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Premium Service Manager Jobs in Indiana (NOW HIRING)

ASM Global

Premium Services Manager

Fishers, IN · On-site

POSITION: Premium Services Manager DEPARTMENT: Food & Beverage REPORTS TO: Director of Food ... Effectively communicates menu offerings, event details, ordering deadlines, and service ...

ASM Global

Premium Services Manager

Fishers, IN

Premium Services Manager DEPARTMENT: Food& Beverage REPORTSTO: Directorof Food & Beverage FLSA ... Effectively communicates menu offerings, event details, ordering deadlines, and service ...

ARMStrong Insurance Services

Premium Auditor

Portage, IN · On-site

... management and financial services. NEIS , LLC a leader in the insurance audit and loss control prevention industry since 1945 is seeking a Premium Auditor to grow our team. Premium Auditors examine ...

Walmart

Auto Care Center Service Manager

New Castle, IN · On-site

$19 - $32/hr

Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums ... and services offered at Walmart. The Auto Care Center is a rewarding place to work with ...

Compass Group

Premium Manager

Indianapolis, IN · On-site

Job Summary The Premium Manager is responsible for ensuring high standards of the guest experience ... Holds team accountable to steps of service to deliver great guest service * Ensures show quality ...

Walmart

Auto Care Center Service Manager

Lebanon, IN · On-site

$20 - $33/hr

Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums ... and services offered at Walmart. The Auto Care Center is a rewarding place to work with ...

Compass Group

Premium Manager

Indianapolis, IN · On-site

Job Summary The Premium Manager is responsible for ensuring high standards of the guest experience ... Holds team accountable to steps of service to deliver great guest service * Ensures show quality ...

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Premium Service Manager information

What is the difference between Premium Service Manager vs Customer Service Manager?

AspectPremium Service ManagerCustomer Service Manager
CredentialsRelevant certifications, industry experienceRelevant certifications, industry experience
Work EnvironmentHigh-end client interactions, premium service deliveryGeneral customer support, service team management
Employer & IndustryLuxury brands, high-end service providersRetail, telecom, hospitality sectors
Search & Comparison IntentUnderstanding premium service roles, career optionsGeneral customer service roles, management

The Premium Service Manager focuses on delivering high-end, personalized services to affluent clients within luxury or specialized industries, often requiring specific certifications and experience. In contrast, the Customer Service Manager oversees broader customer support teams across various sectors, focusing on overall customer satisfaction. While both roles involve client interaction and team management, the Premium Service Manager emphasizes premium client experiences and specialized service delivery.

What is a Premium Service Manager?

A Premium Service Manager is a professional responsible for overseeing high-level customer service operations, ensuring client satisfaction, and managing premium or VIP accounts. They often coordinate with support teams, develop service strategies, and utilize customer relationship management (CRM) tools to deliver personalized service. Strong communication, leadership skills, and industry knowledge are essential for this role.

What are popular job titles related to Premium Service Manager jobs in Indiana?

For Premium Service Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Premium Service Manager jobs in Indiana look for?

The top searched job categories for Premium Service Manager jobs in Indiana are:

What cities in Indiana are hiring for Premium Service Manager jobs?

Cities in Indiana with the most Premium Service Manager job openings:

Premium Service Manager jobs near you
Infographic showing various Premium Service Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Premium Services Manager

Fishers, IN • On-site

ASM Global
Arts, Entertainment, and Recreation • 10K+ employees

6.6

Company rating: 6.6 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

147th of 256 rated facilities management

People enjoy working here

Recommended by students

Respectful managers

Learn more about ASM Globalexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

POSITION: Premium Services Manager
DEPARTMENT: Food & Beverage
REPORTS TO: Director of Food & Beverage
FLSA STATUS: Salaried Exempt
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
THE ROLE
The Premium Services Manager works closely with internal and external teams to ensure all assigned teams are properly preparing or implementing catering and premium spaces for event(s) at the Fishers Event Center.
Essential Duties and Responsibilities
  • Build and maintain strong relationships with suite holders, premium members, and catering clients by proactively communicating before and after events, resolving service issues, and identifying

  • Serve as the operational leader for all premium hospitality spaces during events, ensuring exceptional service execution, timely food and beverage delivery, and immediate resolution of guest concerns.

  • Work directly with the Director of Food & Beverage and Executive Chef to create all catering and suite menus

  • Partner with the Director of Food & Beverage and Director of Sales to ensure all catering menu proposals are presented to the client accurately & effectively

  • Attend client meetings, site visits, and pre-event planning sessions to understand client expectations and ensure all Food & Beverage details are accurately communicated to operational teams.

  • Effectively communicates menu offerings, event details, ordering deadlines, and service expectations to suite holders, premium members, tenant representatives, and private event clients while providing exceptional customer service throughout the planning process

  • Hires, trains and schedules event team members and is actively involved in the training and development for in service techniques, menu presentation, policies, and procedures

  • Oversee all premium hospitality operations including suites, clubs, lounges, tenant hospitality spaces, catered events, and private functions, ensuring exceptional service, presentation, and operational excellence at every event.

  • Develop and maintain strong working relationships with tenant representatives by proactively communicating event expectations, menu offerings, premium service opportunities, and operational updates.

  • Performs related duties and special projects as assigned

SUPERVISORY RESPONSIBILITIES
Directly supervises all employees in premium spaces. Carries out supervisory responsibilities in accordance with Legends's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
  • Bachelor's degree is preferred or equivalent professional experience

  • A minimum of 3-5 years of experience in hospitality industry including 2 year of supervisory experience

Skills and Abilities
  • Strong knowledge of current food, industry trends and fine dining points of service

  • Supervisory, scheduling, training and coaching skills

  • Ability to assess client requirements and deliver ensuring client satisfaction

  • Must be able to write menu proposals in consultation with chefs

  • Prepare and monitor budgets; financial targets and forecasts

  • The ability to supervise food preparation, service and cleanup is also essential

  • Maintain local client's database and build and maintain relationship with vendors

  • Ensure all safety and sanitation procedures are followed in compliance with HACCP

  • Excellent computer skills with advanced knowledge of Microsoft Excel and PowerPoint

Certificates, Licenses, Registrations
  • Valid Alcohol Permit

  • Servsafe certification recommended

Skills and Abilities
  • Excellent computer skills with advanced knowledge of Microsoft Excel and PowerPoint

  • Superior quantitative, oral and written communications and problem-solving/strategizing skills

  • Excellent leadership and organizational skills, flexible and adaptable to constant changes and must possess attention to detail

  • Proactive mindset and able to remain calm under pressure to anticipate and support changes in our business.

  • Conformity to the highest standards of personal integrity and ethical behavior

  • Exceptional client relations and customer service abilities

COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: Fishers Event Center
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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