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Associate It Support Jobs in Alberta (NOW HIRING)

MSP Hire, Inc.

MSP Technician

Edmonton, AB · On-site

Project implementation and client-facing IT support Why MSPs? Working for an MSP means variety, challenge, and growth. Instead of being limited to one environment, you'll gain exposure to multiple ...

Enbridge

Advisor IT Network Operations

Edmonton, AB · Hybrid

CA$80K - CA$105K/yr

Support the implementation of new network technologies and integrate them into existing enterprise ... in IT, Computer Science, Networking, Engineering or a related subject area. A combination of ...

MSP Hire, Inc.

MSP Technician

Calgary, AB · On-site

Project implementation and client-facing IT support Why MSPs? Working for an MSP means variety, challenge, and growth. Instead of being limited to one environment, you'll gain exposure to multiple ...

Enbridge

Advisor IT Network Operations

Calgary, AB · Hybrid

CA$80K - CA$105K/yr

Support the implementation of new network technologies and integrate them into existing enterprise ... in IT, Computer Science, Networking, Engineering or a related subject area. A combination of ...

Parkland

Specialist - IT Apps Dev

Calgary, AB

For more information, please visit www.sunocolp.com. Sunoco LP is a leading energy infrastructure ... This role includes supporting and enhancing our current Angular application while also contributing ...

Keyera

Service Delivery Analyst

Calgary, AB · On-site

Permanent THE POSITION Keyera is currently seeking a Service Delivery Analyst (IT Support) to join the Information Technology team. This role is responsible for delivering reliable, customer-focused ...

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All JobsAssociate It Support JobsAssociate It Support Jobs in Alberta

Associate It Support information

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.
What are the most commonly searched types of It Support jobs in Alberta? The most popular types of It Support jobs in Alberta are:
What are popular job titles related to Associate It Support jobs in Alberta? For Associate It Support jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Associate It Support jobs in Alberta look for? The top searched job categories for Associate It Support jobs in Alberta are:
What cities in Alberta are hiring for Associate It Support jobs? Cities in Alberta with the most Associate It Support job openings:
Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Specialist - IT ETRM Systems Dev (Lead/Principal)

Parkland Corporation

Calgary, AB

Full-time

Re-posted 22 days ago

Job description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Competitive Benefits. Meaningful Extras. Unmatched Value.

  • A place where you can take your career in the direction you want to grow and go

The Opportunity:

This individual works in RightAngle (ETRM application) support and development group. As a part of the team, the individual will have support responsibility for business users, including troubleshooting and problem resolution, and accountability for delivery of requirements, documentation, technical design, testing and implementation.

Responsibilities:

  • Provide direct technical/functional assistance to key business users, as well as technical project support for applications (vendor & custom developed).
  • Work with functional leads to develop plans and coordinate work across all functional areas of the business.
  • Coordinate and facilitate meetings, document key decisions, risks and issues.
  • Work effectively under minimal supervision, maintain ownership for specific systems area and/or business users, and manage communications between the business and IT.
  • Support and maintain RightAngle, outbound/inbound interfaces and Web services.
  • Writing SQL scripts for troubleshooting and reports.

Education:

  • Bachelor's degree in IT or related field

Requirements:

  • Experience in application support on RightAngle.
  • Strong experience on SQL server scripts and stored procedures.
  • Strong leadership ability, advanced analytical, presentation, project management and financial analysis skills.
  • Proven success in driving projects and delivering results and strategic thinking capabilities.
  • Strong written and verbal communication skills.
  • Commodity trading and risk management experience.
  • Proven track record in troubleshooting various systems like RightAngle.
  • Develop customizations and enhancements to the RightAngle system using T-SQL, SSIS, and C# (.Net).
  • 8+ years’ experience in development and support on RightAngle (.Net).
Required experience is commensurate with the selected job level:
  • The Senior IT Specialist level requires a Bachelor’s degree or equivalent experience and 5-8 years of relevant job related experience
  • The Lead IT Specialist level requires a Bachelor’s degree or equivalent experience and 8+ years of relevant job related experience
  • The Principal IT Specialist level requires a Bachelor's degree or equivalent experience and 10+ years of relevant job related experience.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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Parkland logo

About Parkland

Sourced by ZipRecruiter

With a team of over 10,000 employees at our main hospital and surrounding area clinics, Parkland is one of the largest public hospital systems in the country. For over 100 years, we remain dedicated to providing the best patient experience for those in our care. As a Parkland team member, you have the opportunity to apply your skills and talents as well as advance your knowledge and career goals. We offer meaningful careers that build on our vision of defining the standards of excellence in public health.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Calgary, AB, CA

Social media

Twitter

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