Manager Customer Service
Richmond, IN · Remote
Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...
Manager Customer Service
Richmond, IN · Remote
Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...
... virtual assistants, agent assist, and sentiment analytics) that enhance service quality and ... Experience with CRM systems, contact center platforms, and knowledge management tools.
... virtual assistants, agent assist, and sentiment analytics) that enhance service quality and ... Experience with CRM systems, contact center platforms, and knowledge management tools.
... customer experience by driving service standards, managing escalations, and leading initiatives ... Familiarity with AI-driven and automation tools (e.g., chatbots, agent assist, sentiment analysis ...
... customer experience by driving service standards, managing escalations, and leading initiatives ... Familiarity with AI-driven and automation tools (e.g., chatbots, agent assist, sentiment analysis ...
The Manager, Customer Service role at AES Indiana requires a candidate with a strong background in customer service leadership and management skills. This position emphasizes developing leadership ...
The Manager, Customer Service role at AES Indiana requires a candidate with a strong background in customer service leadership and management skills. This position emphasizes developing leadership ...
Professionals with customer service experience are wanted to fill our Account Manager position. We are currently accepting applications from individuals with experience working in customer service ...
Professionals with customer service experience are wanted to fill our Account Manager position. We are currently accepting applications from individuals with experience working in customer service ...
Manager, Customer Services
Indianapolis, IN · On-site
$90 - $130/hr
The Manager, Customer Service role at AES Indiana requires a candidate with a strong background in customer service leadership and management skills. This position emphasizes developing leadership ...
Manager, Customer Services
Indianapolis, IN · On-site
$90 - $130/hr
The Manager, Customer Service role at AES Indiana requires a candidate with a strong background in customer service leadership and management skills. This position emphasizes developing leadership ...
The Manager, Customer Service role at AES Indiana requires a candidate with a strong background in customer service leadership and management skills. This position emphasizes developing leadership ...
The Manager, Customer Service role at AES Indiana requires a candidate with a strong background in customer service leadership and management skills. This position emphasizes developing leadership ...
We are looking for a Customer Service Representative with strong Customer Service Skills to work ... Assistant, Advertising, Supervisor, customer response, Office Manager, management, business ...
We are looking for a Customer Service Representative with strong Customer Service Skills to work ... Assistant, Advertising, Supervisor, customer response, Office Manager, management, business ...
Retail Office Manager/Customer Service Associate
Winchester, IN · On-site
$13.25 - $14.75/hr
Greet and assist customers in a positive, approachable manner. * Answer store telephone, transfer ... Office Mgr duties 20 hrs/week, Cashier/Customer Service on sales floor 20 hrs/week. Required ...
Retail Office Manager/Customer Service Associate
Winchester, IN · On-site
$13.25 - $14.75/hr
Greet and assist customers in a positive, approachable manner. * Answer store telephone, transfer ... Office Mgr duties 20 hrs/week, Cashier/Customer Service on sales floor 20 hrs/week. Required ...
Retail Office Manager/Customer Service Associate
Winchester, IN · On-site
$13.25 - $14.75/hr
Greet and assist customers in a positive, approachable manner. * Answer store telephone, transfer ... Office Mgr duties 20 hrs/week, Cashier/Customer Service on sales floor 20 hrs/week. Required ...
Retail Office Manager/Customer Service Associate
Winchester, IN · On-site
$13.25 - $14.75/hr
Greet and assist customers in a positive, approachable manner. * Answer store telephone, transfer ... Office Mgr duties 20 hrs/week, Cashier/Customer Service on sales floor 20 hrs/week. Required ...
Retail Office Manager/Customer Service Associate
Winchester, IN · On-site
$13.25 - $14.75/hr
Greet and assist customers in a positive, approachable manner. * Answer store telephone, transfer ... Office Mgr duties 20 hrs/week, Cashier/Customer Service on sales floor 20 hrs/week. Required ...
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Retail Office Manager/Customer Service Associate
Winchester, IN · On-site
$13.25 - $14.75/hr
Greet and assist customers in a positive, approachable manner. * Answer store telephone, transfer ... Office Mgr duties 20 hrs/week, Cashier/Customer Service on sales floor 20 hrs/week. Required ...
Assistant Customer Service Manager
Carmel, IN · On-site
$16 - $18/hr
SUMMARY The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training ...
Assistant Customer Service Manager
Carmel, IN · On-site
$16 - $18/hr
SUMMARY The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training ...
