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Asst Manager Customer Service Jobs in Indiana (NOW HIRING)

Manager Customer Service

Richmond, IN · On-site

$84K - $102K/yr

Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...

Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...

The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...

The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...

Customer Service Manager

Whitestown, IN · On-site

$20.15 - $21.15/hr

Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per hour - Requirements * Excellent Customer Service Skills * Basic ...

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Asst Manager Customer Service information

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Infographic showing various Asst Manager Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Manager Customer Service

Osborn GmbH

Richmond, IN • On-site

$84K - $102K/yr

Other

Re-posted 12 days ago


Job description

  • Direct daily operations of the customer account coordinators; plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.; resolve customer inquiries promptly and accurately to ensure customer satisfaction. Escalate as needed.
  • Provide customers with product information, availability, and lead time, and make product recommendations
  • Provide training to customer account coordinators: Provide comprehensive training and guidance to help deliver great customer experiences, including inside sales activities.
  • Monitor and report on performance: Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management
  • Review customer complaints thoroughly to identify and resolve issues impacting the service, efficiency, and productivity of customer account coordinators
  • Facilitate interdepartmental collaboration by integrating customer service insights into strategic planning and reviews, fostering partnerships with departmental leaders
  • Enhance operational efficiency by conducting thorough analysis, evaluation, and redesign of processes, and identifying opportunities for system enhancement
  • Lead and develop a team of customer account coordinators, offering feedback and guidance as needed to foster growth and excellence
  • Oversee the end-to-end management of customer orders, from purchase order to final shipping, ensuring meticulous documentation to track customer requests and inquiries.
  • Provide administrative and operational assistance to ensure smooth product delivery to customers
  • Supervise the budget allocated to the customer service department

  • Bachelor's degree preferred
  • Seven (7) plus years experience in Customer Service Management; manufacturing/industrial setting required
  • Preferred experience establishing or revitalizing Customer Service organizations, while managing remote or international workforces.
  • Located primarily onsite (remote work available occasionally)