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Associate Technical Support Analyst Jobs in Utah

Collabera

Technical Support

Salt Lake City, UT

Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis. * Delivers small and medium sized projects and performs business system ...

Kforce Inc

Support Analyst 1

Salt Lake City, UT · On-site

Provide first-level technical support for end users via phone, email, and ticketing systems ... Associate's degree in Information Technology or a related field, or an equivalent combination of ...

Jobless

Technical Support Engineer

Salt Lake City, UT · On-site

Experlogix is seeking a Technical Support Engineer II with strong technical aptitude and a passion ... Excellent analytical and problem-solving skills with the ability to troubleshoot and resolve ...

Podium

Technical Support Engineer

Lehi, UT

The Technical Support Engineer is a critically important role for Podium as we continually develop ... Strong analytical and data-driven problem-solving skills * Experience managing and triaging ...

Podium

Technical Support Engineer

Lehi, UT · On-site

The Technical Support Engineer is a critically important role for Podium as we continually develop ... Strong analytical and data-driven problem-solving skills * Experience managing and triaging ...

Socket.dev

Technical Support Engineer

Lehi, UT · On-site

The Technical Support Engineer is a critically important role for Podium as we continually develop ... Strong analytical and data-driven problem-solving skills * Experience managing and triaging ...

Collabera

Technical Support - French

Salt Lake City, UT · On-site

... technical solutions to meet user needs. * Possesses expertise in the business unit(s) they support ... Analyses business partners operations to understand their strengths and weaknesses to determine ...

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Associate Technical Support Analyst information

What does an associate technical support analyst do?

An Associate Technical Support Analyst is responsible for providing first-level technical assistance to customers or internal users experiencing issues with software, hardware, or IT systems. They troubleshoot problems, answer questions, document issues, and escalate complex cases to higher-level support teams if needed. Their role is essential in ensuring users can efficiently use technology and that technical issues are resolved quickly to minimize disruption.

What are some typical challenges an associate technical support analyst faces when handling customer issues, and how are they supported in resolving them?

Associate Technical Support Analysts often encounter challenges such as troubleshooting complex technical problems under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To help address these, analysts typically receive ongoing training, have access to a knowledge base, and work closely with senior team members for guidance. Regular team meetings and escalation procedures ensure that difficult cases are collaboratively resolved, fostering both learning and effective customer service.

What are the key skills and qualifications needed to thrive as an associate technical support analyst, and why are they important?

To thrive as an Associate Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting methodologies, and a relevant degree or equivalent experience in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and industry-standard software such as Windows, macOS, and basic networking is expected. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for resolving user issues and managing expectations. These skills and qualities are essential to deliver timely technical support, maintain customer satisfaction, and ensure smooth IT operations.

What is the difference between Associate Technical Support Analyst vs Customer Support Specialist?

AspectAssociate Technical Support AnalystCustomer Support Specialist
Required CredentialsAssociate's degree or relevant certifications, technical knowledgeHigh school diploma or equivalent, strong communication skills
Work EnvironmentIT support centers, technical departmentsCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & ComparisonYesYes

The Associate Technical Support Analyst typically handles technical issues, requiring some technical knowledge and certifications, working mainly in IT or tech environments. Customer Support Specialists focus on customer service and communication skills, often in retail or service sectors. While both roles involve assisting users, the technical depth and work settings differ.

What cities in Utah are hiring for Associate Technical Support Analyst jobs?

Cities in Utah with the most Associate Technical Support Analyst job openings:

Infographic showing various Associate Technical Support Analyst job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Technical Support - Business Analyst

Salt Lake City, UT

Collabera
IT Services • 5 - 10K employees
Learn more about Collaberaexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Bilingual: Portuguese and English

Shift schedule: Tuesday-Saturday 7:00 AM to 3:30 PM

  • Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively.

  • UAT testing and defect management for a variety of applications and systems.

  • Assists in the analysis of underlying issues arising from investigations into requirements.

  • Project management, in depth analysis, and problem solving are daily competencies.

    Required Skills:

  • Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications.

  • Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities.

  • Manage the end-to-end automation process of internal and external business partners globally.

  • Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc.

Qualifications

technical support, Portuguese fluency

Additional Information

To apply for this position or gain additional insight, please contact:

Shivani Shah

973-867-7919

shivani.shah(at)collabera.com

Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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