The Tech Support Specialist 3 performs advanced technical work that requires independent judgment ... Analyze recurring technical incidents to identify root causes and implement permanent or ...
The Tech Support Specialist 3 performs advanced technical work that requires independent judgment ... Analyze recurring technical incidents to identify root causes and implement permanent or ...
IT Applications Support Analyst
Lehi, UT · On-site
Summary The Level I IT Application Support Analyst provides front-line support to internal and ... Associate degree, technical certification, or equivalent experience. * 1 year of relevant ...
IT Applications Support Analyst
Lehi, UT · On-site
Summary The Level I IT Application Support Analyst provides front-line support to internal and ... Associate degree, technical certification, or equivalent experience. * 1 year of relevant ...
As a Technical Support Engineer III, you'll own the escalations no one else could crack, working ... Diagnose failures through deep log analysis, command-line investigation, and network tracing across ...
As a Technical Support Engineer III, you'll own the escalations no one else could crack, working ... Diagnose failures through deep log analysis, command-line investigation, and network tracing across ...
Mentor the team on technical troubleshooting (log analysis, configuration issues, sensor ... Experience supporting sensor-based hardware or similarly technical/regulated products is a plus
Mentor the team on technical troubleshooting (log analysis, configuration issues, sensor ... Experience supporting sensor-based hardware or similarly technical/regulated products is a plus
Technical Support Specialist 3
Salt Lake City, UT · On-site
$35.83 - $61.69/hr
Technical Support Specialist 3 FT / PT Status - Full-Time Benefits Eligibility - This position is ... Analyze recurring technical incidents to identify root causes and implement permanent or ...
Technical Support Specialist 3
Salt Lake City, UT · On-site
$35.83 - $61.69/hr
Technical Support Specialist 3 FT / PT Status - Full-Time Benefits Eligibility - This position is ... Analyze recurring technical incidents to identify root causes and implement permanent or ...
As a production support analyst with mthree, you'll be on a shared mission to look after the technical systems and processes other teams rely on. Qualifications : Required : • Bachelor's degree in ...
As a production support analyst with mthree, you'll be on a shared mission to look after the technical systems and processes other teams rely on. Qualifications : Required : • Bachelor's degree in ...
Technical Support Specialist 3
Salt Lake City, UT · On-site
$35.83 - $61.69/hr
Technical Support Specialist 3 FT / PT Status - Full-Time Salary - $35.83 - $61.69 Hourly Wage ... Analyze recurring technical incidents to identify root causes and implement permanent or ...
Technical Support Specialist 3
Salt Lake City, UT · On-site
$35.83 - $61.69/hr
Technical Support Specialist 3 FT / PT Status - Full-Time Salary - $35.83 - $61.69 Hourly Wage ... Analyze recurring technical incidents to identify root causes and implement permanent or ...
As a Technical Support Engineer III, you'll own the escalations no one else could crack, working ... Diagnose failures through deep log analysis, command-line investigation, and network tracing across ...
Quick apply
As a Technical Support Engineer III, you'll own the escalations no one else could crack, working ... Diagnose failures through deep log analysis, command-line investigation, and network tracing across ...
As a Technical Support Engineer III, you'll own the escalations no one else could crack, working ... Diagnose failures through deep log analysis, command-line investigation, and network tracing across ...
As a Technical Support Engineer III, you'll own the escalations no one else could crack, working ... Diagnose failures through deep log analysis, command-line investigation, and network tracing across ...
ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and ... Diagnose system issues using log analysis, diagnostic tools, and documented processes * Make ...
ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and ... Diagnose system issues using log analysis, diagnostic tools, and documented processes * Make ...
Qualifications Technical support, French fluency Additional Information To get further details or to schedule an interview, Please contact Shivani Shah at (973)-867-7919
Qualifications Technical support, French fluency Additional Information To get further details or to schedule an interview, Please contact Shivani Shah at (973)-867-7919
Technical Support Engineer II
American Fork, UT · On-site +1
ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and ... Diagnose system issues using log analysis, diagnostic tools, and documented processes * Make ...
