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Associate Technical Support Analyst Jobs (NOW HIRING)

nLeague

Technical Support Analyst

Colonial Heights, VA · On-site

$25 - $30/hr

Technical Support Analyst Client: VSU Location: 2430 Pine Forest Dr, Colonial Heights, VA 23834 ... Associate's degree in Information Technology, Computer Science, or a related field (or equivalent ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our growing global team. In this role, you will provide high-quality technical support and ...

Robert Half

Technical Support Analyst

Tallahassee, FL · On-site

$40 - $45/hr

We are looking for an experienced Technical Support Analyst to support end users and help maintain stable day-to-day operations for a critical business application in Tallahassee, Florida. This ...

College Track

Technical Support Analyst

Oakland, CA · On-site

$78K - $95K/yr

Technical Support Analyst Location: Hybrid - Oakland, CA Type: Full-time Compensation: $78,000-$95,000 Opportunity The Technical Support Analyst supports College Track's IT strategy and function by ...

Imperial PFS

Technical Support Analyst

Kansas City, MO · On-site

As a member of the Service Desk team, the technical support analyst acts as a central point of ... Create and maintain knowledge base of articles used by IT resolver groups and Associates for self ...

Mimecast

Associate Technical Support Engineer

Lexington, MA · On-site

$55K - $75K/yr

Associate Technical Support Engineer - hybrid role based in Lexington, MA About Mimecast The work ... You'll analyze symptoms, diagnose root causes, and implement solutions using best practices, while ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by ...

Mimecast

Associate Technical Support Engineer

Lexington, MA · Hybrid

$55K - $75K/yr

Associate Technical Support Engineer - hybrid role based in Lexington, MA About Mimecast The work ... You'll analyze symptoms, diagnose root causes, and implement solutions using best practices, while ...

Voxtell

Technical Support Analyst

Orlando, FL · On-site

$60 - $80/hr

Escalate cleanly with clear reproductions when an issue needs Analyst II or engineering What you bring * 1+ years in customer-facing technical support, ideally SaaS, VoIP, or IT * You explain ...

CSC Corptax

Technical Support Analyst

Austin, TX · Remote

Technical Support Analyst Remote-United States Monday to Friday from 9 to 6 EST, 8-5 CST, and 7 to 4 MST *Some weekend overtime may be required The Technical Support Analyst (TSA) is a developmental ...

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Associate Technical Support Analyst information

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How much do associate technical support analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for associate technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What does an associate technical support analyst do?

An Associate Technical Support Analyst is responsible for providing first-level technical assistance to customers or internal users experiencing issues with software, hardware, or IT systems. They troubleshoot problems, answer questions, document issues, and escalate complex cases to higher-level support teams if needed. Their role is essential in ensuring users can efficiently use technology and that technical issues are resolved quickly to minimize disruption.

What are some typical challenges an associate technical support analyst faces when handling customer issues, and how are they supported in resolving them?

Associate Technical Support Analysts often encounter challenges such as troubleshooting complex technical problems under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To help address these, analysts typically receive ongoing training, have access to a knowledge base, and work closely with senior team members for guidance. Regular team meetings and escalation procedures ensure that difficult cases are collaboratively resolved, fostering both learning and effective customer service.

What are the key skills and qualifications needed to thrive as an associate technical support analyst, and why are they important?

To thrive as an Associate Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting methodologies, and a relevant degree or equivalent experience in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and industry-standard software such as Windows, macOS, and basic networking is expected. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for resolving user issues and managing expectations. These skills and qualities are essential to deliver timely technical support, maintain customer satisfaction, and ensure smooth IT operations.

What is the difference between Associate Technical Support Analyst vs Customer Support Specialist?

AspectAssociate Technical Support AnalystCustomer Support Specialist
Required CredentialsAssociate's degree or relevant certifications, technical knowledgeHigh school diploma or equivalent, strong communication skills
Work EnvironmentIT support centers, technical departmentsCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & ComparisonYesYes

The Associate Technical Support Analyst typically handles technical issues, requiring some technical knowledge and certifications, working mainly in IT or tech environments. Customer Support Specialists focus on customer service and communication skills, often in retail or service sectors. While both roles involve assisting users, the technical depth and work settings differ.

What cities are hiring for Associate Technical Support Analyst jobs?

Cities with the most Associate Technical Support Analyst job openings:

What are the most commonly searched types of Technical Support Analyst jobs?

The most popular types of Technical Support Analyst jobs are:

What states have the most Associate Technical Support Analyst jobs?

States with the most job openings for Associate Technical Support Analyst jobs include:

What are popular job titles related to Associate Technical Support Analyst jobs?

For Associate Technical Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Associate Technical Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technical Support Analyst

Austin, TX • On-site

Syntricate Technologies
IT Services • 51 - 200 employees
Learn more about Syntricate Technologiesexternal

Full-time

Re-posted 5 days ago

Job description

Job Summary:
Syntricate Technologies is seeking a Technical Support Analyst to assist with various technical support tasks. The role involves configuring new hire laptops, managing assets, and ensuring efficient operation of equipment to support the Austin technician team.
Responsibilities:
• Configuring New Hire Laptops
• Asset disposal and pick up.
• QR Conference Code Creation
• Filling Vending Machines
• Call Center Reconfiguration
• Processing laptops into/out of Legal Review
• Receiving equipment/updating equipment portal
• Asset Management (Audit scans, inventory, orders)
• Coordinating 3rd party Repair Services
• WPS Hot spares
• AV Room Sweeps
Qualifications:
Required:
• Configuring New Hire Laptops
• Asset disposal and pick up.
• QR Conference Code Creation
• Filling Vending Machines
• Call Center Reconfiguration
• Processing laptops into/out of Legal Review
• Receiving equipment/updating equipment portal
• Asset Management (Audit scans, inventory, orders)
• Coordinating 3rd party Repair Services
• WPS Hot spares
• AV Room Sweeps
• Basic tech support and troubleshooting skills for Windows/Mac
• Imaging and provisioning computers
• Working with a ticketing system
• Closing tickets and tasks
• Supporting hardware audits
• Assisting with hardware refresh
• Asset Management Tasks (audit, vending, inventory)
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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