyst faces when handling customer issues, and how are they supported in resolving them?

Associate Technical Support Analysts often encounter challenges such as troubleshooting complex technical problems under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To help address these, analysts typically receive ongoing training, have access to a knowledge base, and work closely with senior team members for guidance. Regular team meetings and escalation procedures ensure that difficult cases are collaboratively resolved, fostering both learning and effective customer service.

What are the key skills and qualifications needed to thrive as an associate technical support analyst, and why are they important?

To thrive as an Associate Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting methodologies, and a relevant degree or equivalent experience in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and industry-standard software such as Windows, macOS, and basic networking is expected. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for resolving user issues and managing expectations. These skills and qualities are essential to deliver timely technical support, maintain customer satisfaction, and ensure smooth IT operations.

What is the difference between Associate Technical Support Analyst vs Customer Support Specialist?

AspectAssociate Technical Support AnalystCustomer Support Specialist
Required CredentialsAssociate's degree or relevant certifications, technical knowledgeHigh school diploma or equivalent, strong communication skills
Work EnvironmentIT support centers, technical departmentsCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & ComparisonYesYes

The Associate Technical Support Analyst typically handles technical issues, requiring some technical knowledge and certifications, working mainly in IT or tech environments. Customer Support Specialists focus on customer service and communication skills, often in retail or service sectors. While both roles involve assisting users, the technical depth and work settings differ.

What cities in Rhode Island are hiring for Associate Technical Support Analyst jobs?

Cities in Rhode Island with the most Associate Technical Support Analyst job openings:

Ground Control Support Technician

Pawtucket, RI • On-site

Envision Technology Advisors
IT Services • 11 - 50 employees
Learn more about Envision Technology Advisorsexternal

$21 - $28.75/hr

Full-time

Re-posted 28 days ago

Job description

Job Summary:
Envision Technology Advisors, LLC is a team of innovative professionals dedicated to helping clients become Future Ready. The Ground Control Support Technician will provide exceptional customer service, support a suite of technologies, and serve as a key communicator between clients and engineering teams.
Responsibilities:
• Provide exceptional customer service.
• Be an effective communicator and enjoy working with people.
• Serve as an administrator for Envision Technology Advisors’ Ground Control suite of technologies.
• Deploy and support a mix of the above technologies for our clients.
• Interface with Engineering to escalate issues as needed.
• Participate in technical sessions with clients to discover requirements and develop solutions.
• Communicate potential ticket resolutions to clients and steer them appropriately to ensure they make the best decision possible.
• Occasionally serve as engineering resource on implementation projects.
• Mentor and develop new team members as they come onboard.
• Maintain technical certifications as required.
• Provide technical training and prepare network documentation for customers as needed.
Qualifications:
Required:
• You must be an excellent communicator and have unparalleled customer service skills.
• Be completely fluent in all MS desktop operating systems and common workflow software such as: Office, Adobe, Quickbooks, Web Browsers etc.
• Have strong troubleshooting skills including a clear process for root cause analysis.
• 2+ years providing help desk or hands-on technical support.
• 2+ years’ experience with registry cleaners, virus and spyware removal, email troubleshooting, printing troubleshooting, patching, and other common PC issue resolutions.
• Must be able to show examples / demonstrate that you genuinely understand the nature of good customer service
Preferred:
• Experience with Sonicwall or other similar Firewalls.
• Experience with MS server operating systems.
• Experience with Mac OS, iOS, and Android.
• Experience with Virtualization.
• Experience with common backup applications (Symantec, Mozy, Veeam).
• Experience with switching and routing.
Company:
Envision Technology Advisors is providers of business and technology consulting services. Founded in 1998, the company is headquartered in Pawtucket, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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