Quick apply
Technical Support Engineer II
American Fork, UT · On-site +1
ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and ... Diagnose system issues using log analysis, diagnostic tools, and documented processes * Make ...
Role Overview As a Senior Technical & Customer Support Engineer, you will handle advanced customer ... Using diagnostic commands, configuration review, and log analysis. * Gather complete intake.
New
Role Overview As a Senior Technical & Customer Support Engineer, you will handle advanced customer ... Using diagnostic commands, configuration review, and log analysis. * Gather complete intake.
New
Technical Support Representative, Tier 2
Midvale, UT · On-site
$50K/yr
Overview of the Role We are seeking a skilled and customer-focused Technical Support Representative ... Strong analytical troubleshooting and problem-solving abilities. * Excellent documentation and case ...
Technical Support Representative, Tier 2
Midvale, UT · On-site
$50K/yr
Overview of the Role We are seeking a skilled and customer-focused Technical Support Representative ... Strong analytical troubleshooting and problem-solving abilities. * Excellent documentation and case ...
Technical Support Representative, Tier 2
Salt Lake City, UT · On-site
$50K/yr
Overview of the Role We are seeking a skilled and customer-focused Technical Support Representative ... Strong analytical troubleshooting and problem-solving abilities. * Excellent documentation and case ...
Quick apply
Technical Support Representative, Tier 2
Salt Lake City, UT · On-site
$50K/yr
Overview of the Role We are seeking a skilled and customer-focused Technical Support Representative ... Strong analytical troubleshooting and problem-solving abilities. * Excellent documentation and case ...
Sr. Trading Support Analyst
$70K - $87K/yr
The Role Support Analysts are critical to empowering some of the world's most sophisticated ... They excel in coordinating and collaborating with internal teams, possess strong technical and ...
Sr. Trading Support Analyst
$70K - $87K/yr
The Role Support Analysts are critical to empowering some of the world's most sophisticated ... They excel in coordinating and collaborating with internal teams, possess strong technical and ...
Desktop Support Analyst
Draper, UT · On-site
$20 - $23/hr
Provide day-to-day technical support through multiple support channels, including: * Onsite support * Walk-up support center assistance * Remote support * Virtual chat support * Support both onsite ...
Desktop Support Analyst
Draper, UT · On-site
$20 - $23/hr
Provide day-to-day technical support through multiple support channels, including: * Onsite support * Walk-up support center assistance * Remote support * Virtual chat support * Support both onsite ...
As a Technical Support Engineer, you will deliver exceptional support, guide customers through ... Investigate issues, perform root cause analysis, and collaborate with engineering to deliver ...
As a Technical Support Engineer, you will deliver exceptional support, guide customers through ... Investigate issues, perform root cause analysis, and collaborate with engineering to deliver ...
We own over 400 global technical patents and a network that includes over 525,000 points of retail ... Our team provides global support for mobile & web-based applications and we engage with retailers ...
We own over 400 global technical patents and a network that includes over 525,000 points of retail ... Our team provides global support for mobile & web-based applications and we engage with retailers ...
As a Technical Support Engineer, you will deliver exceptional support, guide customers through ... Investigate issues, perform root cause analysis, and collaborate with engineering to deliver ...
As a Technical Support Engineer, you will deliver exceptional support, guide customers through ... Investigate issues, perform root cause analysis, and collaborate with engineering to deliver ...
Associate Technical Support Analyst information
What does an associate technical support analyst do?
An Associate Technical Support Analyst is responsible for providing first-level technical assistance to customers or internal users experiencing issues with software, hardware, or IT systems. They troubleshoot problems, answer questions, document issues, and escalate complex cases to higher-level support teams if needed. Their role is essential in ensuring users can efficiently use technology and that technical issues are resolved quickly to minimize disruption.
