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Associate Receptionist information

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How much do associate receptionist jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for associate receptionist in Rochester, NY is $18.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Receptionist, and why are they important?

To thrive as an Associate Receptionist, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with office phone systems, scheduling software, and basic computer applications like Microsoft Office is typically required. Excellent verbal communication, professionalism, and a welcoming attitude are important soft skills for creating positive first impressions. These abilities ensure efficient front-desk operations, smooth visitor management, and contribute to a professional and friendly workplace environment.

What does an Associate Receptionist do?

An Associate Receptionist is responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate staff members. They handle administrative tasks such as scheduling appointments, maintaining records, and managing incoming and outgoing mail. Their role is essential in creating a welcoming environment and ensuring smooth communication within the organization. Associate Receptionists often serve as the first point of contact for clients and guests, representing the company's professionalism and culture.

What are some common challenges Associate Receptionists face in fast-paced office environments?

Associate Receptionists in busy office settings often juggle multiple responsibilities at once, such as answering phone calls, greeting visitors, and managing administrative tasks. Balancing these duties while maintaining professionalism and accuracy during peak periods can be challenging. Developing strong organizational skills and learning to prioritize tasks quickly are key to thriving in this role. Additionally, effective communication and a calm demeanor help navigate high-pressure situations and ensure a positive first impression for all visitors.
What are the most commonly searched types of Receptionist jobs in Rochester, NY? The most popular types of Receptionist jobs in Rochester, NY are:
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What job categories do people searching Associate Receptionist jobs in Rochester, NY look for? The top searched job categories for Associate Receptionist jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Associate Receptionist jobs? Cities near Rochester, NY with the most Associate Receptionist job openings:
Associate Receptionist jobs near you
Account Associate- Commercial Insurance- Remote

Account Associate- Commercial Insurance- Remote

Insurance Office of America

Rochester, NY • On-site

$47K - $64K/yr

Full-time

Medical, Retirement

Posted 7 days ago

Insurance Office Of America rating

8.9

Company rating: 8.9 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

44th of 281 rated insurance

Job description

Description

Job Description:

Title: Account Associate - Commercial Lines 

Work Mode: Remote, with appropriate licensing. (Eastern and Central Time Zones Only)  | Location/Supporting: Longwood, FL | Book Focus: General, Construction, Hospitality

 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 

 
About the Role: Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs. Responsibilities include resolving basic and routine administrative and customer service issues. 

 
Key Responsibilities: 

  • Team Support: Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant. 

  • Office Support: Assist with general office tasks and administration. 

  • Policy Processing: Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders. 

  • Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows. 

  • Data Management: Maintain accurate and up-to-date data in agency systems. 

  • Activity Monitoring: Ensure timely completion of tasks and activities. 

  • Communication: Keep the account team informed of workload status and any issues. 

  • Service Excellence: Provide proactive and responsive service. 

  • Performance Monitoring: Ensure productivity and quality standards are met. 

  • Promote Culture: Participate in team building and promote a positive work environment. 

  • Continuous Improvement: Seek and adopt best practices. 

  • Compliance: Stay updated on company policies and procedures. 

  • Professional Development: Enhance technical skills and industry knowledge. 

  • Relationship Building: Foster positive relationships with colleagues and leadership. 

  • Champion IOA Values: Demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

  • 2+ years of industry experience, OR 5+ years of related experience in customer service 

  • Thorough knowledge of insurance brokerage and client needs 

  • Required active licensing 

  • Strong analytical, problem-solving, and decision-making skills 

  • Exceptional customer service, communications. multitasking, and organizational skills 

  • Proficiency in MS Office (Outlook, Word, Excel) 

  • High School Diploma (or equivalent) 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is 40-60K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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