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Associate Technical Support Analyst Jobs in Hialeah, FL

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

Job Summary : 1872 Consulting is seeking a Technical Support Supervisor to lead a team of technical support Analysts. This role involves supervising team operations, handling escalated issues, and ...

Intracom Telecom

Technical Support Engineer

Miami, FL · On-site +1

Associate or Bachelor's degree in Telecommunications/Electrical Engineering/Physics * Minimum 8-10 ... Experience in using network protocol analyzers and traffic generators * Knowledge of SQL

Intracom Telecom

Technical Support Engineer

Miami, FL · On-site

$100 - $125/hr

Associate or Bachelor's degree in Telecommunications/Electrical Engineering/Physics * Minimum 8-10 ... Experience in using network protocol analyzers and traffic generators * Knowledge of SQL

Wholesale Distributor - Broward County

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Technical Support Specialist

Fort Lauderdale, FL · On-site

$24 - $26/hr

Position Summary The Technical Support Specialist is responsible for providing technical support ... Strong analytical and problem-solving skills. * Effective verbal and written communication skills.

STARLIMS

Technical Support Engineer

Hollywood, FL · On-site

With multiple support centers across the globe, STARLIMS solutions are used in labs across multiple ... Perform remote analysis, troubleshooting, and resolution of technical issues * Monitor the number ...

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

Job Summary : 1872 Consulting is a firm specializing in technical support services, and they are seeking a Technical Support Supervisor to lead a team of analysts. The role involves supervising the ...

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All JobsAssociate Technical Support Analyst JobsAssociate Technical Support Analyst Jobs in Hialeah, FL

Associate Technical Support Analyst information

See Hialeah, FL salary details

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How much do associate technical support analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for associate technical support analyst in Hialeah, FL is $24.94, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $28.32 per hour, depending on experience, location, and employer.

What does an associate technical support analyst do?

An Associate Technical Support Analyst is responsible for providing first-level technical assistance to customers or internal users experiencing issues with software, hardware, or IT systems. They troubleshoot problems, answer questions, document issues, and escalate complex cases to higher-level support teams if needed. Their role is essential in ensuring users can efficiently use technology and that technical issues are resolved quickly to minimize disruption.

What are some typical challenges an associate technical support analyst faces when handling customer issues, and how are they supported in resolving them?

Associate Technical Support Analysts often encounter challenges such as troubleshooting complex technical problems under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To help address these, analysts typically receive ongoing training, have access to a knowledge base, and work closely with senior team members for guidance. Regular team meetings and escalation procedures ensure that difficult cases are collaboratively resolved, fostering both learning and effective customer service.

What are the key skills and qualifications needed to thrive as an associate technical support analyst, and why are they important?

To thrive as an Associate Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting methodologies, and a relevant degree or equivalent experience in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and industry-standard software such as Windows, macOS, and basic networking is expected. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for resolving user issues and managing expectations. These skills and qualities are essential to deliver timely technical support, maintain customer satisfaction, and ensure smooth IT operations.

What is the difference between Associate Technical Support Analyst vs Customer Support Specialist?

AspectAssociate Technical Support AnalystCustomer Support Specialist
Required CredentialsAssociate's degree or relevant certifications, technical knowledgeHigh school diploma or equivalent, strong communication skills
Work EnvironmentIT support centers, technical departmentsCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & ComparisonYesYes

The Associate Technical Support Analyst typically handles technical issues, requiring some technical knowledge and certifications, working mainly in IT or tech environments. Customer Support Specialists focus on customer service and communication skills, often in retail or service sectors. While both roles involve assisting users, the technical depth and work settings differ.

What are the most commonly searched types of Technical Support Analyst jobs in Hialeah, FL?

The most popular types of Technical Support Analyst jobs in Hialeah, FL are:

What cities near Hialeah, FL are hiring for Associate Technical Support Analyst jobs?

Cities near Hialeah, FL with the most Associate Technical Support Analyst job openings:

Infographic showing various Associate Technical Support Analyst job openings in Hialeah, FL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $51,873 per year, or $24.9 per hour.

Technical Support Analyst

Fort Lauderdale, FL • On-site

ACI Infotech
IT Services • 11 - 50 employees
Learn more about ACI Infotechexternal

Full-time

Re-posted 24 days ago

Job description

Job Title: Technical Support Analyst
Location: Ft Lauderdale, Hollywood, Miramar area( Hybrid)
12+ months of Contract
Job Summary:
Technical Support Analyst, first point of contact for technical issues, answering calls and working on Technical Support issues to resolve common problems quickly and efficiently.
  • Respond to support tickets from employees experiencing technical difficulties with their hardware, software, or network.
  • Troubleshoot and resolve basic issues, such as resetting passwords, resolving printer connectivity problems, or installing approved software.
  • Escalate more complex problems to higher-level IT staff when a known solution is not readily available.
  • Document and track all support requests and their resolutions in a ticketing system to build an internal knowledge base.
  • Assist with device configuration and setup for new employees.
  • Perform remote and in-person support, which may include assisting staff at the Warehouse with their IT equipment.

--Warehouse activity which involves inventory management for IT equipment and general material handling, picking, packing, and shipping IT equipment to Work at Home Users and tracking deliveries with FedEx Ship Manager software (this specific experience is desired).
The warehouse component of the job involves inventory management for IT equipment and general material handling.
  • Track IT inventory, including laptops, monitors, keyboards, and other peripherals, using an asset management system.
  • Receive new equipment by unloading shipments, verifying contents against purchase orders, and inspecting for any damage.
  • Prepare outgoing shipments of IT hardware, ensuring items are accurately documented, packed, and labeled.
  • Perform cycle counts to verify that physical inventory matches digital records.
  • Use warehouse equipment, such as pallet jacks, to move and store equipment safely.
  • Maintain a clean and organized work environment in both the IT staging area and the main warehouse.

Technical and organizational skills:
  • Basic knowledge of computer hardware, software, and network concepts.
  • Familiarity with inventory or warehouse management systems (WMS) is a plus.
  • Proficiency in common office software (e.g., Microsoft Office Suite).
  • Excellent organizational skills and strong attention to detail for managing inventory accuracy.
  • Physical ability to perform manual labor, including lifting and moving items up to 50 lbs or more.

Interpersonal and communication skills:
  • Strong verbal and written communication skills for assisting and training employees.
  • Good problem-solving abilities to troubleshoot and resolve issues logically.
  • Strong customer service skills to assist users effectively and patiently.
  • The ability to be self-motivated and work productively with little supervision.

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