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Assistant Service Manager Jobs in Indiana (NOW HIRING)

VIOC

Assistant Service Center Manager

Munster, IN · On-site

$18.50/hr

Assistant Service Center Manager $18.50 * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As an Assistant Service Center Manager (ASCM), you are the right hand of the ...

VIOC

Assistant Service Center Manager

South Bend, IN · On-site

$18.50/hr

Assistant Service Center Manager $18.50 * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As an Assistant Service Center Manager (ASCM), you are the right hand of the ...

VIOC

Assistant Service Center Manager

Mishawaka, IN · On-site

$18.50/hr

Assistant Service Center Manager $18.50 * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As an Assistant Service Center Manager (ASCM), you are the right hand of the ...

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Assistant Service Manager information

See Indiana salary details

$24.7K

$54.7K

$93.7K

How much do assistant service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for assistant service manager in Indiana is $54,699.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $65,200.00 per year, depending on experience, location, and employer.

What does an assistant service manager do?

An Assistant Service Manager supports the Service Manager in overseeing daily operations of a service department, often in automotive, retail, or hospitality settings. Their responsibilities typically include supervising staff, resolving customer complaints, ensuring quality service, and assisting with scheduling and training. They also help maintain inventory, enforce company policies, and may step in to handle managerial duties in the absence of the Service Manager. This role is crucial for maintaining smooth operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant service manager?

To thrive as an Assistant Service Manager, you need strong organizational skills, customer service experience, and often a background in business administration or related fields. Familiarity with service management software, scheduling systems, and sometimes industry-specific certifications like ASE are typically required. Leadership, effective communication, and problem-solving abilities are crucial soft skills for supporting staff and resolving customer issues. These competencies ensure efficient operation of service departments, high customer satisfaction, and smooth team coordination.

How does an assistant service manager typically collaborate with technicians and service advisors to ensure efficient workflow?

An Assistant Service Manager plays a crucial role in coordinating between service technicians and service advisors to maintain smooth operations. They often facilitate communication regarding repair status, prioritize tasks based on customer needs, and help resolve any technical or scheduling issues that arise. By maintaining clear records and conducting regular meetings, they help ensure that both customer satisfaction and productivity goals are met. This collaborative environment allows for prompt problem-solving and fosters a team-oriented approach within the service department.

What is the difference between Assistant Service Manager vs Service Advisor?

AspectAssistant Service ManagerService Advisor
Primary RoleSupports service operations, manages team, oversees service processesInteracts directly with customers, explains services, recommends repairs
Required CredentialsOften requires automotive or technical certifications, management experienceCustomer service skills, automotive knowledge, often certifications helpful
Work EnvironmentService department management, team supervisionCustomer-facing, sales-oriented

While both roles are vital in automotive service, the Assistant Service Manager focuses on team and process management, whereas the Service Advisor primarily handles customer interactions and service sales. Understanding these differences helps in choosing the right career path or hiring the appropriate candidate.

What are the duties of an Assistant Service Manager?

An Assistant Service Manager supports the Service Manager in overseeing daily operations of a service department, including supervising staff, ensuring customer satisfaction, managing service workflows, and maintaining quality standards. They often handle scheduling, training, and resolving customer issues to ensure efficient service delivery.

What are popular job titles related to Assistant Service Manager jobs in Indiana?

For Assistant Service Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Assistant Service Manager jobs in Indiana look for?

The top searched job categories for Assistant Service Manager jobs in Indiana are:

What are popular job titles related to Assistant Service Manager jobs in IN?

For Assistant Service Manager jobs in IN, the most frequently searched job titles are:

Assistant Service Manager jobs near you
Infographic showing various Assistant Service Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,699 per year, or $26.3 per hour.

Assistant Service Manager

Terre Haute Chevrolet

Terre Haute, IN • On-site

Full-time

Posted 24 days ago

Job description

PURPOSE OF JOB:
This position is responsible for providing superior customer relations and sales service experiences, ensuring the customer and vehicle-related problems are addressed properly.
JOB DUTIES:
Service Sales
  • Sell the proper repairs and/or services responsive to the customers perceived needs.
  • Present a service menu of recommended maintenance services to every service customer.
  • Obtain accurate parts and labor prices using the appropriate parts source and labor-pricing guides.
  • Give every customer an accurate cost estimate when the repair order is initially written.
  • Obtain the customers written approval on all repair orders at the time of the write-up or when the closing of additional add-on sales.
  • Obtain properly documented telephone approval for all add-on sales when the customers are not present.
  • Consistently meet or exceed the sales and other accountability metrics and objectives set by management.
  • Achieve or exceed an average monthly customer-pay labor sales rate of 2.0 hours per repair order.

Administration
  • Properly, thoroughly, and accurately write repair orders for the categories or work designated by management.
  • Separate and distribute repair orders according to department policy.
  • Maintain a service scheduling form (route sheet) on a thorough, accurate, and continuous basis.
  • Properly document repair order changes.
  • Carefully inspect every finished repair order for proper completion, pricing and legibility.
  • Document flat rate time or other required timekeeping according to the department and or manufacturers procedures.
  • Maintain a record of carryover vehicles.
  • Maintain a record of special order parts status.

Communication
  • Provide additional vehicle problem/complaint information to the technical staff as needed.
  • Maintain communications with the technical staff regarding job status changes.
  • Remain continuously aware of the shops workload to determine the kind of work the shop can quickly accommodate.
  • Inform the Sales Manager of potential new vehicle sales customers.
  • Confirm service appointments the day before the customers scheduled arrival.
  • Contact service customers when their vehicle work is finished.
  • Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its customers or employees.

General Accountabilities
  • Ensure prompt and regular attendance.
  • Perform other appropriate duties as may be assigned by Management.
  • Travel as business needs may require, currently expected to be minimal.

Quality & Continuous Improvement
  • Personally commit to quality in all aspects of work.
  • Provide World Class Customer Service for internal and external customers.
  • Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
  • Participate on teams to research, measure, and correct problems and to strive for process improvement.
  • Communicate and exemplify the Companys Mission Statement, Vision Statement, Values, and Philosophy.
  • Attend at least ten (10) credit hours of training annually to continue development of work-related skills."

Requirements
QUALIFICATIONS:
Education:
  • High school diploma/equivalent is minimally required.
  • Associate degree or relevant equivalent experience is preferred.

Experience:
  • Previous automotive dealership experience is required.

Other Knowledge, Skills, Abilities & Competencies:
  • Must possess a thorough knowledge of customer service excellence and effectively interact with customers.
  • Must maintain a positive attitude and willingness to learn in a fast-paced automotive sales environment.
  • Must have a working knowledge of computer systems, such as databases and Dealership Management Systems.
  • Strong communications skills.
  • Strong attention to details.
  • Must possess and continuously maintain a valid drivers license with an acceptable driving record."

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