Assistant Customer Service Manager
Carmel, IN · On-site
$16 - $18/hr
SUMMARY The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training ...
Assistant Customer Service Manager
Carmel, IN · On-site
$16 - $18/hr
SUMMARY The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training ...
Assistant Customer Service Manager
Carmel, IN · On-site
$16 - $18/hr
SUMMARY The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training ...
Assistant Customer Service Manager
Carmel, IN · On-site
$16 - $18/hr
SUMMARY The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training ...
Assistant Manager
Merrillville, IN · On-site
You will manage customer service, inventory, and sales while creating a positive and engaging ... As an Assistant Manager at Goodwill Industries, you will embody our mission to "Empower people to ...
Assistant Manager
Merrillville, IN · On-site
You will manage customer service, inventory, and sales while creating a positive and engaging ... As an Assistant Manager at Goodwill Industries, you will embody our mission to "Empower people to ...
Assistant Manager
Warsaw, IN · On-site
You will manage customer service, inventory, and sales while creating a positive and engaging ... As an Assistant Manager at Goodwill Industries, you will embody our mission to "Empower people to ...
Assistant Manager
Warsaw, IN · On-site
You will manage customer service, inventory, and sales while creating a positive and engaging ... As an Assistant Manager at Goodwill Industries, you will embody our mission to "Empower people to ...
Customer Service Assistant
Indianapolis, IN · On-site
$16.50 - $22.75/hr
About the job Customer Service Assistant Customer Service Assistant Entry-Level Customer Support ... Ability to stay organized and manage routine support tasks consistently * Professional attitude and ...
Customer Service Assistant
Indianapolis, IN · On-site
$16.50 - $22.75/hr
About the job Customer Service Assistant Customer Service Assistant Entry-Level Customer Support ... Ability to stay organized and manage routine support tasks consistently * Professional attitude and ...
Retail Office Manager/Customer Service Associate
Winchester, IN · On-site
$21.25/hr
Greet and assist customers in a positive, approachable manner. * Answer store telephone, transfer ... Office Mgr duties 20 hrs/week, Cashier/Customer Service on sales floor 20 hrs/week. Required ...
Retail Office Manager/Customer Service Associate
Winchester, IN · On-site
$21.25/hr
Greet and assist customers in a positive, approachable manner. * Answer store telephone, transfer ... Office Mgr duties 20 hrs/week, Cashier/Customer Service on sales floor 20 hrs/week. Required ...
Customer Service Manager
Whitestown, IN · On-site
$20.15 - $21.15/hr
Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per hour
Customer Service Manager
Whitestown, IN · On-site
$20.15 - $21.15/hr
Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per hour
Customer Service Manager
Whitestown, IN · On-site
$20.15 - $21.15/hr
Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per hour - Requirements * Excellent Customer Service Skills * Basic ...
Customer Service Manager
Whitestown, IN · On-site
$20.15 - $21.15/hr
Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per hour - Requirements * Excellent Customer Service Skills * Basic ...
Asst Manager Customer Service information
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Job description
- Direct daily operations of the customer account coordinators; plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.; resolve customer inquiries promptly and accurately to ensure customer satisfaction. Escalate as needed.
- Provide customers with product information, availability, and lead time, and make product recommendations
- Provide training to customer account coordinators:Provide comprehensive training and guidance to help deliver great customer experiences, including inside sales activities.
- Monitor and report on performance:Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management
- Review customer complaints thoroughly to identify and resolve issues impacting the service, efficiency, and productivity of customer account coordinators
- Facilitate interdepartmental collaboration by integrating customer service insights into strategic planning and reviews, fostering partnerships with departmental leaders
- Enhance operational efficiency by conducting thorough analysis, evaluation, and redesign of processes, and identifying opportunities for system enhancement
- Lead and develop a team of customer account coordinators, offering feedback and guidance as needed to foster growth and excellence
- Oversee the end-to-end management of customer orders, from purchase order to final shipping, ensuring meticulous documentation to track customer requests and inquiries.
- Provide administrative and operational assistance to ensure smooth product delivery to customers
- Supervise the budget allocated to the customer service department
- Bachelor's degree preferred
- Seven (7) plus years experience in Customer Service Management; manufacturing/industrial setting required
- Preferred experience establishing or revitalizing Customer Service organizations, while managing remote or international workforces.
- Located primarily onsite (remote work available occasionally)