What are some typical challenges an associate technical support analyst faces when handling customer issues, and how are they supported in resolving them?
Associate Technical Support Analysts often encounter challenges such as troubleshooting complex technical problems under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To help address these, analysts typically receive ongoing training, have access to a knowledge base, and work closely with senior team members for guidance. Regular team meetings and escalation procedures ensure that difficult cases are collaboratively resolved, fostering both learning and effective customer service.
What are the key skills and qualifications needed to thrive as an associate technical support analyst, and why are they important?
To thrive as an Associate Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting methodologies, and a relevant degree or equivalent experience in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and industry-standard software such as Windows, macOS, and basic networking is expected. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for resolving user issues and managing expectations. These skills and qualities are essential to deliver timely technical support, maintain customer satisfaction, and ensure smooth IT operations.
What is the difference between Associate Technical Support Analyst vs Customer Support Specialist?
| Aspect | Associate Technical Support Analyst | Customer Support Specialist |
|---|---|---|
| Required Credentials | Associate's degree or relevant certifications, technical knowledge | High school diploma or equivalent, strong communication skills |
| Work Environment | IT support centers, technical departments | Call centers, retail, online support |
| Employer & Industry Usage | Tech companies, software firms, hardware providers | Retail, telecom, service industries |
| Common Search & Comparison | Yes | Yes |
The Associate Technical Support Analyst typically handles technical issues, requiring some technical knowledge and certifications, working mainly in IT or tech environments. Customer Support Specialists focus on customer service and communication skills, often in retail or service sectors. While both roles involve assisting users, the technical depth and work settings differ.
What cities in Utah are hiring for Associate Technical Support Analyst jobs?
Cities in Utah with the most Associate Technical Support Analyst job openings:
Technical Support Specialist 3
Salt Lake City, UT • On-site
Utah Division of Human Resource Management
Full-time
Posted 14 days ago
Job description
The Tech Support Specialist 3 performs advanced technical work that requires independent judgment, initiative, and a strong understanding of complex IT systems. This role supports, maintains, troubleshoots, and enhances the office's technology infrastructure.
This is an at-will position.
Key Responsibilities
       Independently diagnose and resolve advanced technical issues involving hardware, software, operating systems, networks, servers, cloud services, telecommunications, storage systems, mobile devices, and security technologies.
       Plan, implement, configure, administer, and optimize IT systems and services to ensure reliability, performance, and security.
       Evaluate existing and emerging technologies, identify office needs, and recommend solutions related to hardware, software, network infrastructure, security, and overall technology lifecycle management.
       Serve as a senior technical resource and escalation point for office staff and tech support personnel.
       Administer and support core systems including:
o  Network infrastructure
o  Windows servers and Active Directory
o  Microsoft 365 and Azure
o  Virtual desktop systems
o  VPN services
o  Storage and backup systems and archival workflow
o  Mobile device managment
o  Network cameras and physical network hardware
o  Conference room technology and enduser devices
       Lead or participate in technical projects such as system implementations, upgrades, migrations, and technology deployments.
       Provide technical guidance, training, and mentoring to junior support staff. Coordinate work with vendors, contractors, and other technical resources.
       Monitor systems and infrastructure to identify performance, availability, capacity, configuration, and security issues and take corrective action.
       Analyze recurring technical incidents to identify root causes and implement permanent or preventative solutions.
       Work with limited supervision, evaluating complex technical issues, prioritizing multiple tasks, and implementing solutions that balance security, reliability, performance, operational needs, and cost.
       Handle sensitive and confidential information while maintaining strict security, access controls, and data protection practices.
       Participate in the development and implementation of technical standards, procedures, configurations, and best practices.
       Develop and maintain technical documentation, system diagrams, configuration records, procedures, inventories, and knowledge-base resources.
       Participate in emergency response, disaster recovery, business continuity, and technology recovery activities.
       Maintain awareness of emerging technologies, cybersecurity threats, vulnerabilities, and industry practices and recommend improvements when appropriate.