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Associate Technical Support Analyst Jobs in Utah

Smarty

Technical Support Representative

Orem, UT · On-site

$50K - $60K/yr

We're looking for a full-time Technical Support Representative who's equal parts curious, capable ... Bachelor's or Associate's degree in IT or a related field, or equivalent experience * Some ...

Kellton Tech

Client Support Analyst

South Jordan, UT · On-site

Client Support Analyst Pay Rate: $ 22.17 / Hr on a W2 contract without benefits Location: South ... service associates and operational personnel; checking inbound client documents for accuracy ...

Novarad Corporation

Be Seen First

Technical Support Engineer III

Provo, UT · On-site

Required Qualifications · Associate's or Bachelor's degree in Information Technology, Computer ... analytical thinking and a passion for solving complex technical problems. · A customer-first ...

Novarad

Technical Support Engineer #3

Provo, UT · On-site

... analysis on recurring or high-impact issues and drive permanent corrective actions. • ... Requirements Required Qualifications • Associate's or Bachelor's degree in Information Technology ...

GSP MARKETING TECHNOLOGIES

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day administration, implementation, and support of information technology resources. They respond to ...

GSP Companies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

Job Type Full-time Description The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day administration, implementation, and support of information technology ...

GSP Marketing Technologies

IT Technical Support

Provo, UT

$20.50 - $28/hr

Description The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day administration, implementation, and support of information technology resources. They respond ...

LVT

Technical Support Engineer II

American Fork, UT · Remote

ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and ... Diagnose system issues using log analysis, diagnostic tools, and documented processes * Make ...

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All JobsAssociate Technical Support Analyst JobsAssociate Technical Support Analyst Jobs in Utah

Associate Technical Support Analyst information

What does an associate technical support analyst do?

An Associate Technical Support Analyst is responsible for providing first-level technical assistance to customers or internal users experiencing issues with software, hardware, or IT systems. They troubleshoot problems, answer questions, document issues, and escalate complex cases to higher-level support teams if needed. Their role is essential in ensuring users can efficiently use technology and that technical issues are resolved quickly to minimize disruption.

What are some typical challenges an associate technical support analyst faces when handling customer issues, and how are they supported in resolving them?

Associate Technical Support Analysts often encounter challenges such as troubleshooting complex technical problems under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To help address these, analysts typically receive ongoing training, have access to a knowledge base, and work closely with senior team members for guidance. Regular team meetings and escalation procedures ensure that difficult cases are collaboratively resolved, fostering both learning and effective customer service.

What are the key skills and qualifications needed to thrive as an associate technical support analyst, and why are they important?

To thrive as an Associate Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting methodologies, and a relevant degree or equivalent experience in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and industry-standard software such as Windows, macOS, and basic networking is expected. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for resolving user issues and managing expectations. These skills and qualities are essential to deliver timely technical support, maintain customer satisfaction, and ensure smooth IT operations.

What is the difference between Associate Technical Support Analyst vs Customer Support Specialist?

AspectAssociate Technical Support AnalystCustomer Support Specialist
Required CredentialsAssociate's degree or relevant certifications, technical knowledgeHigh school diploma or equivalent, strong communication skills
Work EnvironmentIT support centers, technical departmentsCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & ComparisonYesYes

The Associate Technical Support Analyst typically handles technical issues, requiring some technical knowledge and certifications, working mainly in IT or tech environments. Customer Support Specialists focus on customer service and communication skills, often in retail or service sectors. While both roles involve assisting users, the technical depth and work settings differ.

What cities in Utah are hiring for Associate Technical Support Analyst jobs?

Cities in Utah with the most Associate Technical Support Analyst job openings:

Infographic showing various Associate Technical Support Analyst job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Technical Support Representative

Orem, UT • On-site

Smarty
See more jobs at Smartyexternal

$50K - $60K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 29 days ago

Job description

Are you the kind of person who loves solving puzzles, helping others understand complex tech, and making a real impact every day? If so, we might just have your next adventure.
At Smarty, we take our work seriously but not ourselves. We're an independent and bootstrapped saas company based in Orem, Utah, growing fast and having fun along the way. We've been recognized by the Salt Lake Tribune as a Top Workplace four years running, thanks to a culture that values our people just as much as our products.
We're looking for a full-time Technical Support Representative who's equal parts curious, capable, and kind. You'll partner with our customers (many of whom are technical pros themselves) to troubleshoot issues, clarify complex processes, and make sure they walk away thinking, "Wow, that was easy." Think of yourself as the Samwise Gamgee of support: you may not carry the ring, but you make sure the heroes of the story get to Mordor safely.
What you'll do:
  • Provide thoughtful, efficient technical support to our customers
  • Troubleshoot, diagnose, and resolve a variety of product and configuration questions
  • Learn and apply knowledge of our API-based products
  • Use your understanding of JavaScript (ECMAScript) to guide customers through technical details
  • Communicate clearly and professionally in writing, conversation, and the occasional presentation
  • Collaborate with your teammates to share insights and continuously improve how we work

What we're looking for:
  • Bachelor's or Associate's degree in IT or a related field, or equivalent experience
  • Some experience with coding languages, especially JavaScript (ECMAScript)
  • The ability to learn new technical concepts quickly
  • Strong communication skills with a customer-first mindset
  • A proactive problem-solver who enjoys learning and growing with the company

What you'll get:
  • Competitive compensation, $50k-$60k annually
  • 100% paid health, dental, and basic life insurance premiums (including family coverage)
  • Long-Term Disability insurance
  • Generous PTO that increases with tenure
  • 401(k) with company matching
  • Ongoing training for professional and career development
  • Adjustable standing desk
  • Great workplace environment and the tools to succeed
  • Drinks, snacks, and team-building lunches and activities
  • In-office chiropractic services
  • Company retreats and trips to fun destinations

Your schedule would be Monday through Friday, 8 hours between 7 a.m. and 5 p.m. (either 7-3 or 9-5).
To Apply:
Sounds too good to be true? Apply and find out for yourself.
  • For more information about the company, please visit us at https://www.smarty.com

About Smarty
Since its founding in 2011, Smarty has become a recognized industry leader in address data intelligence (exciting, we know). We provide enterprise-grade SaaS solutions worldwide for address validation, geocoding, and data enrichment.
Our culture is all about creating, building, helping, and collaborating with energy and excitement. We want to enjoy our time together by being outward toward others, making appropriate efforts to master our respective crafts, and doing lots of fun things together.
We are an Equal Opportunity Employer and we require all candidates (that receive and accept employment offers) to complete a background check.
All of your information will be kept confidential according to EEO guidelines.

Apply